酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at Red Roof Inn Clifton Park. We are delighted to hear you enjoyed the warm welcome, the satisfactory breakfast, and found our staff courteous. We strive to provide excellent service and appreciate your acknowledgment.We’re glad to know that you appreciate the effort we put into ensuring a pleasant stay for all our guests. Thank you for choosing Red Roof. We look forward to welcoming you back in the future.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
1.0分
商务出差
原文
翻译提供方：Google
状况非常糟糕。气味难闻，清洁度差，空调噪音大等等。
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Clifton Park. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/10 score. You indicated that you were unsatisfied with poor cleanliness, noisy AC and unpleasant staff . Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
3.0分
情侣出游
原文
翻译提供方：Google
床很舒服，早餐可以有更多的选择
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酒店回复: Cher client,Merci de nous avoir fait part de votre avis suite à votre séjour au Red Roof Inn Clifton Park. Nous sommes ravis que vous ayez apprécié le confort des lits. Nous regrettons toutefois que notre sélection de petit-déjeuner n'ait pas répondu à vos attentes.Nous espérons continuer à vous offrir des expériences mémorables au Red Roof. Nous espérons sincèrement que vous reviendrez séjourner chez nous afin que nous puissions vous offrir une expérience encore meilleure.Cordialement,HannahDirection Red RoofSpécialiste RediResponse
5.0分
其他
原文
翻译提供方：Google
还不错
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酒店回复: Hello Esteemed Guest,We appreciate you sharing your thoughts on your recent stay at Red Roof Inn Clifton Park. It's wonderful to hear you were satisfied with your stay. It is always our goal to provide the best possible experience for all our guests and we're happy to see that we met your expectations.Positive feedback from our guests is always an encouragement to all our Red Roof staff to continue delivering the best possible experience for our guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
Parking convenient, desk staff was pleasant and helpful, the room was spotless without a nasty odor that many motels have. The heat worked well in the room, and felt safe from the time arrived until the time I left.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Clifton Park. It's wonderful to hear you found our parking convenient and that our desk staff provided a pleasant and helpful experience. We're also delighted you appreciated the cleanliness and lack of odors in your room. We strive to create a comfortable and secure environment for all our guests.Thank you for choosing Red Roof. Your positive feedback is truly appreciated and serves as encouragement for our team to continue providing excellent service. We're looking forward to welcoming you back during your next visit.Sincerely,ErikaRed Roof Management RediResponse Specialist
3.0分
其他
Room was okay the mattress was very old n lumpy and the shower didn’t drain properly. Staff was very nice n quick
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Clifton Park. We're happy you found our staff to be nice and quick to help. I am truly sorry to hear the mattress was lumpy and the shower drain was slow. We will look into this right away.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
4.0分
情侣出游
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The room has been updated beautifully, the breakfast area was very clean with a great selection, Antonio who checked us in was really helpful and friendly. The only down si the bathrooms need an update, which I believe they are in the process of. The price was excellant and so was the location.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn Clifton Park. We are thrilled to hear that you appreciated our updated rooms, the cleanliness and selection in our breakfast area, and Antonio's helpful and friendly service. We noted your comments about the bathroom updates and we’re happy to hear you were aware of the process. Your feedback on price and location is also much appreciated. We strive to provide value and convenience.Here at Red Roof, we are committed to continue provide great experiences for you. Thank you again for your review. We would love to see you again, should your travels bring you back to our area.Sincerely,PrincessRed Roof ManagementRediResponse Specialist
2.0分
情侣出游
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We stayed at this property 2 different nights. Our room wasn’t ready either time. We had to wait for housekeeping to do a room for us. We weren’t offered a coffee or anything during our wait.
Our second stay was awful! The key system wasn’t working so front desk had to open our room every time we needed access. The tv didn’t work. The front desk staff tried to fix it. One channel would work but that’s it. We weren’t offered another tv or another room!
The bed on our second stay was very uncomfortable.
We stayed in many red roof hotels during our 12 day trip. Never again!
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Clifton Park. It is disheartening that your room was not ready upon arrival on either occasion, and I deeply regret the inconvenience this caused. I also apologize for the problems with the key system and television during your second stay. I have forwarded your feedback to management’s attention to ensure that your concerns are addressed. Thank you for choosing Red Roof. We're sorry to lose your business but respect your decision. Wishing you better travels ahead. Sincerely,ViktorRed Roof ManagementRediResponse Specialist
1.0分
其他
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The room card key system was not working. Additionally, the room sink was clogged with an unknown item; TV was not working properly. As such, we declined staying under these unacceptable conditions. The front desk manager did try his best to rectify the many issues.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Clifton Park. We are dismayed to hear that you your stay was inconvenienced by the state of the amenities you mentioned. Please accept our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
热情友好的接待。令人满意的午餐。彬彬有礼的服务人员。
状况非常糟糕。气味难闻，清洁度差，空调噪音大等等。
床很舒服，早餐可以有更多的选择
还不错
不要錯過這麽乾净舒服的房間
房間乾净整潔，一向是我們家庭出游的好選擇！
Parking convenient, desk staff was pleasant and helpful, the room was spotless without a nasty odor that many motels have. The heat worked well in the room, and felt safe from the time arrived until the time I left.
Room was okay the mattress was very old n lumpy and the shower didn’t drain properly. Staff was very nice n quick
The room has been updated beautifully, the breakfast area was very clean with a great selection, Antonio who checked us in was really helpful and friendly. The only down si the bathrooms need an update, which I believe they are in the process of. The price was excellant and so was the location.
We stayed at this property 2 different nights. Our room wasn’t ready either time. We had to wait for housekeeping to do a room for us. We weren’t offered a coffee or anything during our wait.
Our second stay was awful! The key system wasn’t working so front desk had to open our room every time we needed access. The tv didn’t work. The front desk staff tried to fix it. One channel would work but that’s it. We weren’t offered another tv or another room!
The bed on our second stay was very uncomfortable.
We stayed in many red roof hotels during our 12 day trip. Never again!
The room card key system was not working. Additionally, the room sink was clogged with an unknown item; TV was not working properly. As such, we declined staying under these unacceptable conditions. The front desk manager did try his best to rectify the many issues.