酒店回复: Thank you for taking a moment to leave a review, Pamela. The staff and I at the RED ROOF INN VERO BEACH - I-95 were disappointed to see your 2/5score. You indicated that there was no hot water. It is our goal to provide a comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Jessie Red Roof Management.
5.0分
家庭亲子
原文
翻译提供方:Google
伟大的
4.0分
家庭亲子
原文
翻译提供方:Google
核桃
展开
酒店回复: Dear James,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN VERO BEACH - I-95. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
3.0分
情侣出游
Pool was nice and bed was clean. But toiletry supplies and towels limited. And when asked for batteries for TV remote was given an attitude.
展开
酒店回复: Dear Appreciated Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn Vero Beach - I-95. It’s good to know that the pool and bed met your expectations. I’m sorry that the limited toiletry supplies and towel availability negatively affected your stay, and especially that the service you received about the TV remote wasn't up to par.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that I will make sure to share your comments with the rest of our team. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way.Sincerely,JMRed Roof Management RediResponse Specialist
2.0分
其他
Inexpensive, yep, inexpensive
WiFi was slower than 20 years ago, when it was dial up[. Constantly dropped out. Vinyl floor was loose.
1.0分
其他
展开
Toilet was clogged, no maintenance staff on duty. Paid for a King bed, was told we would have to move, but only dual queens available. Initial staff was friendly, late shift staff very much not. Decided not to stay.
4.0分
其他
展开
The price was good and the place basic and clean. They should put a sign as to where the office is - as its hidden in the iHop - not within the actual motel buildings. The soap dispensers where empty, lucky I had my own. The electric system in the bathroom was faulty and may lead to bigger problems. Overall, it was an okay place for the money.
1.0分
其他
展开
We checked in the hotel after driving 8 hours on a Easter weekend we understood we got into our room about 12:00 Easter morning there was a roach floating in the toilet there was roaches smashed on the wall that was roaches crawling all over the floor there was blood on the pillowcase dirt stuck to the really sticky I understood that we stayed in the room for 2 days we asked for half of the first day back or some of our money back and we will refuse said the boss was not on property prior to the front desk when we arrived at the property of the front desk clerk had her pants and zipped listening to music gave us a very nasty attitude we would like a refund or we could dispute the charges we have pictures of the roaches that they're the blood show them to the front that's clerk and was refused any refund and we had pictures of how we left the room
展开
酒店回复: Thank you for taking the time to tell us about your experience at the RED ROOF INN VERO BEACH - I-95. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,RED ROOF INN VERO BEACH RRI1337Red Roof Management
3.0分
商务出差
Overall, everything was fine, but the smell of the room and towels wasn't pleasant. The lobby staff was friendly.
展开
酒店回复: Dear PaulaThank you for taking time to share your experience with us. We're glad to hear that found lobby staff friendly and that overall, your stay was satisfactory.However, I sincerely apologize for the unpleasant smell in your room and towels This not the standard we strive to uphold, and I appreciate you bringing it to our attention We are already looking into this issue with our housekeeping team to ensure it is addressed promptly and doesn't affect future guestsYour comfort is very important to us, and we hope to have the opportunity to welcome you back for a much improved stay.warm regardsRed Roof Inn Vero BeachManagementJD
价格很棒,员工也很好。我对这里没有任何不满,下次还会再来。
没有热水,
伟大的
核桃
Pool was nice and bed was clean. But toiletry supplies and towels limited. And when asked for batteries for TV remote was given an attitude.
Inexpensive, yep, inexpensive
WiFi was slower than 20 years ago, when it was dial up[. Constantly dropped out. Vinyl floor was loose.
Toilet was clogged, no maintenance staff on duty. Paid for a King bed, was told we would have to move, but only dual queens available. Initial staff was friendly, late shift staff very much not. Decided not to stay.
The price was good and the place basic and clean. They should put a sign as to where the office is - as its hidden in the iHop - not within the actual motel buildings. The soap dispensers where empty, lucky I had my own. The electric system in the bathroom was faulty and may lead to bigger problems. Overall, it was an okay place for the money.
We checked in the hotel after driving 8 hours on a Easter weekend we understood we got into our room about 12:00 Easter morning there was a roach floating in the toilet there was roaches smashed on the wall that was roaches crawling all over the floor there was blood on the pillowcase dirt stuck to the really sticky I understood that we stayed in the room for 2 days we asked for half of the first day back or some of our money back and we will refuse said the boss was not on property prior to the front desk when we arrived at the property of the front desk clerk had her pants and zipped listening to music gave us a very nasty attitude we would like a refund or we could dispute the charges we have pictures of the roaches that they're the blood show them to the front that's clerk and was refused any refund and we had pictures of how we left the room
Overall, everything was fine, but the smell of the room and towels wasn't pleasant. The lobby staff was friendly.