The most amazing staff. Communication is the best of any hotel ever booked EVER!!!! Love you guys. See you soon.
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酒店回复: Hi Ian,Thanks for your review.It was great communicating with you.We look forward to hosting you.
4.0分
其他
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Surprised by my boyfriend, he booked a beautiful unit in this complex for the weekend. Upon arriving, the castles were not visible from the street. At the entrance, we saw a sign for another complex, but we continued through and up the hill to discover a gorgeous complex! Pleasantly surprised, we found our unit and were blown away by the view of Ocho Rios through the grand, oversized windows. The ocean meeting the sky was breathtaking, and the ocean breeze was romantic. Settling in, we began to soak in the unit's features. It was gorgeous, but not perfect. Desperately in need of some TLC, the furniture was dated. The paint was peeling off the door, the appliances were dated and a 2 burner cooktop was the stove, Hopes of prepping a romantic meal were quickly dashed. With very little space in the kitchen, it wasn't long before the garbage began to pile up. Every shower led to a flood from the shower having only half of the glass enclosure. We decided to explore the complex and ventured downhill on foot. We ended up walking all the way down into the town which was extremely relaxing, but then we had to go back up. That's when I began to struggle! If you're a hiker, you'll be in heaven but my heart filed several complaints on the way back up! This is a beautiful complex. Romantic and serene. We did a bit of research and discovered that the unit was listed for sale and in contract. I am sure the new owner will be forever satisfied with this purchase.
1.0分
朋友出游
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Gruesome dreadful property which needs gutting .. kitchen cupboard need ripping out and property needs a good update. DO NOT book this apartment .. we stayed only one night then fled…. Pictures do not depict the actual true state of the property and the managers could not care less … saw cockroaches.. cobwebs everywhere.. old broken furniture… spend your money elsewhere
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酒店回复: Thanks very much for your comments. We have noted everything and we are so sorry about this. We assure you that every comment is checked if required the action is taken. We hope you will re consider and stay with us in the future. Best regards
2.0分
其他
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My first time staying here but it was a bad experience no light for 2 days no back up generator in place TV and cable box don't work during that 2 days I could not use any of the appliances also stuff in the refrigerator started to spoil
1.0分
商务出差
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Poor Condition
This room needs proper cleaning and better bedding. The sheets and towels were old and worn out, and the bathroom was a disgrace. Inside the room smells like a hospital, the furniture was old, the drawers were a challenge to get opened and the AC was not working well, especially at night. We had no wifi for the entire stay and worst of all, it was like a scavenger hunt to find the room. I was very dissappinted. The property has a beautiful view of the ocean and its close enought to the town, nice staff, clean surroundings but they need to work on the interiors.
3.0分
其他
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The location is good besides it’s hills of hills to walk up. The cleaning was ok inside needs some work but it’s worth what I paid for. I didn’t like the fact it had no iron but an ironing board, the power went out for 8hrs no one said nothing then the next day the wifi went out for 2 days. The shower needs to be tightened soon as u turn it on the knobs look like it’s about to fall off
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酒店回复: Hi Veronica,Thanks for your review.We are sorry for the issues you had. We will be making every effort to ensure these issues do not reoccur.We thank you for staying with us and hope to host you again with a better experience.
3.0分
其他
Was an ok experience
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酒店回复: Hi Rose,Thanks for your review. We are happy that you enjoyed your stay and hope to host you again with a great experience.
The most amazing staff. Communication is the best of any hotel ever booked EVER!!!! Love you guys. See you soon.
Surprised by my boyfriend, he booked a beautiful unit in this complex for the weekend. Upon arriving, the castles were not visible from the street. At the entrance, we saw a sign for another complex, but we continued through and up the hill to discover a gorgeous complex! Pleasantly surprised, we found our unit and were blown away by the view of Ocho Rios through the grand, oversized windows. The ocean meeting the sky was breathtaking, and the ocean breeze was romantic. Settling in, we began to soak in the unit's features. It was gorgeous, but not perfect. Desperately in need of some TLC, the furniture was dated. The paint was peeling off the door, the appliances were dated and a 2 burner cooktop was the stove, Hopes of prepping a romantic meal were quickly dashed. With very little space in the kitchen, it wasn't long before the garbage began to pile up. Every shower led to a flood from the shower having only half of the glass enclosure. We decided to explore the complex and ventured downhill on foot. We ended up walking all the way down into the town which was extremely relaxing, but then we had to go back up. That's when I began to struggle! If you're a hiker, you'll be in heaven but my heart filed several complaints on the way back up! This is a beautiful complex. Romantic and serene. We did a bit of research and discovered that the unit was listed for sale and in contract. I am sure the new owner will be forever satisfied with this purchase.
Gruesome dreadful property which needs gutting .. kitchen cupboard need ripping out and property needs a good update. DO NOT book this apartment .. we stayed only one night then fled…. Pictures do not depict the actual true state of the property and the managers could not care less … saw cockroaches.. cobwebs everywhere.. old broken furniture… spend your money elsewhere
My first time staying here but it was a bad experience no light for 2 days no back up generator in place TV and cable box don't work during that 2 days I could not use any of the appliances also stuff in the refrigerator started to spoil
Poor Condition
This room needs proper cleaning and better bedding. The sheets and towels were old and worn out, and the bathroom was a disgrace. Inside the room smells like a hospital, the furniture was old, the drawers were a challenge to get opened and the AC was not working well, especially at night. We had no wifi for the entire stay and worst of all, it was like a scavenger hunt to find the room. I was very dissappinted. The property has a beautiful view of the ocean and its close enought to the town, nice staff, clean surroundings but they need to work on the interiors.
The location is good besides it’s hills of hills to walk up. The cleaning was ok inside needs some work but it’s worth what I paid for. I didn’t like the fact it had no iron but an ironing board, the power went out for 8hrs no one said nothing then the next day the wifi went out for 2 days. The shower needs to be tightened soon as u turn it on the knobs look like it’s about to fall off
Was an ok experience