Disgusting hotel all around. Broken tile in the bathroom. Holes in the bedspread. Broken sharp objects in the bathtub. No smoke detector. Nothing is clean. No amount of remodeling will help this place. Bulldoze it down and start over.
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酒店回复: Hello Heidi,Thank you for your feedback regarding your recent stay. We take all comments seriously and strive to improve the guest experience at our hotel. Your concerns about cleanliness and maintenance have been noted and will be addressed with our team to ensure we are providing a safe and comfortable environment. We appreciate you sharing your thoughts and hope you consider giving us another opportunity in the future to showcase any improvements made.
4.0分
其他
Nothing terrible but nothing memorable either. It's right beside Denny's and Braums is the best thing about it.
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酒店回复: Hello Haley,Thank you for sharing your thoughts about your recent stay. We appreciate your feedback, as it helps us identify areas for improvement. We're glad to hear you enjoyed the nearby dining options. We strive to create a memorable experience for all our guests and will take your comments into consideration as we continue to enhance our services.
2.0分
其他
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The staff were all helpful. The rooms were sleepable but didn't feel safe! Door frames had big gaps, 3 doors in room... 1 inside, 1 adjoining room, and 1 outside access. Just didnt feel secure or safe. We bought doorstops but those didn't help. I saw 2 tiny roaches in the shower, where you see 1 there has to be many more.
Breakfast in lobby was ok, coffee was too strong but prepackage muffins were good. My cousin had waffles and she seemed happy with them! It was just ok, would not recommend to friends and family. Needs updating really bad!
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酒店回复: Hello Anita,Thank you for taking the time to share your feedback regarding your recent stay. We're pleased to hear that our staff was helpful and that you enjoyed some of the breakfast options. We appreciate your comments about the room's security and cleanliness, as well as your suggestions for improvement. Your input is invaluable as we evaluate our property for future enhancements. We hope you will consider giving us another chance to provide a more comfortable experience in the future.
1.0分
家庭亲子
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Hallway smelled like a smoky bar, room was a non smoking room but had cigarette burns in the carpet and bedding. Felt like i needed a tetanus shot when i left. Staff was super friendly and accommodated my refund.
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酒店回复: Hello Adam,Thank you for sharing your feedback. We appreciate your kind words about our staff. Your comments regarding the room conditions and hallway odor are noted, and we will ensure they are addressed with the appropriate team to enhance our guests’ experiences in the future. We hope you’ll consider giving us another chance to provide you with a more pleasant stay next time.
3.0分
情侣出游
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Staff was nice parking was great combination hotel needs to be upgraded, remodeled and new bath towels and wash cause all we got were spot ones. They look like they need to be cleaned again.
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酒店回复: Hello david,Thank you for sharing your feedback. We’re glad to hear you appreciated the staff and parking facilities. Your comments regarding the need for upgrades and the condition of the towels will be passed along to management for their review. We value your insights as they help us strive for continuous improvement in our services and accommodations. Safe travels in your future journeys.
1.0分
其他
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The staff was perfectly fine. Quick and professional. But the place seemed run down. It was unclean in the halls, stairwells, rooms, and lobby. And there was a strong musty smokey smell throughout the building which hit you like a wall when you entered the rooms. I truly cannot place the scent . Formaldehyde and unclean *********** is the best I can describe to conjure the image.
We did not end up staying.
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酒店回复: Hello William,Thank you for sharing your feedback regarding your recent experience. We appreciate your compliments about our staff's professionalism, and we take your comments seriously. Cleanliness and comfort are priorities for us, and we will ensure that your observations regarding the condition and odor in the facility are addressed. Your input is valuable as we continuously strive to improve our guests' experiences. We hope to have the opportunity to welcome you back in the future under better circumstances.
1.0分
情侣出游
The facility is not kept up with cleaning the area the bed was super uncomfortable very noisy with other guests outside your room.
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酒店回复: Hello Dakota,Thank you for sharing your feedback. We understand that comfort and a peaceful environment are essential for a great stay. Your comments regarding cleanliness and noise levels will be forwarded to our management team for further evaluation. We strive to provide a positive experience for all our guests and appreciate your insights as they help us improve for the future.
3.0分
家庭亲子
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Breakfast was very lean. Only yougurt, prepackaged off bran muffins, whole milk with cereal.
There was no coffee available other than breakfast.
Extra cots and linens were left at the end of the hall.
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酒店回复: Hello Diane,Thank you for sharing your feedback regarding the breakfast options and the linens situation. We appreciate your comments as they help us understand our guests' experiences better. Our team is always looking for ways to improve, and your observations will be considered as we evaluate our offerings and services. We value your input and strive to enhance the overall experience for our future guests.
3.0分
其他
It was supose to be a king size bed , it was small like a college dorm
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酒店回复: Hello Randy,Thank you for sharing your feedback regarding your recent stay. We regret to hear that the bed size did not meet your expectations. Our team strives to provide accurate room descriptions, and we appreciate your insight on this matter. Your comments will be shared with management for review as we aim to enhance our guests' experiences. Thank you for taking the time to inform us about your stay.
大家能不住这家就不住这家，真的崩溃，我一度以为我是在印度
Disgusting hotel all around. Broken tile in the bathroom. Holes in the bedspread. Broken sharp objects in the bathtub. No smoke detector. Nothing is clean. No amount of remodeling will help this place. Bulldoze it down and start over.
Nothing terrible but nothing memorable either. It's right beside Denny's and Braums is the best thing about it.
The staff were all helpful. The rooms were sleepable but didn't feel safe! Door frames had big gaps, 3 doors in room... 1 inside, 1 adjoining room, and 1 outside access. Just didnt feel secure or safe. We bought doorstops but those didn't help. I saw 2 tiny roaches in the shower, where you see 1 there has to be many more.
Breakfast in lobby was ok, coffee was too strong but prepackage muffins were good. My cousin had waffles and she seemed happy with them! It was just ok, would not recommend to friends and family. Needs updating really bad!
Hallway smelled like a smoky bar, room was a non smoking room but had cigarette burns in the carpet and bedding. Felt like i needed a tetanus shot when i left. Staff was super friendly and accommodated my refund.
Staff was nice parking was great combination hotel needs to be upgraded, remodeled and new bath towels and wash cause all we got were spot ones. They look like they need to be cleaned again.
The staff was perfectly fine. Quick and professional. But the place seemed run down. It was unclean in the halls, stairwells, rooms, and lobby. And there was a strong musty smokey smell throughout the building which hit you like a wall when you entered the rooms. I truly cannot place the scent . Formaldehyde and unclean *********** is the best I can describe to conjure the image.
We did not end up staying.
The facility is not kept up with cleaning the area the bed was super uncomfortable very noisy with other guests outside your room.
Breakfast was very lean. Only yougurt, prepackaged off bran muffins, whole milk with cereal.
There was no coffee available other than breakfast.
Extra cots and linens were left at the end of the hall.
It was supose to be a king size bed , it was small like a college dorm