酒店回复: Cher(e) Laurence,Nous vous remercions d’avoir pris le temps de partager votre retour et sommes sincèrement désolés pour les désagréments rencontrés lors de votre séjour.Nous regrettons que certains services et équipements n’aient pas été à la hauteur de vos attentes, notamment concernant le petit-déjeuner, l’ascenseur, ainsi que les problèmes rencontrés dans les chambres. Ce n’est absolument pas l’expérience que nous souhaitons offrir à nos clients.Nous tenons toutefois à vous informer que notre établissement est désormais sous une nouvelle direction depuis 2025 et que nous avons réalisé une rénovation complète des chambres en 2025, incluant : • mobilier entièrement neuf, • salles de bain rénovées, • nouveaux systèmes de climatisation/chauffage, • nouveaux réfrigérateurs et micro-ondes, • amélioration des standards de propreté et de confort.Vos commentaires ont été partagés avec notre équipe afin d’éviter que ce type de situation ne se reproduise. Nous serions ravis d’avoir l’opportunité de vous accueillir à nouveau afin de vous offrir une expérience nettement améliorée.Cordialement,L’équipe de directionSuper 8 by Wyndham Mars / Cranberry / Pittsburgh Area
4.0分
其他
Good hotel
入住迅速，環境安全，價格優惠
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酒店回复: Thank you for your positive review and for rating us 8/10.We’re glad to hear you enjoyed the quick check-in, safe environment, and great value during your stay. Since 2025, our property has been under new management and has undergone major renovations, including upgraded guest rooms and improved amenities to enhance guest comfort.We truly appreciate your feedback and hope to welcome you back again soon to experience our newly renovated hotel.Warm regards,Management TeamSuper 8 by Wyndham Mars / Cranberry / Pittsburgh Area
3.0分
其他
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Eh, passable for a roof over your head. Mattresses were ok, pillows ******, sheets had stains. Blanket was pretty thin, and upon request for an additional blanket was denied- told none are available. Same with towels- told none are available. Room was never made up or anything; only 3 towels replaced per day. Paint was bubbling off walls and stained (looked like water leaks). Coat hook and soap dispenser were pulling out of the wall hanging halfway. Gross swamp thing sized hair monster visible in the shower drain. Didn’t spend any time there besides sleeping- selected solely because of price and location. Will probably spend a few extra bucks next time in Cranberry to stay somewhere cleaner to keep family happier.
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酒店回复: Thank you for taking the time to share detailed feedback about your stay.We’re sorry to hear that several aspects of the room condition and housekeeping service did not meet expectations. Cleanliness, room readiness, and having sufficient linens and amenities available are important to a comfortable stay, and we regret that we fell short in these areas during your visit.Your comments have been shared with our housekeeping and maintenance teams to address the concerns noted, including room upkeep, fixture repairs, and inventory availability. We are actively working to improve consistency and overall guest comfort.We appreciate your feedback, as it helps us identify where improvements are needed, and we thank you for choosing our location based on value and convenience.Sincerely,Management TeamSuper 8 by Wyndham Mars/Cranberry/Pittsburgh Area
5.0分
其他
The room was clean. The staff was courteous. The only thing is that you need a rod across the clothing area to hang more clothes.
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酒店回复: Thank you for the wonderful review and for taking the time to share your experience.We’re happy to hear that you found the room clean and our staff courteous. We also appreciate your helpful suggestion regarding additional hanging space in the clothing area. Feedback like this is valuable and has been shared with our team for consideration as we continue improving guest comfort.We truly appreciate your stay and hope to welcome you back again soon.Sincerely,Management TeamSuper 8 by Wyndham Mars/Cranberry/Pittsburgh Area
4.0分
家庭亲子
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This hotel is appropriately priced. I wasn't looking for the highest end spot - I got 2 nights for $160 out the door, it's dirt cheap. Certainly not the spotless high-end hotel in town, but if your focus is value overall, it's kinda hard to beat.
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酒店回复: Thank you for taking the time to share your feedback.We appreciate your honest perspective and are glad you found our hotel to be a good value for the price and location. Our goal is to provide a comfortable, affordable stay for travelers who prioritize convenience and value, and we’re pleased to hear that this met your expectations.Your comments are appreciated and help us continue improving. We hope to have the opportunity to welcome you back in the future.Sincerely,Management TeamSuper 8 by Wyndham Mars/Cranberry/Pittsburgh Area
5.0分
商务出差
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We were most surpised there was no deposit. I was there for a training conference so i dont know if that mattered. But overall, A+. Very friendly staff, rooms are clean, the bed is oh so comfortable and we will be staying again next month. Thank you Super 8!
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酒店回复: Thank you for taking the time to share such a wonderful review.We’re delighted to hear that you enjoyed your stay and found our staff friendly, the rooms clean, and the bed comfortable. It’s especially rewarding to know you felt confident enough to plan another visit with us—your kind words truly motivate our entire team.We appreciate your support and look forward to welcoming you back again soon.Sincerely,Management TeamSuper 8 by Wyndham Mars/Cranberry/Pittsburgh Area
5.0分
其他
Great service. See my last review, i already stayed again and am going to do so again next month. Great!
