I received a call at around 730pm, asking if I was going to check in that night. Once we get there the lady locked the door, said they close the front desk at 10pm. We asked the lady what would happen if someone showed up after 10pm, she said they would have to wait at least 30 minutes before I can come to the desk, I live here so I’m on call.
The tub in the room was dirty, the bathroom had mold in the ceiling, cabinet door was hanging by a screw,the room has seen better days.
Not the best place to stay at all.
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酒店回复: Dear Ingrid, Thank you for taking the time to share your feedback. We’re truly sorry to learn about the inconveniences you experienced during your visit and regret that your stay did not meet expectations. Your observations have been shared with the relevant departments to ensure these matters are appropriately reviewed and addressed. We appreciate your comments as they help us identify areas for improvement, and we hope to have the opportunity to offer you a more seamless experience in the future.Sincerely,Hotel Management
1.0分
其他
Old property, bed bugs on my bed, the room smells very bad like carpets are dipped into urine.
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酒店回复: Dear Anush, Thank you for sharing your concerns with us. We are sorry to hear about your impression of the accommodations and regret that you left feeling dissatisfied. Please know that following your comments, the room was carefully inspected, and no signs of pest activity were found. We do not take such concerns lightly, and your feedback has been shared with our team for further review to ensure that all areas of the property remain well-maintained and comfortable for our guests. We appreciate you bringing this to our attention and hope you will reconsider giving us another opportunity in the future.Sincerely,Hotel Management
1.0分
其他
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The toilet was stopped up and the front desk had the nerve to give me a plunger. That did absolutely nothing. Then had the nerve to say that I couldn't get a refund because I was there for 2 hours. Idc how long i was there if i can't use the bathroom and there isn't any more rooms. I want my money back. Luckily I found 1 3 miles away. Never again.
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酒店回复: Dear Carol, This is not the kind of experience we ever want with our guests. Upon investigation into the incident, it was found that our staff did everything right to support you as per the policy and standard. It was unfortunate that your unauthorized guests were abusive towards the staff. Safety and security of our guests and staff are of the utmost importance, and we wish all the best for your future travels.Sincerely,Hotel Management
1.0分
其他
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Checked in was given a room with a leak in the ceiling, and a puddle in the room, then they moved me to another room. Which smelled like sewage,
And the toilet has caked on feces in the toilet, finally I was given a working room, and I have the picture to prove it
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酒店回复: Dear Aye,Thank you for your recent stay and your feedback. We are sorry to hear that we did not deliver the fresh and clean room for which we are known during your stay. We are very passionate about providing our guests with clean accommodations; therefore, we genuinely regret not meeting these expectations. We have shared your comments appropriately, and we hope you give us another chance when you return to our area. We would appreciate the opportunity to provide you with the flawless stay you deserve!Sincerely,Hotel Management
1.0分
其他
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RUN FAR AWAY!!!!
Walked in and said I had an online reservation. Workers first words to me were “Why are you here?” With a dirty look on his face instead of nicely saying something like “what brings you to Jacksonville”. I travel with two emotional support dogs after loosing two children. I have all the documents with doctor letters. He wouldn’t even look at it and said they weren’t support animals and charged the pet fee. Room was disgusting with lots of damage. Area felt unsafe. Called the main number to report problems. Was offered an apology but nothing else. Was kindly told support animals were not free. Perfectly fine with that. I realize they aren’t the same as a service animal. If the front desk employee had handled it that way I would’ve been just fine,but instead I was treated like dirt and like I was a liar who was trying to work the system. He made me feel horrible.
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酒店回复: Dear Jaime, It is disappointing to read your comments. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address this as we are committed to providing every guest a wonderful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
3.0分
商务出差
Ok for on overnight stay you got what you paid for just basic for a no frills stay
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酒店回复: Dear Tammy, Thank you for sharing your experience with us. We’re glad to know your stay provided the essentials for a quick stopover, though we understand it may have felt a bit limited. We truly value your input, as it helps us find opportunities to enhance the comfort and convenience we provide. We hope to welcome you back for an even more enjoyable visit.Sincerely,Hotel Management
1.0分
家庭亲子
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Our first impression was pleasant as the female hotel staff member was very professional and accommodating. However, the experience took a nose dive after that. The outside elevator made a terrifying noise every time it moved. We were always scared to use it and we had to since we were "older" and couldn't carry bags to a second floor room. The beds were clean and comfortable but the kitchen was a wreck! There was massive evidence of water damage, a white piece of particle board covered where a cabinet door was supposed to be. There was NO Coffee maker, no trash can in the bathroom, and no ice. We asked the front desk for some plastic cutlery and were advised by a rude man at the front desk that we could walk to the nearest gas station to get some. Eight minutes before our checkout, we were rudely bullied by that same male employee that we needed to vacate. I do not recommend this place to anyone!
