There was limited members of staff. The barman was under 18, so could not serve alcohol. We asked to order and was told to wait 10 to 15 minutes. 20 minutes later we asked again and were told we had to wait another 10 minutes. We have an autistic daughter who was hungry and could not understand why she had to wait. The mixed grill, in particular was undercooked. There were no eggs or tomatoes and we were only told this when the order was served. The lager was so lively that I never received a full pint. Bathroom door was creaky, plus there was an alarm sound coming constantly from the bathroom. Breakfast was cold and undercooked. The worst Premier Inn I have ever stayed in!!
5.0分
其他
Couldn’t ask for more everything was spot on , clean tidy room , comfortable beds and mrs loves a bath so was a bonus and the host david was a top bloke too!
5.0分
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Perfect stay; Christmas with family nearby. Hotel quiet, clean, unfussy, the right temperature, comfortable bed, easy access, no hassle! Great decision ! Thank you Xx
我只住了一晚，房间宽敞干净，床也很舒服，非常棒。晚餐的选择虽然有限，但自助早餐非常丰盛，我很喜欢。酒店位置便利，紧邻火车站，对我来说非常理想。工作人员也非常友好热情。
别浪费钱！！！客房服务很差劲。衣架上满是灰尘，地毯都没打扫。浴室地板也没打扫。早餐等了10分钟才有人入座，之后又等了20分钟才有人点餐。一个女孩独自一人尽力点餐，却没人帮忙。早餐20分钟后才送来，简直糟透了！！再也不来了！！！
这家酒店人手严重不足，简直荒唐。在职的员工都非常有礼貌，乐于助人。我们为他们感到难过。浴室的风扇坏了，浴室里好几个小时都是蒸汽。房间很干净，床也很舒服。但 Premier Inn 需要解决人员配备问题。以后不会再入住他们了。
酒店位置极佳。步行两分钟即可到达火车站，可乘火车前往哈罗盖特。酒店设有充足的免费停车位。酒店人手严重不足。入住时不得不费力寻找服务员。早餐只有一个服务员。他工作很努力，但需要帮助！这导致早餐质量很差。退房时前台空无一人，所以无法留下反馈。
1. 抵达后，我要求提供套餐，却被告知由于“设备问题”，晚餐无法提供。2. 周五早上，酒店通知我仅提供欧陆式早餐。然而，早餐只有吐司和麦片，并告知我可退款（但无法退款）。3. 周五晚上，我被告知（再次）由于“设备问题”无法提供晚餐，但显然这是人员问题，而且酒店方面对原因撒了谎。4. 周六晚上，我本来可以享用晚餐，但由于坐了一会儿，我不得不催促一位工作人员来点餐，而这位工作人员随后不得不联系替换的厨师确认是否可以完成订单。5. 当我向前台询问房间清洁事宜时，被告知只能更换毛巾和清空垃圾桶。总结：我对这次住宿感到非常失望，不得不在当地只有一家价格不菲的餐厅的地方寻找其他餐厅。还有一次，我不得不去超市买些冷食作为晚餐。像您这样知名的连锁酒店应该会有足够的员工来提供餐食和早餐，因为周五只有一名员工负责接待处和餐厅。我想根据周五早上接待员的规定，退还早餐费。
这次入住体验是我们在这家酒店最糟糕的一次，我们之前住过好几次。我们只预订了早餐，但通常都会在酒店吃晚餐，但抵达后，我们被告知由于餐厅人手不足，无法在餐厅用餐。幸运的是，我们设法去了马路对面的意大利餐厅，并安排第二天晚上在Kestrel餐厅用餐。这可不是我们期待的Premier Inn一贯的服务。
自从我们上次9月22日入住以来，这里的标准就下降了。整栋楼都不再干净，员工也不像上次那样友好（这真是个奇怪的例外）。非常失望，可能不会再住这里了，位置不错。
There was limited members of staff. The barman was under 18, so could not serve alcohol. We asked to order and was told to wait 10 to 15 minutes. 20 minutes later we asked again and were told we had to wait another 10 minutes. We have an autistic daughter who was hungry and could not understand why she had to wait. The mixed grill, in particular was undercooked. There were no eggs or tomatoes and we were only told this when the order was served. The lager was so lively that I never received a full pint. Bathroom door was creaky, plus there was an alarm sound coming constantly from the bathroom. Breakfast was cold and undercooked. The worst Premier Inn I have ever stayed in!!
Couldn’t ask for more everything was spot on , clean tidy room , comfortable beds and mrs loves a bath so was a bonus and the host david was a top bloke too!
Perfect stay; Christmas with family nearby. Hotel quiet, clean, unfussy, the right temperature, comfortable bed, easy access, no hassle! Great decision ! Thank you Xx