酒店回复: Dear Gregory,Thank you for taking the time to share your experience. We’re sorry to hear that your stay did not meet expectations. Cleanliness and functionality of the room are basic standards we aim to uphold at all times, and we regret that we fell short during your visit. We appreciate your detailed feedback regarding the vacuuming, room condition, and maintenance issues. These matters have been brought to the attention of our housekeeping and maintenance teams for immediate review and correction.We're also sorry to hear this property did not offer the value you expected. Your comments help us identify key areas for improvement, and we take them seriously as we work toward enhancing our overall guest experience. We hope you enjoyed the rest of your road trip and that we’ll have another opportunity to better serve you in the future.
3.0分
其他
原文
翻译提供方：Google
作为最后的手段，没有微笑的欢迎，给人一种讨厌的印象，没有早餐，我能说什么？
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酒店回复: Dear Eric,Thank you for your feedback. I’m sorry to hear that your stay didn’t meet your expectations. We strive to create a welcoming atmosphere, and it seems we missed the mark during your visit. I truly apologize for the lack of warmth and friendliness in our welcome and for any inconvenience caused by the breakfast offerings.Your feedback is incredibly valuable to us, and we’ll take it into consideration as we work on improving our guest experience. We hope to have the opportunity to provide you with a better stay next time.
1.0分
商务出差
原文
翻译提供方：Google
由于我需要去的地方和 Espedia 上酒店搜索结果指向的地方之间存在问题，因此我无法到达酒店。
5.0分
情侣出游
原文
翻译提供方：Google
我喜欢：舒适、安静，停车方便。员工友好。不喜欢：没有咖啡。
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酒店回复: Hi Maribel,Thank you so much for your kind words! We’re so happy to hear that you found the hotel comfortable, peaceful, and with good parking space, and that our staff made your stay more enjoyable.We’re sorry that coffee wasn’t available during your stay. We’ll definitely take this feedback into account to improve our guests' experience in the future. We really appreciate your comments and hope to have the pleasure of hosting you again next time!Thank you for choosing us!
3.0分
朋友出游
原文
翻译提供方：Google
浴室的换气扇没有打开。
住宿费很便宜，所以如果你想短暂休息的话，我认为这不是问题。
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酒店回复: Hello hiroshi, We appreciate your feedback regarding the bathroom ventilation fan, thank you for noting the value in staying with us. Please feel free to reach out to our management team directly for any further concerns you may have.
4.0分
其他
It’s a good hotel for the age it is. Clean and friendly staff. You do have to let the hot water run for a minute but it is an old hotel.
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酒店回复: Hi Barbara, Thank you for sharing your feedback and for recognizing our team’s friendliness and dedication to cleanliness. We truly appreciate your understanding regarding the brief wait for hot water, as it can take a moment to reach the desired temperature in a property with classic architecture and original design features. Many guests value the charm and character that come with our hotel’s history, and we’re glad you could see the care we take in maintaining its comfort and functionality. Your comments serve as a great reminder of the balance we strive to keep between preserving the hotel’s heritage and ensuring a pleasant, reliable stay for every guest.
4.0分
其他
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Clean room just old and dated furnishings.
Bathroom clean, but towels were well used.
Fridge worked. Tv remote needed cleaning before I used it, but still did not control TV on/off.
Pool looked like it had been closed for years.
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酒店回复: Hi Thomas, Thank you for sharing your detailed feedback, as it highlights both the positives and areas where expectations may differ. It is good to hear that the room and bathroom were clean, as cleanliness remains a top priority for the hotel, even if some furnishings reflect an older style. Towels, while fully laundered and sanitized, can sometimes show signs of frequent use, which is not unusual in a high-traffic property. The mention of the TV remote and pool is also noted, though it is worth recognizing that hotels occasionally adjust amenities or maintenance schedules based on demand, season, or practicality. Overall, your observations reflect the balance between consistent upkeep and the natural character of a well-used property.
1.0分
其他
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Pics show stained couch with cigarette burns ( no excuse )& broken electrical cover. Come up with a dime & replace it. I expect more from the Wyndham label. Don’t ruin it.
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酒店回复: Hi Richard, Thank you for taking the time to share your feedback. While we understand that every guest has different expectations, it is also clear that some comments may come across as more critical than constructive. The hotel takes pride in maintaining its rooms, and although furniture and fixtures can naturally show signs of normal use, they are regularly cared for and refreshed to meet brand standards. It is important to recognize that the team works hard to provide a clean and welcoming environment, and any concerns raised are addressed with attention, even if they may not reflect the overall quality and effort put into the property.
1.0分
情侣出游
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I did a job up at Rye. We stayed there a couple of years ago for like a month, this time ice machine down, phone didn’t work in the room. Glad we had sales, had to use our phones to call down to figure out how to turn on the TV Sheets and pillows weren’t white no continental breakfast one cup of coffee and some fruit bars. The bed was comfortable, but we didn’t wait to shower. We just got the hell out of there.
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酒店回复: Hello Dean,Thank you for sharing your experience. We appreciate your feedback regarding the ice machine, phone issues, and the absence of a continental breakfast. Your insights about the bedding and amenities are valuable, and we will take them into account as we strive to enhance our guest experience. We hope to have the opportunity to provide you with a better stay in the future.
5.0分
朋友出游
Overall very impressed. I would say don’t judge a book by its cover. Yes it’s an old building but inside is very nice.
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酒店回复: Dear Mike,Thank you for your fantastic review! We’re so glad to hear that you were impressed with your stay. We agree that our building has a lot of character, and it’s great to know that you enjoyed the interior and the comfort we work hard to provide.We truly appreciate your kind words, and we hope to welcome you back for another memorable stay in the future!
该地区的酒店选择并不多，但这并不是提供如此低水平服务的理由。
房间总体来说很脏，吸尘器只在房间中间使用过。设备总体状况很差（老旧且损坏），特别是卧室的窗户破损且无法完全关闭......浴室与房间的其他部分一样，浴缸排水管部分堵塞。
这是我公路旅行中住的第一家酒店，绝对是最差的，但矛盾的是，它也是最贵的酒店之一。我不推荐。
作为最后的手段，没有微笑的欢迎，给人一种讨厌的印象，没有早餐，我能说什么？
由于我需要去的地方和 Espedia 上酒店搜索结果指向的地方之间存在问题，因此我无法到达酒店。
我喜欢：舒适、安静，停车方便。员工友好。不喜欢：没有咖啡。
浴室的换气扇没有打开。
住宿费很便宜，所以如果你想短暂休息的话，我认为这不是问题。
It’s a good hotel for the age it is. Clean and friendly staff. You do have to let the hot water run for a minute but it is an old hotel.
Clean room just old and dated furnishings.
Bathroom clean, but towels were well used.
Fridge worked. Tv remote needed cleaning before I used it, but still did not control TV on/off.
Pool looked like it had been closed for years.
Pics show stained couch with cigarette burns ( no excuse )& broken electrical cover. Come up with a dime & replace it. I expect more from the Wyndham label. Don’t ruin it.
I did a job up at Rye. We stayed there a couple of years ago for like a month, this time ice machine down, phone didn’t work in the room. Glad we had sales, had to use our phones to call down to figure out how to turn on the TV Sheets and pillows weren’t white no continental breakfast one cup of coffee and some fruit bars. The bed was comfortable, but we didn’t wait to shower. We just got the hell out of there.
Overall very impressed. I would say don’t judge a book by its cover. Yes it’s an old building but inside is very nice.