It was comfortable and clean and the pool and hot tub were great at perfect temperatures
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酒店回复: Hi Abby,Thank you for the wonderful review! We're glad to hear your stay was enjoyable and yes, please recommend us to anyone you know. We hope to see you again.
4.0分
朋友出游
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Room looked clean but the first night and next morning there was quit a few ants on tbe end table. Hot tube was nice and warm pool was to warm. Staff was very nice.
1.0分
其他
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Rude customer service along with manager. They did not let me change or cancel booking due to a car accident. I booked on same day and they would not even modify the dates instead they penalized and unwilling to work with me. Will not recommend if you can't even get past guest service.
4.0分
商务出差
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The internet was quick and efficient. The hot tub was clean and right temp. The pool needs to be a little warmer and if there are suppose to be towels then there needs to be some or there will be wet footprints down the hall. The staff was friendly and had a good sense of humor!!
4.0分
其他
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Hotel was clean, hot tub was excellent but needs cleaning around the water line (tile is dirty), pool was great, excellent staff, breakfast was enjoyable, only complaint is the room we stayed in smelled musty like mold.
4.0分
其他
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This was a great hotel. But the management could be better. Our Organization booked several rooms at this lication that weekend. One of our performers was in a very bad and horrific accident. It was on the news and in the paper. We posted videos and pictures of the victims. A head on collision and they would not refund for that room. So sad that a hotel that would not do this after a bad accident and took away from a nonprofit organization. The staff was great but the management and owners were horrible. We never ran into something like this before. Im just glad noone was killed but our performer was injured badly and after a week is still in the hospital and has a long recovery ahead. We will probably use another hotel for years to come due to this incident.
5.0分
其他
Liked there was breakfast provided, pool and hot tub were open and cleaned. Staff very open and accomodating.
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酒店回复: Hi Vance,Thanks so much for the 10/10 review. We are happy you enjoyed your stay with us. We look forward to your next visit in the area. Safe travels!
2.0分
家庭亲子
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I was going to be arriving way later than my original time and was 6 hours after check in time. I tried to call the hotel probably 12 times to inform the staff of my late arrival and make sure I’d still have a room. They never answered the phone. When I got to the hotel to check in, there were 2 people working the front desk. No explanation as to why they couldn’t answer.
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酒店回复: Hi Kris,Thanks for taking the time to provide a review. I apologize for the break in communication on our end and that you tried calling "probably 12 times". We will work to address this with our staff. I hope the rest of your stay was enjoyable.
3.0分
家庭亲子
Is a nice hotel with a decent size poll and a hut tub, grate for kids. However, there is no elevator and the pool area need some renovations.
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酒店回复: Hi Daniel! Thanks for taking the time to review your stay. We appreciate all feedback (good and bad) and will work to improve on the notes you provided. I hope you enjoyed your stay overall and please come and visit us again soon!
4.0分
情侣出游
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Good: Room very clean, comfortable bed and good location. Breakfast good, but needs to add bacon. Casey's within walking distance.
Bad: Given wrong room at check-in then ask to provide proof of room reserved. TV not working properly. Light we parked under was out. Drop in plug to hot tub nearly impossible to get out.
We would stay here again ,but not in the same room.
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酒店回复: Hi Shane,Thanks for taking the time to review your stay. I apologize about the confusion with the rooms. We have worked on the notes you've provided to ensure a better experience to the guest following your stay and hope you provide us another chance to showcase our hospitality!
Highly recommend
It was comfortable and clean and the pool and hot tub were great at perfect temperatures
Room looked clean but the first night and next morning there was quit a few ants on tbe end table. Hot tube was nice and warm pool was to warm. Staff was very nice.
Rude customer service along with manager. They did not let me change or cancel booking due to a car accident. I booked on same day and they would not even modify the dates instead they penalized and unwilling to work with me. Will not recommend if you can't even get past guest service.
The internet was quick and efficient. The hot tub was clean and right temp. The pool needs to be a little warmer and if there are suppose to be towels then there needs to be some or there will be wet footprints down the hall. The staff was friendly and had a good sense of humor!!
Hotel was clean, hot tub was excellent but needs cleaning around the water line (tile is dirty), pool was great, excellent staff, breakfast was enjoyable, only complaint is the room we stayed in smelled musty like mold.
This was a great hotel. But the management could be better. Our Organization booked several rooms at this lication that weekend. One of our performers was in a very bad and horrific accident. It was on the news and in the paper. We posted videos and pictures of the victims. A head on collision and they would not refund for that room. So sad that a hotel that would not do this after a bad accident and took away from a nonprofit organization. The staff was great but the management and owners were horrible. We never ran into something like this before. Im just glad noone was killed but our performer was injured badly and after a week is still in the hospital and has a long recovery ahead. We will probably use another hotel for years to come due to this incident.
Liked there was breakfast provided, pool and hot tub were open and cleaned. Staff very open and accomodating.
I was going to be arriving way later than my original time and was 6 hours after check in time. I tried to call the hotel probably 12 times to inform the staff of my late arrival and make sure I’d still have a room. They never answered the phone. When I got to the hotel to check in, there were 2 people working the front desk. No explanation as to why they couldn’t answer.
Is a nice hotel with a decent size poll and a hut tub, grate for kids. However, there is no elevator and the pool area need some renovations.
Good: Room very clean, comfortable bed and good location. Breakfast good, but needs to add bacon. Casey's within walking distance.
Bad: Given wrong room at check-in then ask to provide proof of room reserved. TV not working properly. Light we parked under was out. Drop in plug to hot tub nearly impossible to get out.
We would stay here again ,but not in the same room.