The hotel doesn’t match the pictures showed online. There is no elevator. The place was outdated! It is very difficult to reach the front desk from day one. We tried calling that morning for an early check-in as well as emailing. Nothing! Very poor customer service.
When we checked in, we were given our room card key which was on the third floor. It was an huge struggle for me to walk upstairs. Upon entering, there was someone already there. The TV was in loud and the bed was messy. Bathroom was full of stuff.
We went back downstairs and she claimed her system showed the room should have been emoted and cleaned. I asked for accommodations for the first floor. There were none. We had to leave. It was a huge disappointment.
We asked for a refund and were told we had to reach out to *******. ******* has repeatedly tried to contact the property manager. No response! I was told I will not be able to get my money back. I will be reaching out to the manager myself.
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酒店回复: We apologize for the inconvenience during the check in process of your reservation. I have sent you a private message. Please feel free to reach out to me about the issues you had and any questions I can answer for you.
5.0分
其他
it was a memorable stay. rooms were very neat and property looks new. breakfast option was good and hygiene.
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酒店回复: Thank you for staying with us! We are glad that you enjoyed your stay with us and look forward to seeing you again!
4.0分
家庭亲子
The room was clean, the staff was wonderful. Breakfast was delicious! The building is just a bit old, other than that, we were comfortable!
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酒店回复: Thank you for staying with us! We are glad that you enjoyed your stay and we look forward to seeing you again in the future.
3.0分
家庭亲子
Bed was too soft but room was nice. Continental breakfast was not very good. Last stay in 2024 was much better.
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酒店回复: Thank you so much for your feedback. We are always looking for ways to improve. I will be sharing this feedback with our team. We hope that you will consider staying with us again.
4.0分
其他
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The staff was polite, respectful and friendly, the hotel rooms are renovated and clean, just an older hotel, but was a decent stay for the price, breakfast was good and we enjoyed our stay!
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酒店回复: Thank you for your feedback! We are very glad that you enjoyed your stay with us and look forward to seeing you again!
4.0分
商务出差
Clean rooms and location with friendly staff. Only there to sleep and had a good night.
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酒店回复: Thank you for staying with us! We are glad that you enjoyed your stay!
5.0分
其他
Room was nice. Staff was friendly and helpful. Breakfast had a lot of options.
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酒店回复: Thank you for staying with us and your kind words! They have been shared with our team! We look forward to your next stay with us!
4.0分
商务出差
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There were ample dinning places near by. I had a room on the 1st floor and it was very quiet considering how close it was to the road. Very pleasant staff and pretty good complimentary breakfast.
开头有点不顺利，但房间很干净，早餐也很棒。所有员工都非常友好。酒店现在有一个新政策，所有住客都需要支付一笔房间损坏押金，这笔费用会在退房后一天退还。如果在预订时能有相关说明就更好了。
值班经理人很好。我们住一晚，一切都很顺利。总的来说，客户服务非常棒。
The hotel doesn’t match the pictures showed online. There is no elevator. The place was outdated! It is very difficult to reach the front desk from day one. We tried calling that morning for an early check-in as well as emailing. Nothing! Very poor customer service.
When we checked in, we were given our room card key which was on the third floor. It was an huge struggle for me to walk upstairs. Upon entering, there was someone already there. The TV was in loud and the bed was messy. Bathroom was full of stuff.
We went back downstairs and she claimed her system showed the room should have been emoted and cleaned. I asked for accommodations for the first floor. There were none. We had to leave. It was a huge disappointment.
We asked for a refund and were told we had to reach out to *******. ******* has repeatedly tried to contact the property manager. No response! I was told I will not be able to get my money back. I will be reaching out to the manager myself.
it was a memorable stay. rooms were very neat and property looks new. breakfast option was good and hygiene.
The room was clean, the staff was wonderful. Breakfast was delicious! The building is just a bit old, other than that, we were comfortable!
Bed was too soft but room was nice. Continental breakfast was not very good. Last stay in 2024 was much better.
The staff was polite, respectful and friendly, the hotel rooms are renovated and clean, just an older hotel, but was a decent stay for the price, breakfast was good and we enjoyed our stay!
Clean rooms and location with friendly staff. Only there to sleep and had a good night.
Room was nice. Staff was friendly and helpful. Breakfast had a lot of options.
There were ample dinning places near by. I had a room on the 1st floor and it was very quiet considering how close it was to the road. Very pleasant staff and pretty good complimentary breakfast.