酒店回复: Dear Annie,Thank you for sharing your thoughts. Guest impressions are important, and feedback like yours helps shape future experiences. While the property may reflect a more traditional style, efforts are continually made to maintain comfort and cleanliness throughout the stay. Your input is appreciated and has been noted as part of ongoing enhancements. We hope to have another opportunity to welcome you back and provide a more satisfying visit next time.Sincerely, Hotel Management
3.0分
家庭亲子
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Beds were hard, rooms were clean, staff were nice, it seriously is an extended stay, I didn't take the name literally, that was my own personal fault haha, people were friendly enough
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酒店回复: Dear Carrie, Thank you for taking the time to share your feedback. We are pleased to know you found the accommodations well-kept and our team welcoming throughout your stay. We regret that the bedding did not provide the comfort you expected. Your comments are valuable to us, and we look forward to the opportunity to serve you again with an even better experience.Sincerely,Hotel Management
5.0分
其他
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Good for a one night stop over
The bed was comfortable, everything was nice and clean. There's no ice machine and no coffee service in ur room. It was just a one night stop over on a trip to Tennessee. Staff was very nice and gave us a free room upgrade. Would stay there again in the same circumstances. Its a basic room. All i needed was a clean bed and shower. Not too juch selection for breakfast. Muffins and breakfast bars, coffee, tea, hot chocolate packets. No place to sit. It price was good.
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酒店回复: Dear Judith, It is wonderful to hear that you enjoyed a comfortable stay and appreciated the cleanliness and hospitality during your visit. We are glad our team could make your experience at Extended Stay America even better with an upgrade. We know how important it is to start your day with a good breakfast, and we are sorry our grab-and-go selections did not meet your expectations. We look forward to welcoming you back on your next trip.Sincerely,Hotel Management
3.0分
商务出差
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The staff was friendly, and the rooms were clean, but they were below average. It’s not a suitable place for a whole family. If you decide to stay here, be prepared to share the hotel with residents who stay there for a week at a time.
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酒店回复: Dear Mario, Thank you for sharing your feedback. We are delighted to hear that our team made a positive impression and that you found your accommodations well-kept. We regret, however, that your overall experience did not meet your expectations. Your comments regarding the environment and overall suitability have been shared with management. We truly value your perspective and hope you will consider giving us another opportunity to provide a more comfortable and enjoyable visit in the future.Sincerely, Hotel Management
1.0分
其他
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I paid for my room on line around 10 at night was at my job when I did this get there at 2 am and they won’t let me check in till 3:15 am will not go back to this hotel again in Bristol Va and I get hotels in Bristol every weekend
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酒店回复: Dear Jackie, We sincerely apologize for the inconvenience you experienced upon arrival. We understand how frustrating it can be to wait after a long day, especially when you have already completed your reservation online. Your feedback regarding the check-in delay is important, and we will share it with our team to help improve future guest experiences. Our goal is to provide seamless and timely service, and we regret falling short during your stay. We truly appreciate your input and hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
5.0分
其他
Our check-in was great, staff was very friendly, our room was great and parking was good. Only thing I would recommend is update your tv and remotes.
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酒店回复: Dear Charles, We’re glad your check-in went smoothly and that you enjoyed your stay, especially the room and convenient parking. It’s wonderful to hear our staff made a positive impression. We appreciate your feedback about the TV and remotes and will share your suggestion with our team for future improvements. Thank you for choosing Extended Stay America, and we look forward to welcoming you back for an even better experience.Sincerely,Hotel Management
1.0分
其他
It was filthy and something in the room smelled. Ended up having an allergic reaction to something within 30 minutes of being there and went elsewhere.
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酒店回复: Dear Dawn, We are very sorry to hear about the experience you had during your visit. It is concerning to learn that the condition and environment of your room caused discomfort and an adverse reaction, as providing a safe and clean space for our guests is a top priority. Your feedback regarding cleanliness and overall room quality is taken seriously and will be addressed with our team to prevent similar situations in the future. We regret the inconvenience and distress this caused and appreciate you sharing your concerns, as it helps us improve for all future guests.Sincerely,Hotel Management
4.0分
其他
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BMS stay
Wonderful stay but lacking is suite supplies. When renting a suite I expect the unit to be fully supplied from the start. Having to ask for the coffee maker, cups, etc. and to have to shop for coffee supplies was surprising to me. Bed was perfect!
1.0分
其他
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The pictures online of the property is far from the truth. The entire property was dirty, found dirty cloths from someone else on our room. We left the hotel on Friday and found a new hotel. I lost money on 3 rooms but we could not stay there. My guess is ********** does not care.
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酒店回复: Dear Mark, Thank you for sharing your impressions. It is disheartening to learn that your visit did not reflect the experience you anticipated. Cleanliness and accuracy of presentation are important to us, and we regret that you felt let down. We understand how disappointing it must have been to change your arrangements and incur additional expense. Your observations will be forwarded to the appropriate teams. We truly appreciate your feedback and hope you might allow us another opportunity in the future to provide a more satisfactory stay.Sincerely, Hotel Management
和以前相比，这家酒店真是太棒了……又干净又安静，所以我强烈推荐，也一定会再次入住。
很旧
Beds were hard, rooms were clean, staff were nice, it seriously is an extended stay, I didn't take the name literally, that was my own personal fault haha, people were friendly enough
Good for a one night stop over
The bed was comfortable, everything was nice and clean. There's no ice machine and no coffee service in ur room. It was just a one night stop over on a trip to Tennessee. Staff was very nice and gave us a free room upgrade. Would stay there again in the same circumstances. Its a basic room. All i needed was a clean bed and shower. Not too juch selection for breakfast. Muffins and breakfast bars, coffee, tea, hot chocolate packets. No place to sit. It price was good.
The staff was friendly, and the rooms were clean, but they were below average. It’s not a suitable place for a whole family. If you decide to stay here, be prepared to share the hotel with residents who stay there for a week at a time.
I paid for my room on line around 10 at night was at my job when I did this get there at 2 am and they won’t let me check in till 3:15 am will not go back to this hotel again in Bristol Va and I get hotels in Bristol every weekend
Our check-in was great, staff was very friendly, our room was great and parking was good. Only thing I would recommend is update your tv and remotes.
It was filthy and something in the room smelled. Ended up having an allergic reaction to something within 30 minutes of being there and went elsewhere.
BMS stay
Wonderful stay but lacking is suite supplies. When renting a suite I expect the unit to be fully supplied from the start. Having to ask for the coffee maker, cups, etc. and to have to shop for coffee supplies was surprising to me. Bed was perfect!
The pictures online of the property is far from the truth. The entire property was dirty, found dirty cloths from someone else on our room. We left the hotel on Friday and found a new hotel. I lost money on 3 rooms but we could not stay there. My guess is ********** does not care.