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酒店回复: Dear Gina,Thank you for taking the time to share your feedback. We are genuinely sorry for the inconveniences you experienced during your stay, from maintenance concerns to limited availability of amenities. We understand how these issues impacted your comfort and appreciate your patience in handling them. Your comments have been shared with our team as we work to improve the overall guest experience. We’re glad you found value in certain features of the room and hope you’ll consider giving us another opportunity to provide a more seamless and enjoyable stay in the future.Sincerely,Hotel Management
2.0分
其他
The room had a loud smell, the carpet was dirty, the microwave didn’t work
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酒店回复: Dear Annie, Thank you for taking the time to share your feedback with us. We sincerely apologize that your stay did not meet expectations, particularly regarding the condition of the room and the maintenance issue with the microwave. Maintaining clean and functional accommodations is very important to us, and your comments have been shared with our team for immediate attention and improvement. We hope you will consider giving us another opportunity to provide a more comfortable and enjoyable stay.Sincerely,Hotel Management
1.0分
其他
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This place is not expensive. However it's not worth it. Motels in some 3-d world countries will have better accommodations. Checked out after my first night. Never received the refund for 5 nights I didn't stay. The hotel staff says it should be done trough *******. ******* says the hotel manager should approve. So think twice before booking a room here.
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酒店回复: Dear Denys, Thank you for sharing your experience. We sincerely regret that your stay did not meet expectations and that you encountered difficulties. Guest satisfaction is important to us, and we apologize for any frustration this situation has caused. Had we known about the concerns, we would have been happy to resolve them while you were still here. We value all feedback, as it helps us improve our service and accommodations. Reservations made through a third-party booking site must be handled by them. We recommend you to reach out to them directly for assistance. If you still need assistance, we are always here to help. We hope to welcome you back again and provide a better stay next time! Sincerely,Hotel Management
没有洗发水，有肥皂。其他都好
I received a call at around 730pm, asking if I was going to check in that night. Once we get there the lady locked the door, said they close the front desk at 10pm. We asked the lady what would happen if someone showed up after 10pm, she said they would have to wait at least 30 minutes before I can come to the desk, I live here so I’m on call.
The tub in the room was dirty, the bathroom had mold in the ceiling, cabinet door was hanging by a screw,the room has seen better days.
Not the best place to stay at all.
Old property, bed bugs on my bed, the room smells very bad like carpets are dipped into urine.
The toilet was stopped up and the front desk had the nerve to give me a plunger. That did absolutely nothing. Then had the nerve to say that I couldn't get a refund because I was there for 2 hours. Idc how long i was there if i can't use the bathroom and there isn't any more rooms. I want my money back. Luckily I found 1 3 miles away. Never again.
Checked in was given a room with a leak in the ceiling, and a puddle in the room, then they moved me to another room. Which smelled like sewage,
And the toilet has caked on feces in the toilet, finally I was given a working room, and I have the picture to prove it
RUN FAR AWAY!!!!
Walked in and said I had an online reservation. Workers first words to me were “Why are you here?” With a dirty look on his face instead of nicely saying something like “what brings you to Jacksonville”. I travel with two emotional support dogs after loosing two children. I have all the documents with doctor letters. He wouldn’t even look at it and said they weren’t support animals and charged the pet fee. Room was disgusting with lots of damage. Area felt unsafe. Called the main number to report problems. Was offered an apology but nothing else. Was kindly told support animals were not free. Perfectly fine with that. I realize they aren’t the same as a service animal. If the front desk employee had handled it that way I would’ve been just fine,but instead I was treated like dirt and like I was a liar who was trying to work the system. He made me feel horrible.
Ok for on overnight stay you got what you paid for just basic for a no frills stay
Our first impression was pleasant as the female hotel staff member was very professional and accommodating. However, the experience took a nose dive after that. The outside elevator made a terrifying noise every time it moved. We were always scared to use it and we had to since we were "older" and couldn't carry bags to a second floor room. The beds were clean and comfortable but the kitchen was a wreck! There was massive evidence of water damage, a white piece of particle board covered where a cabinet door was supposed to be. There was NO Coffee maker, no trash can in the bathroom, and no ice. We asked the front desk for some plastic cutlery and were advised by a rude man at the front desk that we could walk to the nearest gas station to get some. Eight minutes before our checkout, we were rudely bullied by that same male employee that we needed to vacate. I do not recommend this place to anyone!
The room had a loud smell, the carpet was dirty, the microwave didn’t work
This place is not expensive. However it's not worth it. Motels in some 3-d world countries will have better accommodations. Checked out after my first night. Never received the refund for 5 nights I didn't stay. The hotel staff says it should be done trough *******. ******* says the hotel manager should approve. So think twice before booking a room here.