酒店回复: We apologize for any inconvenience or disappointment you may have experienced during your stay. The concerns regarding cleanliness and maintenance are taken seriously and will be addressed with the proper care. Your feedback is valuable, and please rest assured that we are committed to taking every step to improve the guest experience moving forward.
酒店回复: Dear Guest,I'm sorry to hear about your experience. We recommend contacting the hotel management directly to address your refund request. Your feedback is important to us for improving our services.
酒店回复: Hello Cindy, Thank you for sharing your experience. We appreciate your feedback regarding the check-in process and room condition. It's great to hear that our staff provided friendly and helpful service. Your comments about breakfast will be passed along to ensure we continue to meet guest expectations. We hope to welcome you back in the future for an even better stay.
酒店回复: Hello Christopher, We appreciate your feedback on your recent stay with us. Our staff is dedicated to providing exceptional service, despite any limitations they may face. We will ensure that your comments about maintenance are shared with the appropriate team for further review and improvement. Our goal is to continuously enhance our facilities and services to meet and exceed our guests' expectations.
酒店回复: Hello Holly, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
酒店回复: Hello Kamika,Thank you for sharing your positive experience! We're delighted to hear that our accommodating front desk team and the beautiful surroundings made your stay enjoyable after your long drive. It's fantastic to know you found the bed comfy and that our pricing met your expectations. We look forward to welcoming you back on your next visit!
我预订了一间吸烟房。然而，当我们抵达时，却被安排到了一间禁烟房。浴室门后和床沿下（在房间里就能看到）都有垃圾。洗手池的塞子拔不出来，导致水排不掉，洗手池也就没法用了。马桶没有水，冲不了。我们给前台打了电话，然后换到了另一个房间。这个房间的门每次关上都会卡住，根本没法单手打开。虽然地上没有垃圾，但床上有虫子（可能是臭虫？），我们醒来后，所有裸露的皮肤上都有被咬的痕迹。
这是我住过的最糟糕的地方。因为是临时起意，我们当天就订了这家，而且这是我们能找到的唯一一家每晚150美元的旅馆。但房间的一切都糟透了。房间脏得要命，床单上都是头发和污渍，浴室也脏得要命，房间里还有蟑螂和臭气熏天的臭虫。天花板上有个大洞，吓坏了孩子们，说实话，我也被吓到了。我和家人因为害怕虫子和糟糕的卫生状况而彻夜难眠。早餐也差劲透了——只有一加仑牛奶供大家自取。卫生状况几乎为零。退房的时候，前台竟然没人可以投诉。
我们只住了几晚。
但我们真的玩得很开心，以后肯定还会再住这里！从我们下车的那一刻起，热情友好的员工就热情地迎接我们，笑容灿烂。房间很棒，我们非常喜欢房间里的热水浴缸，它缓解了我们疼痛的身体，哈哈。我们也非常喜欢酒店的按摩浴缸！还有游泳池。
警告：不要住在这里。
这是我住过的最差的酒店。泳池和热水浴缸都关了，我们问了一下，被告知周六开放，但至今仍未开放。我们退房后去了另一家酒店，他们说会退还我们周六晚上的钱，但他们从未退还，也不接我的电话。请不要住这家酒店，多付点钱，你会更开心。
入住时房间号错误。房间已被占用。问题已解决。房间干净，但明显有老化和磨损的痕迹。工作人员非常友好且乐于助人。早餐包括咖啡、果汁、预包装松饼和丹麦酥。
这家酒店外观漂亮，但门很脏，马桶坏了，空调冲不了水，地毯上还沾着水。早餐不太好吃。需要更多维护。楼顶的早餐区很破旧。
泳池和按摩浴缸是亮点。没有早餐，没有清洁服务，没有干净的毛巾。只有一张床。价格便宜。需要翻新。摇钱树。
一个可以休息的地方
这家酒店需要一些细心的呵护。员工服务不错，但能提供的帮助有限。他们确实尽了自己的一份力。酒店需要一些维护，尤其是浴室。维护工作看起来充其量只是些敷衍了事的活儿，毫无自豪感，或者只是迫于无奈，只好匆匆忙忙地修好。这家酒店潜力巨大。
位置不错，但房间脏乱不堪，缺乏维护。前台工作人员很友好，入住也很顺利。优点也就到此为止了。房间门上有个很大的凹痕/洞，他们试图修复。门框内侧的锁根本锁不住任何人，因为一晃就很容易移动。浴室地板上有虫子、灰尘和别人的头发。浴室门的两边都很脏。墙上溅满了不知道是什么的污渍。床单甚至没有完全盖在床上，而且翻了过来。床出奇地舒服。只住了一晚，不会再来了。价格太高，性价比太低。房间很脏，破旧不堪，没有保持干净。
价格实惠。前台人员非常热情友好。周边环境优美，床也很舒服。长途驾驶后，这里的一切我都满足。一定会再次入住！