Food was left in our refrigerator from prior guests, rooms had an old musty smell, rooms are very dark & not well lit. Air conditioning worked but was sooo loud every time it would start up
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酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues you encountered during your stay. This is not the standard we strive to uphold, and I sincerely apologize for the inconvenience caused.Please know that we've addressed the matter of leftover items in the refrigerator with our housekeeping team to ensure this does not happen again. We’re also actively working on improving the lighting in our rooms and investigating the source of the musty odor you've mentioned. In addition, we’ll have our maintenance team look into the air conditioning units to ensure they operate more quietly and comfortably.Your comments are incredibly valuable as they help us improve, and we truly hope to have the opportunity to welcome you back for a better experience in the future.
4.0分
家庭亲子
They need repair the road to the property. Too much giant pot holes in the road . If you are not careful , it could cost you a lot for a car repair .
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酒店回复: Thank you for taking the time to give us your feedback. We are pleased you enjoyed your stay with us and hope to see you again in the future.
4.0分
其他
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Clean, comfortable stay. Great breakfast!
The staff was helpful, friendly the room was clean and comfortable the breakfast was very good. Check in and check out was easy. Only one issue we came across was trying to watch TV the numbers were not the channels so we couldn’t find what we were trying to watch. We were unfamiliar with the area, not a lot of places to dine and the street into town was closed due to a carnival. But it was as closer to our destination (Attica Raceway) than most and the price was very reasonable. All in All it was a good stay. Thank You!
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酒店回复: Thank you for taking the time to give us your feedback. We are pleased you enjoyed your stay with us and hope to see you again in the future.
5.0分
商务出差
Nice place
Clean room allowed me check in before the 3pm time. checked out at at 5am and was out in 5 minutes.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
3.0分
朋友出游
A lot smaller of a hotel than expected. No elevator, no vent in the bathroom, microwave didnt work in the room.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. I do apologize for any inconvenience you may have experienced during your stay with us. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience, and we hope to have another chance to meet your expectations.
1.0分
其他
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Horrible experience, dirty and rude.
There was a litany of issues. First, the property charges an "early check-in fee" if you want to check in anytime before 3pm. (Not Disclosed)
After checking into the room, the comfortor had stains on it, towels were different shades of dingy brown, the toilet paper holder was falling out of the wall, the curtain was broken to the room and wouldn't close all the way, the carpet turned the bottom of your feet black, and the TV only had 14 channels on it.
General Manager Kayla Schultz did not make any concessions or corrections to the situations and was not understanding at all with the issues and concerns.
When I first tried to check in at 1:30 PM, there was not one at the front desk and I walked around for 15 minutes and couldn't find anyone that worked there. There were only 2 cars in the otherwise empty parking lot. I left to get gas and food then came back around 2PM befeore anyone was there. I wanted to cancel the whole booking due to circumstances and conditions and the manager refused to allow the cancellation without charging the night. I was forced to subject my teenage daughter to these substandard conditions as I could not afford to pay for another night without getting fees waived for this one.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Bucyrus North.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.
5.0分
家庭亲子
During this trip best place I stayed in.
Beds were great, was clean and quiet. A lil out of the way.
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酒店回复: Jocelyn,Thank you for taking the time to give us your feedback. Our guest satisfaction is our number one priority. We are very pleased to hear you enjoyed your stay with us and hope to see you again.Thank You - GM
5.0分
其他
Clean Room. Did not smell like cigarette smoke as most do. Very friendly and accommodating staff. Hotel looked overall newly updated.
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酒店回复: Bob,Thank you for taking the time to give us your feedback. Our guest satisfaction is our number one priority. We are very pleased to hear you enjoyed your stay with us and hope to see you again. Thank you - GM
2.0分
其他
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try harder to sanitize or clean.
hotel was pretty decent but for someone who travels a lot, i could tell that the room that theyve gave it to us was not sanitized the side tables, desk and even the sheets smells not so good, then for breakfast, our 2nd day in the hotel i find it the food was served the same day was used again the next day.
3.0分
其他
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The beds and pillows was uncomfortable and the fridge didn’t work that well and this have been the last 3 or 4 times I have stayed there. And the hot water was barely hot so it made it difficult to shower
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酒店回复: Thank you for taking the time to give us your feedback. I do apologize for not meeting your expectations. I will use the information provided to make improvements where needed.
Food was left in our refrigerator from prior guests, rooms had an old musty smell, rooms are very dark & not well lit. Air conditioning worked but was sooo loud every time it would start up
They need repair the road to the property. Too much giant pot holes in the road . If you are not careful , it could cost you a lot for a car repair .
Clean, comfortable stay. Great breakfast!
The staff was helpful, friendly the room was clean and comfortable the breakfast was very good. Check in and check out was easy. Only one issue we came across was trying to watch TV the numbers were not the channels so we couldn’t find what we were trying to watch. We were unfamiliar with the area, not a lot of places to dine and the street into town was closed due to a carnival. But it was as closer to our destination (Attica Raceway) than most and the price was very reasonable. All in All it was a good stay. Thank You!
Nice place
Clean room allowed me check in before the 3pm time. checked out at at 5am and was out in 5 minutes.
A lot smaller of a hotel than expected. No elevator, no vent in the bathroom, microwave didnt work in the room.
Horrible experience, dirty and rude.
There was a litany of issues. First, the property charges an "early check-in fee" if you want to check in anytime before 3pm. (Not Disclosed)
After checking into the room, the comfortor had stains on it, towels were different shades of dingy brown, the toilet paper holder was falling out of the wall, the curtain was broken to the room and wouldn't close all the way, the carpet turned the bottom of your feet black, and the TV only had 14 channels on it.
General Manager Kayla Schultz did not make any concessions or corrections to the situations and was not understanding at all with the issues and concerns.
When I first tried to check in at 1:30 PM, there was not one at the front desk and I walked around for 15 minutes and couldn't find anyone that worked there. There were only 2 cars in the otherwise empty parking lot. I left to get gas and food then came back around 2PM befeore anyone was there. I wanted to cancel the whole booking due to circumstances and conditions and the manager refused to allow the cancellation without charging the night. I was forced to subject my teenage daughter to these substandard conditions as I could not afford to pay for another night without getting fees waived for this one.
During this trip best place I stayed in.
Beds were great, was clean and quiet. A lil out of the way.
Clean Room. Did not smell like cigarette smoke as most do. Very friendly and accommodating staff. Hotel looked overall newly updated.
try harder to sanitize or clean.
hotel was pretty decent but for someone who travels a lot, i could tell that the room that theyve gave it to us was not sanitized the side tables, desk and even the sheets smells not so good, then for breakfast, our 2nd day in the hotel i find it the food was served the same day was used again the next day.
The beds and pillows was uncomfortable and the fridge didn’t work that well and this have been the last 3 or 4 times I have stayed there. And the hot water was barely hot so it made it difficult to shower