酒店回复: Dear Ms.Nannan ,Thank you for taking the time to share your feedback regarding your stay at AJWA Sultanahmet. We are pleased to hear that you enjoyed your stay, found our rooms comfortable, and appreciated our service and attentive staff. It was our pleasure to host you, and we look forward to welcoming you back to AJWA Sultanahmet on your next visit to Istanbul.Best regards,Sedat NemliGeneral Manager

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your stay at AJWA Sultanahmet. We are pleased that you enjoyed the strong Turkish and Ottoman-style atmosphere throughout our hotel—from the lobby and corridors to the guest rooms—with our furnishings, rugs, decor, ceiling lamps, and artwork. We are also pleased that our attention to detail, such as individually wrapped towels, made your stay even more special. We look forward to welcoming you back to AJWA Sultanahmet for another memorable visit.Best regards,Sedat NemliGeneral Manager

酒店回复: Dear Ms. Cangyuxiu,Thank you for taking the time to share your feedback regarding your recent stay at AJWA Sultanahmet. We are pleased to learn that you appreciated the design of our property, which draws inspiration from Ottoman architecture and heritage. Our aim is to provide an environment that reflects Istanbul’s rich history while offering modern comfort and amenities to our guests.We are also glad to know that the quality of service provided by our team contributed positively to your experience. At AJWA Sultanahmet, our staff is committed to maintaining attentive and professional standards in every aspect of guest service, ensuring a seamless and comfortable stay.Your comments regarding the overall ambiance of the hotel are particularly appreciated. Every element, from interior design to room arrangement, is carefully considered to create a distinctive experience that combines historical influence with contemporary luxury. Feedback such as yours is valuable as it confirms that our efforts to preserve this balance are recognized by our guests.We look forward to welcoming you back to AJWA Sultanahmet on your next visit to Istanbul and to providing another stay that reflects the high standards of service, design, and hospitality for which we strive.Best regards, Sedat Nemli ( General Manager )

酒店回复: Dear Ms. Meng,Thank you for sharing your detailed feedback regarding your stay at AJWA Sultanahmet. We are pleased to hear that you found our location in the historic old town convenient for exploring nearby landmarks, including the Basilica Cistern, Hagia Sophia, and the Grand Bazaar.We are also glad that you enjoyed breakfast on our rooftop, where our guests can appreciate views of the Marmara Sea while experiencing traditional Ottoman-inspired surroundings. Your comments regarding the selection and setting have been shared with our culinary team for their recognition.It is our goal to provide a stay that combines the historical character of Istanbul with modern comfort and attentive service. We look forward to welcoming you back to AJWA Sultanahmet on your next visit.Best regards, Sedat Nemli ( General Manager )

酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed feedback regarding your stay at AJWA Sultanahmet. We are truly sorry to learn that your experience did not meet your expectations, and we appreciate the opportunity to address your comments.AJWA Sultanahmet is located within a historically protected area of Istanbul’s Old City, and the architectural structure of the building reflects this unique heritage. Room layouts, views, and elevator dimensions are designed in line with preservation requirements, and detailed room information is provided at the time of booking to help guests make informed choices. Some rooms overlook the interior courtyard, which offers a quieter and more private setting.We regret if aspects such as room comfort, temperature, or sound levels caused inconvenience during your stay. Our team is always available to assist with adjustments or alternative arrangements, and we are sorry if the solutions offered did not fully meet your expectations.Regarding breakfast and dining, our concept focuses on a carefully selected offering that highlights quality and authenticity. We regret if this did not align with your personal preferences, and your comments have been noted for internal review.We would also like to clarify that restaurant recommendations provided by our team are based solely on guest preferences and location. AJWA Sultanahmet does not receive commission from external venues.Our location within the Old City allows walking access to major historical landmarks and nearby tram connections, though we understand that limited vehicle access in this area may be inconvenient for some guests. This is a common characteristic of historic districts in Istanbul.With respect to early check-out, our policies are shared clearly during the reservation process and are applied consistently. We regret any disappointment this may have caused and appreciate your understanding in this matter.While we are sorry that your stay did not reflect the experience we strive to provide, we value your feedback as it helps us continue to improve. We wish you pleasant travels ahead and thank you again for sharing your perspective.Best regards,Sedat NemliGeneral Manager

酒店回复: Dear Valued Guest,Thank you for taking the time to share such a detailed review of your stay at AJWA Sultanahmet. We are delighted to hear that your experience at our hotel was a highlight of your trip to Istanbul.We are pleased that you appreciated the cultural elements reflected throughout the hotel, from the mother-of-pearl inlaid furniture to the overall boutique design inspired by Ottoman heritage. It is rewarding to know that our decor and artifacts offered a unique experience, bringing elements of history and art closer to our guests.We are glad you found our location convenient for exploring key landmarks, including the Blue Mosque, Basilica Cistern, Hagia Sophia, and the Grand Bazaar. While we acknowledge the challenges of transportation in Istanbul’s old city, we are happy that the hotel’s central location allowed you to explore many attractions on foot.We are also pleased that you enjoyed the facilities, including the spa and Turkish bath, as well as the overall comfort of your room. Your comments regarding these aspects are greatly appreciated and will be shared with our staff.It is very rewarding to hear that you consider AJWA Sultanahmet the best hotel in the area. Your observations are valuable to us, and we look forward to the opportunity of welcoming you back to provide another memorable stay.Best regards, Sedat Nemli ( General Manager )