酒店回复: Dear Adanma, Thank you for sharing your experience. As a Select Suites property, certain amenities are available for purchase, and this information is provided in advance through our official channels to ensure transparency. We're sorry to hear the stay did not meet your expectations. Your comments regarding the room and service have been noted and will be addressed internally. For refund-related concerns, we recommend contacting ******* directly, as they are best positioned to assist with third-party bookings. We value your feedback and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management

酒店回复: Dear Guest, We sincerely apologize for not meeting your expectations. The cleanliness and comfort of our guests are our top priorities, and we regret that we fell short of this aspect during your stay. We are sorry for the distress and any inconvenience this may have caused. Thank you for bringing your concerns to our attention. We will share them with our housekeeping and management teams for necessary improvements. Your patience is much appreciated, and we hope to provide you with the flawless, seamless visit you deserve the next time you are in the area!Sincerely,Hotel Management

酒店回复: Dear Alison, We appreciate your feedback and sincerely apologize for falling short of your expectations. While we’re glad your check-in was smooth, we regret that aspects of your room and the environment did not align with the standards we aim to uphold. Guest comfort is our priority, and we will address these concerns with our team to ensure a more satisfactory stay for future guests. Your comments are greatly valued, and we are committed to making necessary improvements. We hope you’ll consider giving us another opportunity to provide you with the seamless visit you deserve.Sincerely,Hotel Management

酒店回复: Dear Contessia, We sincerely apologize for the issues you encountered during your stay. We understand the frustration caused by delays at the front desk and deeply regret the concerns regarding your room. Please rest assured that we are looking into the situation, including the carpet and potential pest concerns. Your comfort is important to us, and we are committed to improving our services to ensure a better experience in the future. We genuinely hope you will give us another opportunity to provide a much-improved stay.Sincerely,Hotel Management

酒店回复: Dear Guest,Thank you for bringing this matter to our attention. We regret the inconvenience you experienced and understand how frustrating it must have been not to receive clarity regarding your situation. While certain policies may impact the ability to accommodate a reservation, communication should always be respectful and transparent. We appreciate your patience and hope to restore your confidence in the future.Sincerely,Hotel Management

酒店回复: Dear Guest, We sincerely apologize for the mix-up with your room assignment and understand how disappointing it must have been to receive accommodations different from what was reserved. Ensuring guests receive the correct room type is a priority, and we regret that this was not your experience. Your feedback has been shared with the appropriate team to prevent similar occurrences in the future. We appreciate your patience and hope to have the opportunity to provide a more accurate and comfortable stay on a future visit.Sincerely,Hotel Management

酒店回复: Dear Adrian, We sincerely regret the experience you've described and understand how frustrating it must have been to encounter this situation after confirming your reservation. This is not the impression we aim to create, and we apologize for the inconvenience and disappointment this has caused. Your feedback has been noted and will be shared with the appropriate team for review. We appreciate you bringing this to our attention, and we hope you'll consider giving us another chance to provide a better experience.Sincerely,Hotel Management

酒店回复: Dear Victor, Thank you for sharing your thoughts about your visit to Extended Stay America. It’s great to know you had a positive experience. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. Your feedback is appreciated!Sincerely,Hotel Management