酒店回复: Dear Jenny, Thank you for sharing your feedback with us. We apologize that the cleanliness of your room did not meet your expectations, including the issues with the flooring, fridge, and towels. We appreciate your observations, as they help us identify areas needing attention. Aside from these concerns, we hope your overall stay was comfortable, and we will continue to work on improving our housekeeping standards to provide a better experience for all our guests. We value your perspective and look forward to welcoming you back in the future with an enhanced experience that better reflects the value you expect.Sincerely,Hotel Management
酒店回复: Dear Holly, We are very sorry to hear that your stay did not meet expectations. Guest comfort and cleanliness are extremely important to us, and we regret that your room and public areas, such as the stairways and parking lot, fell short. We also apologize for the inconvenience caused by missing items like shampoo, cups, and water. Your feedback is valuable as it helps us identify areas for improvement, and we will address the issues you encountered. We hope you will consider giving us another opportunity in the future to provide a much-improved stay.Sincerely,Hotel Management
酒店回复: Dear Larry,Thank you for sharing your feedback and for staying with us. We appreciate your positive remarks and are sorry to hear that certain aspects of your experience fell short of expectations. We understand the importance of a well-maintained and comfortable environment, and your observations have been shared with the relevant teams. We’re continually working to enhance the guest experience and hope you’ll consider returning for a more enjoyable stay in the future.Sincerely, Hotel Management
酒店回复: Dear Milana, We are truly sorry to hear that your experience did not meet expectations, and appreciate you taking the time to share your concerns. We understand how disappointing it must have been to encounter cleanliness issues and feel unsupported by our team. While some external factors may be outside our immediate control, we fully acknowledge the importance of a safe, well-maintained environment and regret falling short. Please be assured that your feedback has been shared with our management team as we work to enhance our service and guest care. We are committed to making necessary changes and hope you might consider giving us another chance in the future to provide a more comfortable and respectful experience.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for your perfect rating and for sharing both the positives and the areas where we can improve. We’re pleased you enjoyed the ease of check-in and that you’d choose to stay with us again. We also appreciate your comments regarding the in-room amenities and morning coffee, as they give us valuable insight into how we can better serve early risers like yourself. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management
酒店回复: Dear Paul, Thank you for choosing us and for taking the time to share your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. Considering our clean room and friendly staff, we hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
酒店回复: Dear Jacquelynne, Thank you so much for sharing your kind feedback. We’re delighted to hear that Cristina and our housekeeping team provided excellent service and assisted you promptly. It’s always our goal to make our guests feel comfortable and supported, and we’re thrilled that your experience reflected that. We truly appreciate your kind words and look forward to welcoming you back to Extended Stay America for another enjoyable stay.Sincerely,Hotel Management
工作人员非常棒，给满分10分！地理位置极其便利，去海滩、上高速、逛商场都非常方便。
我在亨廷顿海滩的 Extended Stay 酒店住了几个星期，酒店员工和经理总是非常乐于助人、友好又热情！他们总是尽力满足我的要求，比如在我延长住宿时间时允许我继续留在房间里。他们本不需要帮忙，但他们做到了，我真的很感激！
酒店位置便利，靠近海滩区和公司，无论是游客还是商务旅客都很方便。
周围环境安全，工作人员随时准备提供帮助/解答任何问题，而且经常超出预期。
感谢您让我的住宿体验轻松舒适！
就地理位置而言，还可以。
房间需要打扫得更干净，吸尘效果也更好。我们看到桌子底下有瓶盖。冰箱里有水，可能是除霜时留下的，也可能是清洁时留下的，但里面有点像一滩水。毛巾最好能好一些 :3
通往停车场的楼梯闻起来像狗尿。停车场周围的草坪上都能闻到狗屎的味道。这个地方需要翻新一下，卫生间和走廊的地毯都很糟糕。我们不得不去前台拿洗发水，房间里没有杯子，甚至连一小瓶水都没有。
需要改进！
停车场里停满了老爷车，还有人站着抽烟。感觉住在那里的人太多了，要么是处于过渡期，要么是无家可归。场地维护得不太好，草地上有很多动物粪便。客人没有清理粪便，场地管理员也没有清理。我两只小狗住了5晚，收费太高了。
价格实惠
前台工作人员很友好。房间干净简洁。没有洗漱用品，只有洗手液，不过因为我自带了，所以没什么大不了的。床的舒适度一般。房间位于安静的区域，但离大堂很近。就价格而言，物有所值。离海滩非常近，不到5分钟。我一定会再次入住这里。
房间本身很破旧。地毯上满是污渍，整体清洁度也差强人意。更糟糕的是，走廊里弥漫着一股浓重难闻的气味，久久挥之不去。
尽管*******上的房源信息显示可应要求提供客房清洁服务，但当我在入住期间要求打扫房间时，却被断然拒绝。当我提起房源信息时，工作人员粗鲁地耸了耸肩。
酒店外面，有好几个无家可归的人睡在入口附近，这让我进出都感到不安，尤其是在晚上。这更加剧了人们对这家酒店管理不善、无人照管的感觉。
绝对不推荐住在这里。附近同样价位有很多更好的选择。
房间里没有咖啡机。早上不得不等咖啡送来——对于早起的人来说，这很不容易。房间里甚至没有纸杯。不过，我还会再住的。入住手续简单快捷
床单很粗糙，像是用太多淀粉洗过一样。枕套也一样。淋浴只有温水，即使把水开到最大也不热。浴室的水槽开几秒钟就堵塞了。房间很干净。工作人员很友好。
员工们都很棒。尤其是克里斯蒂娜，我要夸奖她，她工作出色。我遇到了一个问题，她帮我解决了，非常感谢。客房服务也非常感谢。