酒店回复: Dear Guest,I'm truly sorry to hear about your disappointing experience during your stay with us. Providing a comfortable and pleasant environment for all our guests is of utmost importance, and it's disheartening to learn that we fell short of your expectations. Rest assured, we are addressing these concerns with our team to ensure that corrective actions are taken immediately. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved stay.
1.0分
其他
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Well, we didn't get to stay because there was not s single employee in the building. That means no one to check us into our already paid for room late at night....also, there was an actual guest who had a room but he locked himself out and since no employees, he was asleep in the couch in lobby.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Hermitage. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the situation during check in. In response to your feedback, I am notifying the hotel is not repeated.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,LeahRed Roof ManagementRediResponse Specialist
1.0分
其他
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Air-conditioning was good, pool no longer in service.place was old and not properly cleaned or cared for. Basically a run down place. Wished i had taken pictures.
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Hermitage. I am truly sorry to hear about the disappointing experience you had during your stay. It is disheartening to learn that the condition of our property did not meet your expectations. We're disheartened to see your comments as the pool in our property is no loger in service.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope we have the opportunity to see you again in the future.Very truly yours,JannaRed Roof ManagementRediResponse Specialist
2.0分
商务出差
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red roof inns hermitage pa needs to be remodeled or renovated, its seen better days, they cant compete with holiday inn, Hampton inn, Comfort suites, etc. the big hotel chains, too bad....
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Hermitage. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. I understand your concerns about the property's condition and how it compares to other hotel chains.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LeahRed Roof ManagementRediResponse Specialist
2.0分
情侣出游
The bathroom was filthy. Light & fan did not work. I just hope the sheets were changed. The manager was friendly and nice
2.0分
情侣出游
The room smelled bad and the bath tub had not been upkeep for a long time.The hotel was short staff. I will not stay there again. It needs major up grades.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Hermitage. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the unpleasant smell and the state of the bath tub.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,IshiRed Roof Management RediResponse Specialist
1.0分
其他
Do not stay here it’s nasty they will put you in a dirty unclean room. Go elsewhere this town is ran down it’s best to stay in Ohio!
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酒店回复: Dear Valued Guest,Thank you for sharing your experience at Red Roof Inn & Suites Hermitage. We are sorry you had a less than satisfactory experience. Reading your review, I understand how disappointed you must have been with the cleanliness of your room and the overall state of the town. That's not the impression we want our guests to have. We are reviewing these aspects to ensure a better guest experience. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
地理位置绝佳。员工友善乐于助人。房间干净，服务也很棒。
这家酒店简直脏得令人作呕，床单上有污渍，毛巾上有血迹，我们预付的房间竟然说没有了，而且我非常确定有臭虫。我的朋友们一看到他们房间床单上的血迹，就立刻离开了。
很一般不推荐
如果您是吸烟者，并且不介意昆虫、污渍和霉菌，那么这里的价格和住宿条件都非常好。我们抱怨房间有烟灰缸的味道后，前台帮我们换到了第二间房，但第二间房也好不到哪里去。我们只住了一晚，第二天早上就离开了。
Well, we didn't get to stay because there was not s single employee in the building. That means no one to check us into our already paid for room late at night....also, there was an actual guest who had a room but he locked himself out and since no employees, he was asleep in the couch in lobby.
Air-conditioning was good, pool no longer in service.place was old and not properly cleaned or cared for. Basically a run down place. Wished i had taken pictures.
red roof inns hermitage pa needs to be remodeled or renovated, its seen better days, they cant compete with holiday inn, Hampton inn, Comfort suites, etc. the big hotel chains, too bad....
The bathroom was filthy. Light & fan did not work. I just hope the sheets were changed. The manager was friendly and nice
The room smelled bad and the bath tub had not been upkeep for a long time.The hotel was short staff. I will not stay there again. It needs major up grades.
Do not stay here it’s nasty they will put you in a dirty unclean room. Go elsewhere this town is ran down it’s best to stay in Ohio!