酒店回复: Thank you for taking a moment to leave a review, Pamela. The staff and I at the RED ROOF INN VERO BEACH - I-95 were disappointed to see your 2/5score. You indicated that there was no hot water. It is our goal to provide a comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Jessie Red Roof Management.
5.0分
家庭亲子
原文
翻译提供方：Google
伟大的
2.0分
其他
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Room is basically empty…no iron, hair dryer…
Had to change rooms no hot water and then new room key didn’t work.
Place needs fresh paint and renovation.
Charge less for what you get ….
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酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Vero Beach - I-95. I'm very sorry to hear about the concerns you experienced during your stay. It's unacceptable that your room lacked essential amenities like an iron and hairdryer, and I apologize for the inconvenience of changing rooms due to the hot water problem and the subsequent key issue.Our goal is to earn back your confidence that such problems will not occur going forward. Your feedback has been shared with our team, and we look forward to delivering the improved experience you expect during your next visit.Very truly yours,JohnRed Roof Management RediResponse Specialist
1.0分
商务出差
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The room was very disgusting. I did not stay there. I see what the condition of the room was and I canceled the state and I’ve been trying to get a refund from *******. I have not heard back from ******* I was told that I would get a text message. I’m trying to get a refund. I did not stay in that room.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Vero Beach - I-95. I am truly sorry to hear about the unacceptable condition of the room you were assigned.Your feedback is important to Red Roof, and we’ll take your comments into consideration. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Sincerely,ReyRed Roof ManagementRediResponse Specialist
3.0分
情侣出游
Pool was nice and bed was clean. But toiletry supplies and towels limited. And when asked for batteries for TV remote was given an attitude.
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn Vero Beach - I-95. It’s good to know that the pool and bed met your expectations. I’m sorry that the limited toiletry supplies and towel availability negatively affected your stay, and especially that the service you received about the TV remote wasn't up to par.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that I will make sure to share your comments with the rest of our team. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way.Sincerely,JMRed Roof Management RediResponse Specialist
2.0分
其他
Inexpensive, yep, inexpensive
WiFi was slower than 20 years ago, when it was dial up[. Constantly dropped out. Vinyl floor was loose.
1.0分
其他
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Toilet was clogged, no maintenance staff on duty. Paid for a King bed, was told we would have to move, but only dual queens available. Initial staff was friendly, late shift staff very much not. Decided not to stay.
4.0分
其他
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The price was good and the place basic and clean. They should put a sign as to where the office is - as its hidden in the iHop - not within the actual motel buildings. The soap dispensers where empty, lucky I had my own. The electric system in the bathroom was faulty and may lead to bigger problems. Overall, it was an okay place for the money.
3.0分
情侣出游
Room was ok but alot of stragglers on the outside of hotel
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Vero Beach - I-95. We're glad you found the room satisfactory. However, we regret to hear about the issue you observed outside the hotel. Guest safety is a priority; we hope to provide a more positive experience in the future.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
价格很棒，员工也很好。我对这里没有任何不满，下次还会再来。
没有热水，
伟大的
Room is basically empty…no iron, hair dryer…
Had to change rooms no hot water and then new room key didn’t work.
Place needs fresh paint and renovation.
Charge less for what you get ….
The room was very disgusting. I did not stay there. I see what the condition of the room was and I canceled the state and I’ve been trying to get a refund from *******. I have not heard back from ******* I was told that I would get a text message. I’m trying to get a refund. I did not stay in that room.
Pool was nice and bed was clean. But toiletry supplies and towels limited. And when asked for batteries for TV remote was given an attitude.
Inexpensive, yep, inexpensive
WiFi was slower than 20 years ago, when it was dial up[. Constantly dropped out. Vinyl floor was loose.
Toilet was clogged, no maintenance staff on duty. Paid for a King bed, was told we would have to move, but only dual queens available. Initial staff was friendly, late shift staff very much not. Decided not to stay.
The price was good and the place basic and clean. They should put a sign as to where the office is - as its hidden in the iHop - not within the actual motel buildings. The soap dispensers where empty, lucky I had my own. The electric system in the bathroom was faulty and may lead to bigger problems. Overall, it was an okay place for the money.
Room was ok but alot of stragglers on the outside of hotel