酒店回复: Dear Guest, It was a pleasure to welcome you to The Grand Palladium Sicilia Resort & Spa for your most recent stay.Thank you very much for your wonderful feedback. We are glad you've enjoyed your holiday here and all the services provided.We hope to have you back as our Guest soon.Kind regards,ChiaraCustomer Care
酒店回复: Dear Ms. Murillo,We are sincerely sorry to learn about the experience you encountered during your stay, and we truly appreciate the opportunity to address your concerns.Please be assured that this was an isolated incident and does not reflect the high standards of quality and service that we consistently strive to uphold at our resort. Cleanliness and guest comfort are of paramount importance to us, and we take all feedback with the utmost seriousness.We would like to reaffirm that our hotel adheres strictly to all hygiene and safety protocols. We work in close partnership with Rentokil, a leading pest control company, which conducts both preventive and corrective treatments twice a month to proactively manage and resolve any potential issues. Following your report, we have requested additional interventions and further reinforced our control and prevention measures to ensure that such occurrences do not recur.Please note that our Management has also provided a formal response to the inquiry submitted via *******.Once again, we extend our sincere apologies and thank you for bringing this matter to our attention.Warm regards,Chiara Customer Care
酒店回复: Dear Donatas,Thank you for sharing your experience at Grand Palladium Sicilia! We're delighted to hear that you enjoyed the rooms, food, and overall atmosphere. We're sorry to learn that the service in the lobby during the evening did not meet your expectations ,your feedback is very important, and we’ll work with our team to improve attentiveness and speed. Regarding the gym, we appreciate your suggestions and will consider adding adjustable benches and more strength equipment to better meet our guests' needs. We hope to welcome you back soon!Kind regards,Chiara Customer Care
酒店回复: Cher Laurence,Chers clients, Merci d’avoir pris le temps de partager votre expérience au Grand Palladium Sicilia Resort & Spa. Nous sommes ravis que vous ayez apprécié votre séjour, en particulier la gentillesse de notre personnel, la propreté de l’hébergement et la qualité du wifi.Nous prenons bonne note de vos remarques concernant l’insonorisation des chambres et le réapprovisionnement en eau. Nous sommes désolés pour ces désagréments et transmettons vos observations aux équipes concernées afin d’améliorer ces points.Votre satisfaction est notre priorité, et vos commentaires nous aident à progresser chaque jour. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour une expérience encore plus agréable.Cordialement,IreneGuest Service manager
