酒店回复: Lamentamos mucho su experiencia, Yuneisy. Como visitantes, esperamos que todo sea perfecto. No se preocupe, hemos compartido sus comentarios con nuestro equipo correspondiente de inmediato para que puedan solucionar el problema. Esperamos brindarle un mejor servicio en el futuro. Saludos, Lisa
酒店回复: Desculpas pelo inconveniente causado, Diana! Marcamos uma nota para a experiência que você teve conosco para garantir que sua próxima estadia seja agradável. Desejamos a você um dia maravilhoso pela frente. Atenciosamente, Eva
1.0分
商务出差
原文
翻译提供方：Google
该酒店目前正在装修。
这使得一切都变得非常吵闹。
此外，旅行结束后酒店再次从我的账户扣款。
2.0分
家庭亲子
原文
翻译提供方：Google
条件非常恶劣
展开
酒店回复: Estimada Chabely,Gracias por compartir su opinión. Lamentamos que su experiencia en OYO Hotel Dundee By Crystal Lake no haya sido satisfactoria. Sus comentarios sobre las condiciones del hotel son muy importantes para nosotros y serán compartidos con el equipo correspondiente para tomar medidas correctivas. Agradecemos su tiempo y esperamos poder ofrecerle una mejor experiencia en el futuro.Atentamente,Equipo de OYO Hotel Dundee By Crystal Lake
3.0分
其他
原文
翻译提供方：Google
好的
展开
酒店回复: Dear Yuri,Thank you for your feedback regarding OYO Hotel Dundee By Crystal Lake. We appreciate your comments and will continue working to improve our guest experience.Warm regards,LisaOYO Hotel Dundee By Crystal Lake
5.0分
其他
原文
翻译提供方：Google
干净的
展开
酒店回复: Hola, Yesenia. Nos gusta saber de nuestro valioso huésped. Denos otra oportunidad para deleitarlo nuevamente. Le deseamos un maravilloso día. Saludos, Lisa
1.0分
其他
展开
Disgusted and def never ever ever again
Place was filthy no towels in room Bathroom floor mud trails all over the place and the bed was stained I ended up leaving and going to another hotel Also the manager when I told him he said not his problem I said should be clean room and towels You didn’t ask for any Not one towel in the bathroom disgusted
展开
酒店回复: Dear Timothy,Thank you for your feedback about your stay at OYO Hotel Dundee By Crystal Lake. We sincerely apologize for the room condition and lack of amenities. Your comments are taken seriously, and we’ll be reinforcing our cleaning and service standards to ensure better guest satisfaction.Warm regards,EvaOYO Hotel Dundee By Crystal Lake
3.0分
其他
展开
The first room that we were provided had a huge gaping hole in the bottom of the door. Huge lizards and bugs were in the room. We switched the second day because they were fully booked on the first day and we had nowhere else to go. They also had zero towels and washcloths in the first room, which makes me think it wasn't even cleaned. Then the second room had one towel, but that was it for our 3 day stay. They also say they have a pool, but it's black and hasn't been cleaned in 5 years I bet. They also have a checkout at 10 AM. I've never seen that at any hotel, so I didn't even think about it when we were leaving at 11. That's so weird.
展开
酒店回复: Dear Lauren,We’re very sorry for the issues you encountered during your stay. Your feedback regarding room cleanliness, amenities, and pool maintenance has been shared with our team for immediate attention. We sincerely apologize for the inconvenience caused.Best regards,LisaOYO Hotel Dundee By Crystal Lake
1.0分
其他
展开
THIS HOTEL IS A SCAM. I repeat, THIS HOTEL IS A SCAM.
Avoid This Place – Dishonest and Rude Staff
I had a terrible experience with this hotel and I wouldn’t recommend it to anyone. I booked my stay through ******* and paid in full in advance. When I arrived, the front desk was closed (around 4 PM!) and I had to call a number posted outside to check in. The woman who answered the phone was extremely rude from the start and claimed there was no reservation under my name. I told her I booked through *******, but she dismissed me and said the price I paid online ($40–$45) wasn’t their rate, and tried to charge me again by saying she is going to come to check me in but you gonna owe me money. While ******* already charged my card for $73.65.
To make matters worse, when I reported this to *******, the hotel lied and said they were just asking for a deposit. That is absolutely false — they never mentioned a deposit, just flat out said I’m going to have to pay an additional amount to stay and I just hang up on her while on property.
