酒店回复: Thank you for your information. We trying to research your reservation so that we may rectify anything that what can!
2.0分
其他
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The bedding had a lot of hair throughout as well as dark specks. The TV (Roku) couldn't connect and the Spectrum cable wasn't working. No fix was available per the front desk. We left a day early and didn't receive much concern from the front desk regarding why we left other than they would let the staff know.
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酒店回复: Please accept our sincere apologies regarding the issues you encountered while staying with us. I have worked with the staff to correct these issues immediately!
3.0分
其他
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My overall experience was good. The hotel was decently clean, a touch of mold in the corners of the bathtub, but otherwise good. The night person who checked me in was kind and graciously put me in an upper room to get some sleep. My experience was matted by the manager at checkout who I informed him that a housekeeper tried to enter my room when I was clearly responding and I had to shove the door closed after exiting the shower in my towel. It was not ok to have them enter while I was still inside and not checked out. I was also alone and it was really scary. I brought it up to the manager Butch Richard’s who proceeded to tell me that the housekeeper didn’t hear me and that it was my fault that I didn’t use the do not disturb sign. While I u see stood, I explained that there should be a better way, perhaps they could check the computer to see if people have checked out and not barge in when they are responding. He got mad and in my face and told me repeatedly it was my fault and to use the door hanger. No apologies, no listening, no compassion for my situation. He and his helper Satara yelled at me as I walked away to use the do not disturb sign and continued to yell at me down the hall. Wow!!! So unprofessional! The hotel in general I would stay at, but never with those two working there. Turned a decent stay horrible.
5.0分
情侣出游
Room was great, nice hot shower with plenty of water pressure, comfy bed, refrigerator and microwave. Best Continental breakfast on this trip.
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酒店回复: Thank you for your glowing review of our hotel the Baymont by Wyndham Casper East! We appreciate the feedback provided!
4.0分
家庭亲子
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Check in was quick; night lady was super nice. Room, however, was very musty for being a smoke free facility. TV was really small compared to other baymont's I've stayed at. Carpet needs a facelift. Shower was great power and hot. Breakfast was minimal for hot items but actually really well stocked and they kept up with refilling (bacon and scrambled eggs).
3.0分
其他
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The hotel was not the cleanest, There was no soap in our bathroom, and down in the hall by the front desk someone spilled something and the girls who worked in the breakfast area just walked by it and went out to smoke and never cleaned it up the whole time we were having breakfast.
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酒店回复: Thank you for your review. I will present the items you pointed out to the team so that it can be rectified immediately!
3.0分
其他
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Overall it was OK, with great care of personnel. But the smell through the property was of some (carpet) odor repellent. Property is also old and it showed. There were some threatening individuals yelling at each other from the hallway to a room (I'll kill you!). Beds were comfortable and otherwise pleasant.
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酒店回复: I apologize for the inconveniences you encountered while stay with us. We have remedied the problems that are within our control!
4.0分
其他
I would return.
I was too tired to enjoy the pool or hot tub, but looked inviting. All of the staff were helpful and friendly.
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酒店回复: Thank you for sharing your experience! We’re so pleased our team made you feel welcome, and we’re glad the amenities looked inviting. We hope you’ll have the chance to enjoy them on your next visit.
2.0分
情侣出游
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The room was not clean, meals and pizza in the room. The room smelt like sigaret smoke. A dog was barking all evening. Other guest entred our room while we where sleping. They had a key to the room?? Mistake of the front desk, called us to inform us. In the morning our pass expired to our room?? My shoe sticked to the floor in the breakfastroom. To sum-up, dont go here.
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酒店回复: Thank you for your review. All items presented are being taken care of!
服务挺好的，房间不错
他们没有提供服务，还向我收费。
几个月后我才意识到，他们确实帮我订了公寓，却没有提供服务。我预订的时候，去了酒店，他们告诉我他们没有取消预订的系统，结果确实没有。他们不让我入住，还向我收费。真是太糟糕了。
The bedding had a lot of hair throughout as well as dark specks. The TV (Roku) couldn't connect and the Spectrum cable wasn't working. No fix was available per the front desk. We left a day early and didn't receive much concern from the front desk regarding why we left other than they would let the staff know.
My overall experience was good. The hotel was decently clean, a touch of mold in the corners of the bathtub, but otherwise good. The night person who checked me in was kind and graciously put me in an upper room to get some sleep. My experience was matted by the manager at checkout who I informed him that a housekeeper tried to enter my room when I was clearly responding and I had to shove the door closed after exiting the shower in my towel. It was not ok to have them enter while I was still inside and not checked out. I was also alone and it was really scary. I brought it up to the manager Butch Richard’s who proceeded to tell me that the housekeeper didn’t hear me and that it was my fault that I didn’t use the do not disturb sign. While I u see stood, I explained that there should be a better way, perhaps they could check the computer to see if people have checked out and not barge in when they are responding. He got mad and in my face and told me repeatedly it was my fault and to use the door hanger. No apologies, no listening, no compassion for my situation. He and his helper Satara yelled at me as I walked away to use the do not disturb sign and continued to yell at me down the hall. Wow!!! So unprofessional! The hotel in general I would stay at, but never with those two working there. Turned a decent stay horrible.
Room was great, nice hot shower with plenty of water pressure, comfy bed, refrigerator and microwave. Best Continental breakfast on this trip.
Check in was quick; night lady was super nice. Room, however, was very musty for being a smoke free facility. TV was really small compared to other baymont's I've stayed at. Carpet needs a facelift. Shower was great power and hot. Breakfast was minimal for hot items but actually really well stocked and they kept up with refilling (bacon and scrambled eggs).
The hotel was not the cleanest, There was no soap in our bathroom, and down in the hall by the front desk someone spilled something and the girls who worked in the breakfast area just walked by it and went out to smoke and never cleaned it up the whole time we were having breakfast.
Overall it was OK, with great care of personnel. But the smell through the property was of some (carpet) odor repellent. Property is also old and it showed. There were some threatening individuals yelling at each other from the hallway to a room (I'll kill you!). Beds were comfortable and otherwise pleasant.
I would return.
I was too tired to enjoy the pool or hot tub, but looked inviting. All of the staff were helpful and friendly.
The room was not clean, meals and pizza in the room. The room smelt like sigaret smoke. A dog was barking all evening. Other guest entred our room while we where sleping. They had a key to the room?? Mistake of the front desk, called us to inform us. In the morning our pass expired to our room?? My shoe sticked to the floor in the breakfastroom. To sum-up, dont go here.