Our door would not like sometimes. Like you could walk right in without swiping the key. The bathroom door would not close. The door handle was busted.
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酒店回复: Hello Carla, Thank you for sharing your feedback. We appreciate your points regarding the doors in your room. We take the security and comfort of our guests seriously, and your comments will be forwarded to the management team for their consideration. We hope that despite these issues, you enjoyed other aspects of your stay and that you'll give us another chance in the future.
4.0分
其他
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Solo trip
Check in staff was awesome, very friendly and accommodating. comfortable bed and room was straightened up daily. Breakfast was OK, only warm food was your waffle. They did offer cold cereals, and muffins with fresh fruit.
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酒店回复: Hello Nancy,Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our check-in staff to be friendly and accommodating, and that you enjoyed the comfort of your bed and the daily room upkeep. Your comments about the breakfast options are appreciated, and we will take them into consideration for future improvements. We hope to have the opportunity to welcome you back again soon to provide an even better experience.
5.0分
其他
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The room was spacious and clean with a comfortable bed. It smelled a bit musty at first or as if a smoker had used ur but I'd air it and the air con unit being left on helped. Breakfast was adequate with oatmeal or waffles plus apples.
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酒店回复: Hello Lynn,Thank you for sharing your experience. We're glad to hear you found the room spacious and clean, and that the bed provided comfort during your stay. We appreciate your feedback about the room's initial odor and will take it into account for future enhancements. It's good to know you enjoyed the breakfast options available. Your insights are valuable in helping us maintain quality standards for all our guests.
1.0分
其他
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I didn't get to the hotel until 10:15 pm. The doors were locked and I rang the buzzer. After ringing the buzzer for about 4 minutes and no one came, I knocked on the door. A woman came to the door, asked if I wanted to check in. I said yes, she said that she didn't like me knocking on the door and wouldn't check me in. She said that she didn't have to and didn't want to check me in. I had to leave and find another hotel. Totally rude and unacceptable!
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酒店回复: Hello Denyce,We appreciate you taking the time to share your experience with us. It is concerning to hear about the challenges you faced during your late arrival. Our team is dedicated to providing a welcoming environment, and your feedback indicates an area where we need to improve. Your comments will be shared with management for further review. Thank you for bringing this to our attention, and we hope your next stay at any hotel will be much more enjoyable.
1.0分
其他
We walked in and saw three roaches. Every inch of the walls was covered in gunk. The bed was covered in stains. We did not stay
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酒店回复: Hello Marissa,Thank you for your feedback. We take cleanliness very seriously, and your concerns will be reviewed with our housekeeping team to ensure that our standards are upheld. We appreciate you bringing this to our attention, as it helps us maintain a better environment for our future guests. Your experience is important to us, and we hope you will consider staying with us again in the future.
5.0分
其他
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Check in was fast, friendly, and efficient. Parking spots are wide enough exterior entrances, but the area is safe. Close to main roads however, the room was quiet. Room was clean housekeeping even came in first morning, replaced towels, and pulled trash! Only opportunity for improvement was breakfast. muffins, cold cereal, instant oatmeal, and yogurt. Only hot option was waffles.
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酒店回复: Hello Carol, Thank you for sharing your experience. We’re glad to hear you found our check-in process friendly and efficient, and that you enjoyed the cleanliness of your room. We appreciate your feedback regarding breakfast options, as it helps us understand our guests' needs better. Your insights will be taken into consideration as we strive to enhance our offerings in the future. We hope to welcome you back soon to experience any updates made!
5.0分
其他
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The only problem I had was the shower I couldn't never get it to work and that is the second time that I have had that room and I would like for them to mop the floors so that when you're walking barefoot you won't get your feet dirty
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酒店回复: Hello Yvette,Thank you for sharing your feedback regarding your recent stay. We appreciate your input about the shower and cleanliness, as it helps us improve our services. Your insights will be shared with our management team for consideration in future updates. We hope to have the opportunity to welcome you back for an even better experience next time.
1.0分
其他
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Disgusting
I cam from New York City to visti to some family, and my room had roaches. Yes, that's right...roaches! Plus the bathroom door would not close. I think the door handle was broken In all of my travels, I never seen or been in a hotel or motel room that had roaches. I checked out early and did not want to stay and haggle about a partial refund, because I was just want leave that badly. I will never stay here again.
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酒店回复: Hello Fahiym,Thank you for sharing your experience. We take cleanliness and maintenance very seriously, and it's disappointing to hear your stay did not meet your expectations. Your feedback regarding the issues you encountered will be forwarded to the management team for review. We appreciate your input as we strive to improve our services for future guests.
3.0分
家庭亲子
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Rooms need to be more throughly cleaned after each check out. Clean towels and wash cloths replaced daily. My shower had someone else’s hair in it around the shampoo and conditioner bottle.
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酒店回复: Hello ashley,Thank you for your feedback regarding the cleanliness of your room. We take cleanliness very seriously and your comments are essential for our improvements. We appreciate your observations about towel replacement and housekeeping standards. Your input helps us to enhance our services and ensure a better experience for future guests. Should you wish to share more details, please feel free to contact our management team directly.
设施非常干净，床很舒服，睡得很好，服务也很棒。
Our door would not like sometimes. Like you could walk right in without swiping the key. The bathroom door would not close. The door handle was busted.
Solo trip
Check in staff was awesome, very friendly and accommodating. comfortable bed and room was straightened up daily. Breakfast was OK, only warm food was your waffle. They did offer cold cereals, and muffins with fresh fruit.
The room was spacious and clean with a comfortable bed. It smelled a bit musty at first or as if a smoker had used ur but I'd air it and the air con unit being left on helped. Breakfast was adequate with oatmeal or waffles plus apples.
I didn't get to the hotel until 10:15 pm. The doors were locked and I rang the buzzer. After ringing the buzzer for about 4 minutes and no one came, I knocked on the door. A woman came to the door, asked if I wanted to check in. I said yes, she said that she didn't like me knocking on the door and wouldn't check me in. She said that she didn't have to and didn't want to check me in. I had to leave and find another hotel. Totally rude and unacceptable!
We walked in and saw three roaches. Every inch of the walls was covered in gunk. The bed was covered in stains. We did not stay
Check in was fast, friendly, and efficient. Parking spots are wide enough exterior entrances, but the area is safe. Close to main roads however, the room was quiet. Room was clean housekeeping even came in first morning, replaced towels, and pulled trash! Only opportunity for improvement was breakfast. muffins, cold cereal, instant oatmeal, and yogurt. Only hot option was waffles.
The only problem I had was the shower I couldn't never get it to work and that is the second time that I have had that room and I would like for them to mop the floors so that when you're walking barefoot you won't get your feet dirty
Disgusting
I cam from New York City to visti to some family, and my room had roaches. Yes, that's right...roaches! Plus the bathroom door would not close. I think the door handle was broken In all of my travels, I never seen or been in a hotel or motel room that had roaches. I checked out early and did not want to stay and haggle about a partial refund, because I was just want leave that badly. I will never stay here again.
Rooms need to be more throughly cleaned after each check out. Clean towels and wash cloths replaced daily. My shower had someone else’s hair in it around the shampoo and conditioner bottle.