酒店回复: Hello Kenneth,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the deposit process and the condition of the facilities, as they help us understand areas that need attention. Your experience with the cleanliness and amenities is important to us, and we will ensure your insights are shared with the appropriate teams. We value your input and encourage you to reach out to management directly regarding your concerns for further assistance in this matter.
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Hello Perry, Thank you for your feedback. We appreciate you taking the time to share your experience and will ensure your comments are reviewed by the appropriate management team. Your input is valuable to us as we continuously strive to improve our services for future guests. We hope you consider staying with us again, as we are committed to providing a better experience in the future.
4.0分
商务出差
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Staff were accommodating and showed me the room prior to check in. They also answered all questions about fumigation policies, and provided a luggage rack when asked. Room was quite clean as the floor was laminate. Area around the toilet (floor and walls) showed biological material when under black light. Lots of parking and quiet location.
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酒店回复: Hello Judy,Thank you for sharing your feedback. We're glad to hear that our staff provided you with exceptional service and that you found the room clean and the location peaceful. We value guest input regarding room conditions and will ensure that your comments are shared with the appropriate team. We appreciate you taking the time to let us know about your experience. We hope to have the opportunity to welcome you again in the future for an even better stay.
4.0分
其他
No breakfast, parking area dirty, check in was not smooth, whim ever checked us in made it feel like he was doing us a favor after we drove 12 hours.
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酒店回复: Hello Randy,Thank you for sharing your feedback. We appreciate your comments regarding the check-in experience, as we strive to provide a welcoming atmosphere for all our guests. Your remarks about the parking area and breakfast are valuable for our ongoing efforts to enhance our services. We hope you enjoyed your stay in other areas, and we wish you safe travels on your future journeys.
1.0分
家庭亲子
Unfortunately I didn't really like anything about it after my daughter and I were turned away because she wasn't 21
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酒店回复: Hello Matt,It’s unfortunate to hear that your experience did not meet your expectations. We have age restrictions in place for certain areas of the hotel to ensure the safety and comfort of all guests. Feedback like yours is important, and we appreciate you taking the time to share your thoughts. We hope you and your daughter will consider staying with us again in the future.
3.0分
情侣出游
Tried to call to let them know we were going to be late checking in, but every time I tried (10+ times over an hour) the line was busy.
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酒店回复: Hello Timothy,We appreciate your feedback regarding the difficulty you encountered while trying to reach us. Communication is important, and we're sorry for the inconvenience you faced with our phone lines. Your comments will be taken into account for improving our services in the future. Thank you for sharing your experience with us, as we're committed to enhancing our guests' stays.
1.0分
情侣出游
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They made me put a 100 deposit in a room that smelled so bad I had to buy carpet spray and use some of my perfume, then had the audacity to come check that room .. I was so scared to walk outside I wish they just give me my money back what a waste
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酒店回复: Hello Love,Thank you for sharing your experience. We strive to provide a comfortable environment for our guests, and we appreciate your feedback regarding the issues you encountered. It’s essential for us to ensure that all aspects of a stay meet our standards, and your comments will be noted for future improvements. For any concerns regarding your deposit or further assistance, please feel free to reach out to our management team directly. We hope to have the opportunity to better serve you in the future.
5.0分
其他
Everything that a petson would need was provided in the room. Comparable to a room costing much more. Also very clean.
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酒店回复: Hello Mark,Thank you for your positive feedback regarding the amenities and cleanliness of your room. It's great to hear that you found our accommodations to be a good value. We strive to provide a comfortable experience for all our guests. We appreciate you taking the time to share your thoughts, and we hope to welcome you back for another enjoyable stay in the future.
3.0分
情侣出游
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It was very outdated and grungy feeling. Dirty microwave, hair and dust on the floor trim, very worn towels and sticky carpet. One desk guy was none too welcoming, the other was very friendly. It was inexpensive in comparison to other hotels in the area but as they say, “you get what you pay for “!
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酒店回复: Hello Barbara,Thank you for sharing your feedback about your recent stay. We appreciate your comments regarding the hotel's condition and the service you experienced. Our team continuously evaluates guest feedback to enhance our offerings. We encourage you to reach out to management directly to discuss your specific concerns in more detail. Your insights are valuable in helping us improve the overall guest experience.
5.0分
家庭亲子
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The room had a surprising amount of open floor space, which our family greatly appreciated after a long day in our vehicle. A goodly number of power outlets, easy to access. No breakfast, but we'd brought picnic fixings with us and were flexible. The night clerk was quick and professional. Not chatty, but not unfriendly. Ditto when he also checked us out in the morning. Some guests were noisy around midnight (Sat. night / Sun. morning), and we heard some firecrackers go off in the parking lot, but that was the only disturbance and quickly ended. (I did not feel unsafe.)
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酒店回复: Hello Rebecca,Thank you for taking the time to share your feedback. We're glad to hear that you appreciated the spaciousness of your room and the convenience of the power outlets. It's great that your picnic fit well with your stay, and we're pleased our night clerk met your expectations. We acknowledge that noise can sometimes be an issue during busy weekends, and appreciate your understanding. We hope to welcome you back for another stay in the future, where we can provide you with an even better experience.
再也不来了！可能再也不来了！精选品牌
他们收取100美元的“必需品”押金，但实际上他们根本没有“必需品”。然后，当我准备退房拿回100美元时，他们却不在“办公室”。地毯从1986年起就没用吸尘器打扫过。15英寸的马桶？这还是内战前建的吗？睡眠还可以，音乐也还行，但总的来说，对于任何期待住得舒适的人来说，这个地方不值得考虑。
好的
Staff were accommodating and showed me the room prior to check in. They also answered all questions about fumigation policies, and provided a luggage rack when asked. Room was quite clean as the floor was laminate. Area around the toilet (floor and walls) showed biological material when under black light. Lots of parking and quiet location.
No breakfast, parking area dirty, check in was not smooth, whim ever checked us in made it feel like he was doing us a favor after we drove 12 hours.
Unfortunately I didn't really like anything about it after my daughter and I were turned away because she wasn't 21
Tried to call to let them know we were going to be late checking in, but every time I tried (10+ times over an hour) the line was busy.
They made me put a 100 deposit in a room that smelled so bad I had to buy carpet spray and use some of my perfume, then had the audacity to come check that room .. I was so scared to walk outside I wish they just give me my money back what a waste
Everything that a petson would need was provided in the room. Comparable to a room costing much more. Also very clean.
It was very outdated and grungy feeling. Dirty microwave, hair and dust on the floor trim, very worn towels and sticky carpet. One desk guy was none too welcoming, the other was very friendly. It was inexpensive in comparison to other hotels in the area but as they say, “you get what you pay for “!
The room had a surprising amount of open floor space, which our family greatly appreciated after a long day in our vehicle. A goodly number of power outlets, easy to access. No breakfast, but we'd brought picnic fixings with us and were flexible. The night clerk was quick and professional. Not chatty, but not unfriendly. Ditto when he also checked us out in the morning. Some guests were noisy around midnight (Sat. night / Sun. morning), and we heard some firecrackers go off in the parking lot, but that was the only disturbance and quickly ended. (I did not feel unsafe.)