酒店回复: Dear Guest, We hope you loved many aspects of our hotel, and we appreciate you sharing your experience. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Hotel Management
2.0分
其他
原文
翻译提供方：Google
很旧
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酒店回复: Dear Annie,Thank you for sharing your thoughts. Guest impressions are important, and feedback like yours helps shape future experiences. While the property may reflect a more traditional style, efforts are continually made to maintain comfort and cleanliness throughout the stay. Your input is appreciated and has been noted as part of ongoing enhancements. We hope to have another opportunity to welcome you back and provide a more satisfying visit next time.Sincerely, Hotel Management
2.0分
家庭亲子
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First room we were given wasn’t clean. The second room didn’t have a door on the bathroom. The third room was better but the were so many noisy neighbors. Midnight is too late for screaming and kids running around. Didn’t want to say anything to management, maybe they were having a party? Not sure. Beds were comfortable.
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酒店回复: Dear Guest, Thank you for taking the time to share your experience. We sincerely regret that your stay involved multiple inconveniences before you were finally settled, and we understand how unsettling that can be. The disturbances you encountered later in the evening also fall short of the peaceful environment we strive to provide. Your remarks will be shared with our teams to reinforce consistency and ensure better oversight. We truly appreciate your patience and are glad you found the bedding comfortable. We hope you will consider giving us another opportunity to offer a smoother and more relaxing visit in the future.Sincerely,Hotel Management
2.0分
家庭亲子
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There was a dead cockroach on the floor of the cabinet where the TV is, and there was a cracker bag and food scraps behind the single couch, so it hadn't been cleaned at all. There was no spare toilet paper, and only a few tissue boxes left.
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酒店回复: Dear Guest, Thank you for sharing these observations with us. We are genuinely concerned to learn about the condition of the space and understand how disappointing that must have felt. Matters involving cleanliness and upkeep are being shared with the appropriate teams for immediate attention. Please be assured that our property follows strict preventive measures for any pest-related issues, including routine evaluations. We will also reinforce supply checks, and toiletries are available at no charge from the front desk upon request. Your comments are truly valued, and we hope to provide a far better experience in the future.Sincerely,Hotel Management
3.0分
其他
Staff was courteous, but the manager was late in the morning so there was no coffee for a good hour or so. Room was OK for an older motel.
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酒店回复: Dear Guest, Thank you for sharing your thoughts with us. We are pleased to hear that the team members you interacted with were welcoming, and we appreciate you acknowledging the overall comfort of your accommodations. We also understand how the delay in morning amenities affected the start of your day, and we are grateful you brought it to our attention. Your feedback is genuinely valued, as it helps us enhance the experience for all guests. We hope to have the opportunity to serve you again and provide an even smoother stay in the future.Sincerely,Hotel Management
1.0分
其他
Worst stay ever had to change hotels. No hot water, shower head broke off and struck me. Staff was nice and helpful but hotel is in bad shape.
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酒店回复: Dear Guest,Thank you for sharing your experience with us. While we are truly appreciative of your kind acknowledgment of the team’s courtesy and assistance, we sincerely regret that your stay was impacted by unexpected in-room challenges that disrupted your comfort and peace of mind. Such concerns do not reflect the standards we strive to maintain, and your feedback has been shared with the appropriate departments for prompt review and improvement. We understand how disappointing this must have been and extend our apologies for the inconvenience caused. We hope you may consider returning in the future so we can provide a more seamless and enjoyable visit.Sincerely,Hotel Management
5.0分
商务出差
Billy is the best. Quick check in and he remembered my room prefence. Love staying there!
1.0分
商务出差
Staff is unprofessional & will access your info to contact you. Outside is unsafe & not the best place to crash if you want to feel safe also toilet was broken
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酒店回复: Dear Guest, Thank you for bringing these concerns to our attention. We are truly sorry to hear about the discomfort you experienced, and we understand how troubling these situations must have felt. Protecting guest information and ensuring a secure environment are taken very seriously, and your remarks will be shared with great care to support continued improvement. We also regret the inconvenience caused by the bathroom issue. Your feedback is valuable, and we appreciate you taking the time to share it with us. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
2.0分
其他
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The room next to mine had its smoke detector going off every 10 seconds in the middle of the night. When I called the front desk to inform them, it took another hour for them to fix it. But that fix only lasted for a few hours, it started going off again at 6 am. I called back and they didn't care, it was still going off when I checked out at 11 am. On top of that, the pipes in the bathroom would scream like a buzzsaw whenever one of my neighbors would take a shower. No amount of melatonin or my white noise machine could convince me to go back. My room itself was fine, but I should have chosen any other hotel on that street.
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酒店回复: Dear Jake, We sincerely regret to hear about the disturbances you experienced during your stay. We understand how disruptive a loud alarm and plumbing noise can be and empathize with the frustration it caused, especially during the night. Guest comfort and rest are extremely important to us, and your experience highlights areas that need attention. Your observations will be shared with the management team to help improve response times and overall maintenance. We appreciate you taking the time to provide this feedback, as it helps guide improvements and ensure a more peaceful and enjoyable stay for future guests.Sincerely,Hotel Management
和以前相比，这家酒店真是太棒了……又干净又安静，所以我强烈推荐，也一定会再次入住。
好的
很旧
First room we were given wasn’t clean. The second room didn’t have a door on the bathroom. The third room was better but the were so many noisy neighbors. Midnight is too late for screaming and kids running around. Didn’t want to say anything to management, maybe they were having a party? Not sure. Beds were comfortable.
There was a dead cockroach on the floor of the cabinet where the TV is, and there was a cracker bag and food scraps behind the single couch, so it hadn't been cleaned at all. There was no spare toilet paper, and only a few tissue boxes left.
Staff was courteous, but the manager was late in the morning so there was no coffee for a good hour or so. Room was OK for an older motel.
Worst stay ever had to change hotels. No hot water, shower head broke off and struck me. Staff was nice and helpful but hotel is in bad shape.
Billy is the best. Quick check in and he remembered my room prefence. Love staying there!
Staff is unprofessional & will access your info to contact you. Outside is unsafe & not the best place to crash if you want to feel safe also toilet was broken
The room next to mine had its smoke detector going off every 10 seconds in the middle of the night. When I called the front desk to inform them, it took another hour for them to fix it. But that fix only lasted for a few hours, it started going off again at 6 am. I called back and they didn't care, it was still going off when I checked out at 11 am. On top of that, the pipes in the bathroom would scream like a buzzsaw whenever one of my neighbors would take a shower. No amount of melatonin or my white noise machine could convince me to go back. My room itself was fine, but I should have chosen any other hotel on that street.