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酒店回复: Thank you so much for your wonderful review and continued support.We truly appreciate your kind words and are especially grateful that you chose to stay with us again and plan to return. Knowing that our service made a positive impression means a great deal to our entire team.We look forward to welcoming you back on your next visit and providing another great stay.Sincerely,Management TeamSuper 8 by Wyndham Mars/Cranberry/Pittsburgh Area
3.0分
其他
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Checked in late, gentleman at front desk was friendly. Went to my room and I was surprised to see the bed was like 80% made and the skirt was on the chair in the corner. I had to look around to make sure it wasn't someone else's room... No problem, things happen. Notified front desk and was immediately assigned another room. Had a good nights sleep and a nice shower.
When I was getting ready to leave, the elevator was broken or in an error state, not a huge issue but i was on the third floor and it could be for some. Tried to grab some breakfast and OJ was empty, coffee machine was broken. Basically fruit loops, a self cook waffle, and basic fruit were all the options.
Overall, place smelled "different", strange vibe, but pretty cheap and it worked.
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酒店回复: We’re glad our front desk team was able to assist you promptly with a room change and that you ultimately had a comfortable night’s sleep and shower. We sincerely apologize for the initial room readiness issue, the elevator inconvenience, and the breakfast items that were unavailable during your visit. This is not the experience we aim to provide, and your comments have been shared with our housekeeping, maintenance, and breakfast teams for immediate attention.We appreciate your honest feedback, as it helps us improve. Thank you for choosing to stay with us, and we hope to have the opportunity to provide a smoother and more comfortable experience in the future.Sincerely,Management TeamSuper 8 by Wyndham Mars/Cranberry/Pittsburgh Area
2.0分
其他
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I don’t expect luxurious accommodations at a budget hotel, but I do expect the room to be clean and quiet. Unfortunately, this hotel smelled like stale smoke and the carpet was very worn and dirty. During my stay, there was an incredibly loud party with music and constant yelling until almost 3AM. At one point, someone was pounding on doors and even tried to open my door. It did not feel safe and it certainly was not restful.
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酒店回复: Thank you for taking the time to share your experience. We are truly sorry to hear that your stay did not meet your expectations, especially regarding cleanliness, noise, and your sense of safety. That is never the experience we want any guest to have.We understand how important a clean, quiet, and restful environment is, and we sincerely regret the disturbance you encountered during the night. Your feedback has been shared with our management and housekeeping teams so we can address these concerns more carefully and reinforce our quiet-hours and security procedures.We appreciate your honest feedback, as it helps us identify areas where we must do better. While we regret that we did not provide the stay you deserved, we thank you for bringing this to our attention.Sincerely,Management TeamSuper 8 by Wyndham Mars/Cranberry/Pittsburgh Area
还好吧。自驾歇脚的地方。
不含早餐（虽然包含在内），电梯也坏了。我们的第一个房间锁不上，换完房间后也没有冰箱。两个房间的床单都有污渍，房间里还有异味。
Good hotel
入住迅速，環境安全，價格優惠
Eh, passable for a roof over your head. Mattresses were ok, pillows ******, sheets had stains. Blanket was pretty thin, and upon request for an additional blanket was denied- told none are available. Same with towels- told none are available. Room was never made up or anything; only 3 towels replaced per day. Paint was bubbling off walls and stained (looked like water leaks). Coat hook and soap dispenser were pulling out of the wall hanging halfway. Gross swamp thing sized hair monster visible in the shower drain. Didn’t spend any time there besides sleeping- selected solely because of price and location. Will probably spend a few extra bucks next time in Cranberry to stay somewhere cleaner to keep family happier.
The room was clean. The staff was courteous. The only thing is that you need a rod across the clothing area to hang more clothes.
This hotel is appropriately priced. I wasn't looking for the highest end spot - I got 2 nights for $160 out the door, it's dirt cheap. Certainly not the spotless high-end hotel in town, but if your focus is value overall, it's kinda hard to beat.
We were most surpised there was no deposit. I was there for a training conference so i dont know if that mattered. But overall, A+. Very friendly staff, rooms are clean, the bed is oh so comfortable and we will be staying again next month. Thank you Super 8!
Great service. See my last review, i already stayed again and am going to do so again next month. Great!
Checked in late, gentleman at front desk was friendly. Went to my room and I was surprised to see the bed was like 80% made and the skirt was on the chair in the corner. I had to look around to make sure it wasn't someone else's room... No problem, things happen. Notified front desk and was immediately assigned another room. Had a good nights sleep and a nice shower.
When I was getting ready to leave, the elevator was broken or in an error state, not a huge issue but i was on the third floor and it could be for some. Tried to grab some breakfast and OJ was empty, coffee machine was broken. Basically fruit loops, a self cook waffle, and basic fruit were all the options.
Overall, place smelled "different", strange vibe, but pretty cheap and it worked.
I don’t expect luxurious accommodations at a budget hotel, but I do expect the room to be clean and quiet. Unfortunately, this hotel smelled like stale smoke and the carpet was very worn and dirty. During my stay, there was an incredibly loud party with music and constant yelling until almost 3AM. At one point, someone was pounding on doors and even tried to open my door. It did not feel safe and it certainly was not restful.