We had a very unpleasant and disappointing experience at this hotel. At check-out I wanted to speak with the receptionist to complain about the condition of our room. Even though it was clear that someone was in the office behind the desk and could hear us, they completely ignored us. We called out three times and rang the bell at the front desk three times, but no one came out to see what we needed. In the end, we were forced to leave without being able to address our concerns.
The room itself was in terrible condition. Although it was supposed to be smoke-free, it smelled strongly of *****, which made it very uncomfortable. The bathroom was extremely dirty — the bathtub was full of hair, the sink and toilet were not clean at all, and it was obvious that the room had not been properly cleaned before our arrival.
Overall, this was one of the worst hotel experiences we have ever had, and it left us with a very negative impression.
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酒店回复: Hello, The guest had expressed some concerns that do not align with our policy. We offer 24/7 front desk support and thoroughly clean our rooms before each guest arrives.We apologies for this guest experience and will continue to promote the best stay experience for guests.Thank you
5.0分
其他
We arrived at a late hour. And the service was very good. Nice beds.Clean room. No bad smells like most hotels we have in the past.Over al 5 stars.
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酒店回复: Thank you for your response! We are glad we could provide a stay met by your expectations! We hope you come back and see us for your next stay! Thank you!
2.0分
家庭亲子
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Staff were friendly, everything else was not great. Hotel was rundown, bathroom was dirty, room had unpleasant smell, floor was dirty, swimming pool was closed.
The towels and bedding were clean.
I would not stay again.
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酒店回复: Dear Lucy,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Chillicothe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectationsWe appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Richard Primm, CHA
1.0分
其他
The rooms were dirty. Mold in the room. Refused to refund the one night stay even though I told them we can’t stay here with a baby
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酒店回复: Dear Eli,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Chillicothe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectationsWe appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Richard Primm, CHA
4.0分
其他
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Good with the bad
The people there were so nice but the room wasn’t very clean. Mostly the bathroom. The beds were fine. We cleaned the bathroom ourselves no big deal. The pool was being cleaned and we could not use it at all. We were there three days no pool use.
But like I said they were very kind and when we needed anything it was brought to us with a smile
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酒店回复: Dear Joann,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Chillicothe. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here, at Days Inn, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Richard Primm, CHA
1.0分
商务出差
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Dive hotel
Room smelt like someone smoked in it. Room looked trasy door had been kicked in at some time. Shower handles falling apart. Shower curtain rod barely on wall
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酒店回复: Dear Joel,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Chillicothe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectationsWe appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Richard Primm, CHA
3.0分
其他
Check-in slow and first room assigned was not ready. Second room had good bed, etc., but bathroom had no fan and was like a sauna. No water in pool.
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酒店回复: Dear William,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Chillicothe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectationsWe appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Richard Primm, CHA
2.0分
商务出差
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Dirty
Dirty towels, dirty floor, dirty bathroom, Tv didn’t work, moldy, musty and just poorly maintained. The lobby looked great and clean but everything else would be a $50 room at best.
3.0分
其他
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Safety concerns , a guy in a chevy ranting about the cops coming to get every one . Poor chevy truck guy. watched the room guest next to me open the door 5 inches and slam it repeatedly and then come out like nothing happened. That explained what i heard the whole time i was their . Breakfeast was good
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酒店回复: Dear Patrick,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Chillicothe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectationsWe appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Richard Primm, CHA
地理位置绝佳，但房间可以再干净些，毛巾也旧旧的。不过入住手续很便捷。
We had a very unpleasant and disappointing experience at this hotel. At check-out I wanted to speak with the receptionist to complain about the condition of our room. Even though it was clear that someone was in the office behind the desk and could hear us, they completely ignored us. We called out three times and rang the bell at the front desk three times, but no one came out to see what we needed. In the end, we were forced to leave without being able to address our concerns.
The room itself was in terrible condition. Although it was supposed to be smoke-free, it smelled strongly of *****, which made it very uncomfortable. The bathroom was extremely dirty — the bathtub was full of hair, the sink and toilet were not clean at all, and it was obvious that the room had not been properly cleaned before our arrival.
Overall, this was one of the worst hotel experiences we have ever had, and it left us with a very negative impression.
We arrived at a late hour. And the service was very good. Nice beds.Clean room. No bad smells like most hotels we have in the past.Over al 5 stars.
Staff were friendly, everything else was not great. Hotel was rundown, bathroom was dirty, room had unpleasant smell, floor was dirty, swimming pool was closed.
The towels and bedding were clean.
I would not stay again.
The rooms were dirty. Mold in the room. Refused to refund the one night stay even though I told them we can’t stay here with a baby
Good with the bad
The people there were so nice but the room wasn’t very clean. Mostly the bathroom. The beds were fine. We cleaned the bathroom ourselves no big deal. The pool was being cleaned and we could not use it at all. We were there three days no pool use.
But like I said they were very kind and when we needed anything it was brought to us with a smile
Dive hotel
Room smelt like someone smoked in it. Room looked trasy door had been kicked in at some time. Shower handles falling apart. Shower curtain rod barely on wall
Check-in slow and first room assigned was not ready. Second room had good bed, etc., but bathroom had no fan and was like a sauna. No water in pool.
Dirty
Dirty towels, dirty floor, dirty bathroom, Tv didn’t work, moldy, musty and just poorly maintained. The lobby looked great and clean but everything else would be a $50 room at best.
Safety concerns , a guy in a chevy ranting about the cops coming to get every one . Poor chevy truck guy. watched the room guest next to me open the door 5 inches and slam it repeatedly and then come out like nothing happened. That explained what i heard the whole time i was their . Breakfeast was good