The pillows were super small. Rooms just look dark and old but does have some updates. Front desk check in person was unperson-able.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are glad you chose to stay with us and appreciate your insights. We have noted your feedback regarding the pillow size, room appearance, and the check-in interaction, and our team will review these points to strengthen comfort and guest engagement moving forward. We remain committed to improving. Visit again.Sincerely, Hotel Manager
2.0分
商务出差
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Check-in was fine. Really, not much was said. The room was ok. Flooring was bowed and popped every time you stepped on it, and the air did not work. The room was hot. Water sputtered at the bathroom faucet, and the shower never got hot.
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酒店回复: Dear Guest,We regret that your stay was affected by the room’s condition and maintenance issues. While we are glad the check-in process went smoothly, the concerns you mentioned about the flooring, air conditioning, and inconsistent water temperature have been shared with our maintenance team for immediate inspection. We will ensure proper repairs and quality checks are carried out to improve comfort and functionality. Hope you will visit again.Sincerely, Hotel Manager
1.0分
其他
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First room dirty. Moved to second room after several others were checked in. The whole staff was rude. Second room dresser drawers broken and bathroom sink faucet leaked everywhere. Breakfast we had 30 minutes left before it was closed but only eggs or a waffle no syrup no forks. Was told to use a spoon. Very rude
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酒店回复: Dear Guest,We regret the inconvenience you experienced during your stay. Cleanliness and staff service are essential to us, and your comments will be shared with the respective teams for review. We will also address the breakfast setup and maintenance concerns to ensure a more comfortable and organized experience for future guests. We hope to offer a better experience on your next visit.Sincerely, Hotel Manager
1.0分
朋友出游
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For the price I paid for this place, I would have expected a lot more than what we received! This place is way outdated, beat up and old. In the middle of watching TV, it shuts off and then when I turn it back on it says no signal. It’s sad to think you pay almost $200 of your well-earned money and this is what you get. Thankful we’re only here one night!
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酒店回复: Amy, Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. We understand how disappointing it can be when the quality of your stay doesn’t align with the value you anticipated.Please know that we’re actively working on property updates and improvements, including addressing maintenance issues such as the television connection you mentioned. Your comments are valuable in helping us identify where we can do better.I hope you’ll consider giving us another opportunity in the future to provide a more comfortable and enjoyable stay.
1.0分
其他
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It was hair in the shower. No cable, was told they are having issues. Asked about compensation. NONE. The breakfast was okay, to be expected. The hallways looks gloomy and unwelcoming. Never will stay again.
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酒店回复: Dear Guest,We regret the inconvenience you experienced with the shower cleanliness, television service, and overall hallway condition. Your comments have been shared with our maintenance and housekeeping teams to enhance cleanliness checks and improve the overall atmosphere. We are pleased that you found breakfast satisfactory and will focus on elevating the guest experience for future visits. Hope you will visit again.Sincerely, Hotel Manager
3.0分
朋友出游
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Staff was pulling a double shift. Seemed very irritating with checking people in. Room was fine, didnt like the quality of the pillows, just not my preference. Entrance area is not clearly marked and parking lots around the property are tore up.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are glad you found the room comfortable overall. We regret the concerns regarding staff interaction, parking conditions, and pillow quality. Your feedback will be shared with our management team for review and improvement. We appreciate your input and hope to provide a smoother experience during your next visit.Sincerely, Hotel Manager
3.0分
商务出差
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Intermittent TV service. Heat/AC thermostat didn’t work. Piece of baseboard fell off from walking. Towels were worn out. $75 incidental charge at check in, just in case?
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酒店回复: Dear Guest,Thank you for your feedback. We regret to hear about the maintenance and amenity issues during your stay. Your comments about the TV, thermostat, baseboard, and towel condition will be reviewed with our maintenance and housekeeping teams. We also take note of your concern regarding the incidental charge and will ensure clearer communication at check-in. Hope you will visit again.Sincerely, Hotel Manager
3.0分
其他
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The checkin staff member was very nice but i was originally given a key and assigned to one room. I walked in and the room was occupied by a different guest. My second room was unoccupied thankfully.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are glad you found our front desk staff pleasant and accommodating. We regret the inconvenience caused by the initial room assignment and have shared your comments with our front office team to ensure better coordination and accuracy during check-in. We look forward to welcoming you back soon.Sincerely, Hotel Manager
酒店位置很好，非常适合我们游览圣查尔斯市中心。员工非常友善乐于助人。早餐做得非常完美，美味可口，也有好几种非烹饪的冷餐选择。我们肯定会再来入住的。我们套房里的按摩浴缸也很棒。
很棒的住宿体验。
宽敞的卧室和浴室。
位置优越。
设施齐全，服务周到。
The pillows were super small. Rooms just look dark and old but does have some updates. Front desk check in person was unperson-able.
Check-in was fine. Really, not much was said. The room was ok. Flooring was bowed and popped every time you stepped on it, and the air did not work. The room was hot. Water sputtered at the bathroom faucet, and the shower never got hot.
First room dirty. Moved to second room after several others were checked in. The whole staff was rude. Second room dresser drawers broken and bathroom sink faucet leaked everywhere. Breakfast we had 30 minutes left before it was closed but only eggs or a waffle no syrup no forks. Was told to use a spoon. Very rude
For the price I paid for this place, I would have expected a lot more than what we received! This place is way outdated, beat up and old. In the middle of watching TV, it shuts off and then when I turn it back on it says no signal. It’s sad to think you pay almost $200 of your well-earned money and this is what you get. Thankful we’re only here one night!
It was hair in the shower. No cable, was told they are having issues. Asked about compensation. NONE. The breakfast was okay, to be expected. The hallways looks gloomy and unwelcoming. Never will stay again.
Staff was pulling a double shift. Seemed very irritating with checking people in. Room was fine, didnt like the quality of the pillows, just not my preference. Entrance area is not clearly marked and parking lots around the property are tore up.
Intermittent TV service. Heat/AC thermostat didn’t work. Piece of baseboard fell off from walking. Towels were worn out. $75 incidental charge at check in, just in case?
The checkin staff member was very nice but i was originally given a key and assigned to one room. I walked in and the room was occupied by a different guest. My second room was unoccupied thankfully.