酒店回复: Hi,Thank you for your positive feedback! We’re delighted to hear you enjoyed the location, environment, and convenience of our hotel. We’re also glad you found the rooms spacious and cost-effective. Your recommendation means a lot to us.We look forward to welcoming you back!Kind Regards,Andy NieGeneral Manager
酒店回复: Hi,Thank you for your detailed feedback. We’re delighted you enjoyed the spacious apartment, convenient location, and complete facilities.We sincerely apologize for the limited housekeeping service, language difficulties, and the issues you experienced with bugs. Your comments are important and will help us improve our services and communication for future guests.We hope to have the opportunity to welcome you and your family back for an even better stay.Kind Regards, Andy NieGeneral Manager
酒店回复: Hi,Thank you for sharing your experience. We sincerely apologize for the disruption caused by the early maintenance work and for the distress it caused you. We understand how unsettling this must have been, and we regret that prior notice was not sufficiently communicated.Your feedback is taken seriously and will help us improve communication and procedures to ensure our guests feel safe and comfortable during their stay.Kind Regards, Andy NieGeneral Manager
酒店回复: Hi,Thank you for sharing your feedback. We apologize for any confusion regarding the sanitation fee and the booking process. We strive to make all charges clear to our guests and regret that this was not your experience.Your comments will help us improve communication and ensure future guests are fully informed. We appreciate your feedback and hope to provide a better experience next time.Kind Regards, Andy NieGeneral Manager
酒店位置不错。环境可以。各方面都很方便。房间大小也比较大。在这个价格算比较划算的了。值得推荐的一处酒店。
这间公寓很棒,地理位置优越,价格也合理。过桥或乘坐公交车即可到达中央商务区,非常方便。附近也有几家餐饮店,步行即可到达。下次来布里斯班我还会选择住在这里。
送孩子去留学,在这里订了7天,以下是真实感受:
优点:地理位置很不错,无论去南岸,CBD,west end 都是步行能到,更靠近west end,很多餐厅,2大超市,亚超步行几分钟。
房间很大,60多平一房一厅,设施非常齐全,全套厨房设备,洗烘都有,完全像在家一样,比酒店性价比高很多。
缺点: 7天只有一次清扫服务,其余都是自己打扫,扔垃圾,补充物资自己去前台拿。
看到携程上说是华人友好,但前台全程没碰到一个会中文的工作人员,如果是不会英语的老人沟通有点困难。
之前几个网站比过价格,携程最优惠,不知道是不是这个原因房间安排在底层,有虫子爬进来,告知前台也没有任何跟进!
澳洲神奇的一天开始了:八点钟,被外面的悉悉索索惊了一下,轻轻拉开窗帘,这哥不知道怎么爬上了阳台……忙活着修瓷砖修窗口。我先打了个投诉电话,酒店说前台要九点上班,到时会给我反馈;再问小哥,他说他给领导打电话了,领导说没毛病,继续干[捂脸],我说我住酒店的,你一早上这样合适吗?他打电话又是一顿请示,然后就又悄悄地开干…我说不行啊,你这样可不行,他说他是遵从领导安排,七点半开工,别的都不知。我说你想象一下,住个陌生酒店,早上阳台上不知从哪冒出个人,害怕不?!他说他是从外面爬上来的(三楼),而且得继续干,因为服从领导安排…我很无奈啊,不想产生负面情绪,就拉好窗帘,收拾自己的。九点多,酒店经理来了,说他们这样做是合法的,因为外面大楼要维修维护。我说那跟我无关啊,我是住客,没道理一早上发生这样的事。她说她按规定办事没毛病,大门口贴了通知了。我说没看到,而且游客入住,好歹给点提示强调一下吧。她说她会跟前台说,但是没有别的解决方案了。我说那我只能给网上差评了。
有图就有真相
我们把钥匙忘在房间里了,当时前台已经下班,所以进不去。幸好安保人员帮了我们大忙,真是非常感谢。房间非常干净,景色也很棒,物超所值。电视不是智能电视,所以没有HDMI线就看不了Netflix之类的。房间里也没有杯子。但除此之外,一切都非常完美。下次一定还会再来。
房间宽敞明亮,厨房设施齐,还有洗衣房烘干机,阳台很大。位置方便,离南岸公园近。周边亚超、中西餐厅都很不错。就是价格小贵的。
夜间办理入住简直一团糟。我没法顺利入住,还得用手机给某人打电话,但那人也帮不上什么忙。最后终于有人来帮我们办理入住了,他的评价竟然是“这个系统不怎么样”,赶紧改进吧!!遇到这个问题的还不止我们。
没想到这个酒店卫生要自己搞,携程应该在订房系统中告知我们,需要缴纳卫生费,这样对我们选择房间,还强加莫须有的理由来强迫扣你的钱,携程居然还是帮凶,
位置便利,服务周到
总的来说,Arena是个住宿很方便的地方。它靠近超市,公共交通就在门口。泳池非常棒。办公室通常能满足我们的要求。清洁人员虽然不是最友好的,但他们都完成了自己的工作。我通常会给客房服务小费,但被告知在澳大利亚不需要给小费。