酒店回复: Dear Cathrine,Thank you for sharing your experience at Grand Palladium Sicilia Resort & Spa.We’re happy to hear that you found our resort ideal for relaxation and holidays, and that you appreciated the support from our staff—special thanks to Catherina and Roberto, who are always pleased to offer personalized suggestions and attentive service to our guests. We're also glad the new room with a view of the pool and sunrise made your stay even more enjoyable.We’re sorry for the initial inconveniences and the situation you encountered upon arrival. We appreciate you giving us the opportunity to resolve it and improve your experience. We also take your feedback seriously regarding the restaurant service and the use of sunbeds by the pool—these are valuable insights that help us optimize our operations and ensure greater comfort for all our guests.We’re grateful for your detailed comments—both positive and constructive—as they help us grow. We hope to welcome you again in the future and offer you an even more pleasant and satisfying stay.Best regards,IreneGuest service manager
酒店回复: Dear Leslie,Thank you for taking the time to share your feedback about your recent stay at Grand Palladium Sicilia. We’re glad to hear that you enjoyed the beautiful views and our pool facilities.We’re sorry to learn that the dining experience did not meet your expectations. Your comments regarding the availability of our à la carte restaurants and the quality of the food have been noted and will be shared with our culinary team for review and improvement.We also understand your concerns about the location and the entertainment programming. Our resort is designed to be family-friendly, and we aim to offer a variety of activities for guests of all ages. However, we appreciate your feedback and will consider ways to better balance our offerings to suit a wider range of preferences.Thank you again for your valuable insights. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.Warm regards,ChiaraCustomer Care
好大的度假村，就在海边，晚上散步容易迷路。有运动设施。包三餐，自助，食材丰富，有不少蔬菜。可惜急于赶路，午餐没吃。
酒店设施不错，但整体清洁度有点差强人意。路灯昏暗，落叶很多。小木屋入口处不是很干净，不像客房非常整洁，但浴室有股难闻的气味。
位置很差，地方很散，组织也很混乱。付了那么多钱，连吃饭都找不到空位，不推荐。
餐厅选择很多，食物还可以，不过餐厅通常都挺忙的。
我们只住了一晚庆祝周年纪念日，订的是全包套餐。不幸的是，手环的芯片没有被编码，导致我们进不了房间，每次都得让工作人员陪同才能打开门。这体验真是糟透了。他们一整天都没能解决这个问题，我们只好早早回房间休息，免得深夜还要麻烦工作人员送我们回去。
泳池区的躺椅数量很少，根本不够住客使用。晚上的剧场表演也简直让人无语。收费这么高，服务却等于零！
照片无法准确显示房间大小，“豪华小屋”相对于所谓的“豪华”来说太小了。空调糟糕透了。一些工作人员态度恶劣，甚至有些不近人情。餐厅里还有蟑螂，而且他们对此漠不关心。我曾因为这个问题申请退款，但被度假村拒绝了。这家度假村简直就是“全包式”服务的糟糕典范，如果你之前住过全包式度假村，那么这家度假村绝对会让你眼花缭乱。
一切都很好——房间、食物等等。唯一的缺点是大堂的工作人员——晚上坐在外面，服务很慢，不注意，从你身边走过……健身房也有很多有氧运动器材，但没有长凳，有一些哑铃，但没有可调节的长凳，也没有杠铃凳
我们非常享受在 Grand Palladium 酒店的住宿体验。
工作人员非常友好，房间也很干净。
Wi-Fi 也很好。
两个小缺点：
- 房间隔音效果不太好；我们在房间里时能听到外面很多动静。
- 我们住了 10 天，只有一天没有主动要求就收到了补水。不过，酒店告诉我们每天都会补水。可惜的是，事实并非如此。
除此之外，我们真的很享受这里，而且有很多活动可供选择！
放松度假的绝佳去处
起初，我被安排到一间阳台上有老鼠屎的房间，床也很硬，这让我很不舒服。住了一晚后，我多次向前台咨询，最终得到了一间全新的、非常棒的房间，可以看到泳池区和美丽的日出。
Catherina 给了我很大的帮助，她推荐了我在住宿期间应该去的地方。
餐厅工作人员 Roberto 推荐了一些菜肴和好酒。
酒店环境优美。酒店位于偏远的乡村地区。步行到火车站大约 4 公里。附近没有商店，酒店内只有一家。
非常适合家庭和情侣入住。干净整洁。热情好客、乐于助人。到处都是友善的人。
自助餐厅的食物种类繁多。首先要办理入住手续，然后安排座位，最后点饮料，这些步骤有点繁琐。对于餐厅工作人员来说，这些步骤似乎没有必要，而且让人感到压力和困惑。他们应该专注于清理、摆放餐具和点餐。
在泳池边，人们很早就出门了，把毛巾都塞满了日光浴床。他们通常要到很晚才使用日光浴床，也就是在游览和午餐之后。在这里，务必按照海报上的说明撤回毛巾，并且不要在没有提交纸条的情况下提供新毛巾。我不知道其他泳池的情况如何，因为我去的时候只使用了标志性的泳池。泳池里有沙滩，但水里和出水口有很多石头。海边的日落很美。
酒店不错，但全包，食物也相当一般。他们有一家点菜餐厅，但总是客满。附近没什么餐厅，所以很难找到其他餐厅。
这家酒店也非常适合小孩子，每天晚上酒店都会在室外播放小黄人电影（没有观众），所以我们只能一遍又一遍地听同一部电影。
酒店和泳池的景色都很棒。