******* refused to refund me, so I ended up paying for a reservation I couldn’t use. Totally unprofessional and dishonest behavior from the hotel and very disappointing support from *******.
Stay away from this place. Not worth the stress or the money.
******* are you scamming your customers now? What about the price you see for your stay is what you pay?
展开
酒店回复: Dear David,Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience you faced during your visit to OYO Hotel Dundee By Crystal Lake. We’re very sorry to hear about the issues with your reservation and the interaction you described at check-in. This is certainly not the level of service we aim to provide, and we understand how upsetting this must have been.Your feedback has been noted and shared with the appropriate teams for thorough review and follow-up. We appreciate you bringing this matter to our attention, and we regret that your experience did not meet expectations.Sincerely,OYO Hotel Dundee By Crystal Lake Team
3.0分
其他
展开
The room was for my son it’s ok but the check-in process was not good No one was there and when the lady did arrive she made me nervous stating she has no more rooms and been booked for a couple of months. Stated 3rd party need to update.. I gave her my confirmation and since I already paid and it was at there rate she gave me a room. Stated 3rd party under sale there rooms and I am still waiting for $50 room to be returned to me
展开
酒店回复: Hi Octavia,Thank you for sharing your feedback. We apologize for the inconvenience you experienced during check-in, as well as the confusion surrounding the room availability. We understand how frustrating it must have been, especially after your confirmation and payment. Please rest assured that we are looking into this matter to ensure smoother check-in processes for future guests.We also want to address the $50 room charge and will be investigating this issue to resolve it as quickly as possible. We appreciate your patience and understanding while we work to sort this out.Best regards,The OYO Hotel Dundee Team
服务很差，门打不开，负责人没有尝试解决问题，他告诉我他会去，但从未出现。他们仍然不愿意退还我的押金，而且由于只住一晚，所以我把房间完好无损地退还给了他们。
陷阱
酒店位置偏僻，照片与实际不符。房间有股烟味，窗帘破洞，毛巾旧，接待处不是24小时的，总之，这是一家最多可以住1晚的酒店，看看那里
该酒店目前正在装修。
这使得一切都变得非常吵闹。
此外，旅行结束后酒店再次从我的账户扣款。
条件非常恶劣
好的
干净的
Disgusted and def never ever ever again
Place was filthy no towels in room Bathroom floor mud trails all over the place and the bed was stained I ended up leaving and going to another hotel Also the manager when I told him he said not his problem I said should be clean room and towels You didn’t ask for any Not one towel in the bathroom disgusted
The first room that we were provided had a huge gaping hole in the bottom of the door. Huge lizards and bugs were in the room. We switched the second day because they were fully booked on the first day and we had nowhere else to go. They also had zero towels and washcloths in the first room, which makes me think it wasn't even cleaned. Then the second room had one towel, but that was it for our 3 day stay. They also say they have a pool, but it's black and hasn't been cleaned in 5 years I bet. They also have a checkout at 10 AM. I've never seen that at any hotel, so I didn't even think about it when we were leaving at 11. That's so weird.
THIS HOTEL IS A SCAM. I repeat, THIS HOTEL IS A SCAM.
Avoid This Place – Dishonest and Rude Staff
I had a terrible experience with this hotel and I wouldn’t recommend it to anyone. I booked my stay through ******* and paid in full in advance. When I arrived, the front desk was closed (around 4 PM!) and I had to call a number posted outside to check in. The woman who answered the phone was extremely rude from the start and claimed there was no reservation under my name. I told her I booked through *******, but she dismissed me and said the price I paid online ($40–$45) wasn’t their rate, and tried to charge me again by saying she is going to come to check me in but you gonna owe me money. While ******* already charged my card for $73.65.
To make matters worse, when I reported this to *******, the hotel lied and said they were just asking for a deposit. That is absolutely false — they never mentioned a deposit, just flat out said I’m going to have to pay an additional amount to stay and I just hang up on her while on property.
******* refused to refund me, so I ended up paying for a reservation I couldn’t use. Totally unprofessional and dishonest behavior from the hotel and very disappointing support from *******.
Stay away from this place. Not worth the stress or the money.
******* are you scamming your customers now? What about the price you see for your stay is what you pay?
The room was for my son it’s ok but the check-in process was not good No one was there and when the lady did arrive she made me nervous stating she has no more rooms and been booked for a couple of months. Stated 3rd party need to update.. I gave her my confirmation and since I already paid and it was at there rate she gave me a room. Stated 3rd party under sale there rooms and I am still waiting for $50 room to be returned to me