Place is full of bed bugs! Front desk is horribly rude! Horrible stay! Everything I brought to room now smells horrible.
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酒店回复: Hi Kandi,We sincerely apologize for the issues you experienced during your stay at OYO Townhouse Beaumont Medical Center Area. Your feedback is important, and we will address these concerns with our team to improve our services.Best regards,YusufOYO Townhouse Beaumont Medical Center Area
1.0分
商务出差
Roaches EVERYWHERE and they would not give me a refund when I left early. They are the WORST!
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酒店回复: Dear Jeannie,We are extremely sorry to hear about your experience at OYO Townhouse Beaumont Medical Center Area. The presence of roaches and the issues with your refund are completely unacceptable and fall far below the standards we aim to provide our guests.Your feedback has been shared with our management team to ensure immediate corrective action is taken regarding cleanliness and guest service. We sincerely apologize for the distress and inconvenience you experienced.Sincerely,JackOYO Townhouse Beaumont Medical Center Area Management
1.0分
商务出差
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The housekeeping is lazy they see I’m low on toilet paper n don’t put any for me I’ve gone 2 times this week i told the guy in the morning shift and he just picks up his has like saying like oh well that sucks also my kitchen towels are dirty and they keep leaving them there I’ve had them there for 2 months they same ones
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酒店回复: Hi Mario,Thank you for your feedback regarding your stay at OYO Townhouse Beaumont Medical Center Area. We sincerely apologize for the inconvenience you experienced with housekeeping. Your comments have been shared with our team to ensure better service and prompt attention to guest needs in the future. We appreciate your patience and hope to provide you with an improved experience on your next visit.Best regards,JamesOYO Townhouse Beaumont Medical Center Area
1.0分
其他
Very dirty uncooperative staff roaches in my room and I’m still having to stay more nights since this is by far the best room I’ve been in
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酒店回复: Dear Bryce,We sincerely apologize for the cleanliness and facility issues you encountered. Your feedback has been shared with management to ensure improvements are made for future guests.Sincerely,EvaOYO Townhouse Beaumont Medical Center Area
5.0分
其他
Clean as always when I come stay here! Love the staff! Love the kitchenette although I don’t cook I know I can if need be.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you consistently find our accommodations clean and our staff welcoming. It's wonderful to know that you appreciate the kitchenette, even if you don't cook often. Your feedback is invaluable to us, and we look forward to welcoming you back for another pleasant stay.Warm regards, Team OYO
1.0分
其他
Alot of people drinking in the parking lot all night, room had no tv remote. Definitely not as nice as the pictures.
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酒店回复: Dear Preston,We sincerely apologize for the disturbances you experienced in the parking lot and for the missing TV remote in your room. Your feedback is important and has been shared with our team to improve guest experience.Sincerely,EvaOYO Townhouse Beaumont Medical Center Area
1.0分
商务出差
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The bed sheets were dirty, the TV was not working no internet, was starting to get itchy when I sat down on edge of bed may have been bed bugs, I was there for only 30 minutes and decided to stay somewhere else. Do not book a stay in this hotel.
5.0分
其他
My room was clean, smelled great! The air worked great (some locations it don’t be good at all) The desk receptionist was nice!
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酒店回复: Dear Alexandra,Thank you for sharing your feedback regarding OYO Townhouse Beaumont Medical Center Area. We’re glad you enjoyed the cleanliness, air conditioning, and friendly service at the front desk.Warm regards,LisaOYO Townhouse Beaumont Medical Center Area
2.0分
商务出差
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House keeping are lazy they don’t leave towels or toilet palaver I had to go to the front office a few times it’s terrible I’ve been staying here for over a month n I’m starting to hate it
有待改进
Place is full of bed bugs! Front desk is horribly rude! Horrible stay! Everything I brought to room now smells horrible.
Roaches EVERYWHERE and they would not give me a refund when I left early. They are the WORST!
The housekeeping is lazy they see I’m low on toilet paper n don’t put any for me I’ve gone 2 times this week i told the guy in the morning shift and he just picks up his has like saying like oh well that sucks also my kitchen towels are dirty and they keep leaving them there I’ve had them there for 2 months they same ones
Very dirty uncooperative staff roaches in my room and I’m still having to stay more nights since this is by far the best room I’ve been in
Clean as always when I come stay here! Love the staff! Love the kitchenette although I don’t cook I know I can if need be.
Alot of people drinking in the parking lot all night, room had no tv remote. Definitely not as nice as the pictures.
The bed sheets were dirty, the TV was not working no internet, was starting to get itchy when I sat down on edge of bed may have been bed bugs, I was there for only 30 minutes and decided to stay somewhere else. Do not book a stay in this hotel.
My room was clean, smelled great! The air worked great (some locations it don’t be good at all) The desk receptionist was nice!
House keeping are lazy they don’t leave towels or toilet palaver I had to go to the front office a few times it’s terrible I’ve been staying here for over a month n I’m starting to hate it