We were never informed that there was a hot tub or we would have used it. Not enough pillows. When we requested a couple of more we were told they had run out of them. Beds are not the most comfortable either. I thought they were way too hard.
4.0分
家庭亲子
No fresh fruit.
Loud within walls but not too late. Pool wasnt open. No hot tub use.
We did have a decent stay.
3.0分
其他
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Rooms and facility are in desperate need for an upgrade. The bathroom door is not on the bottom hinge. It is hanging and sliding on the floor. The furniture is worn and shows it has been years since upgrades. The toilet handle is barely working. The staff is different and doesn’t look professional. They look like they rolled out of bed and came to work. The coffee is just flavored water, it was terrible, cold and empty most of breakfast. The forks ran out during breakfast and the staff couldn’t stop talking to come get more out. As the old saying goes “you get what you paid for” it is true with this place. We stuck it out because it was just a place to sleep but wouldn’t do that again. Will find another place next time.
2.0分
家庭亲子
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Staff was hard to find... virtually not anyone behind the desk most times. AC temp could not be changed... light above sink in bathroom did not work... toilet ran so it would refill every 5-10 minutes... no drain stop in the tub just a few things. Bed was ok. BUT to top off the stay, when checking out the person who finally showed up at the desk gave me grief because I asked for a receipt. He was pissed because we had booked thru ******* and commented that now we could see how much they were skimming from him! Disappointed to say the least.
4.0分
其他
Tv didnt work right. No plug in the tub. Lights not great. Breakfast pretty good. Needed water. Bed rock hard and sagged. Time to freshen up!
2.0分
商务出差
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Room door was kicked in neither their dead bolt lock or other the latch lock was broke You could tell the door had been kicked in quite a few times just all around filthy hotel definitely did not make me feel comfortable not being able to lock the door.
1.0分
家庭亲子
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Staff acted as if we were a nuisance any time we needed anything. They also double booked our room and an unsuspecting person walked into our room with all of our things in it. The key cards for the doors did not work. Reprogrammed at least 5 times during our 2 day stay. Our bathroom door handle was falling off and there were missing pieces of carpet around the room. The hot tub is tiny, jets don't work, and is very unsafe to get in and out of. 10/10 would NOT recommend. Wish we would have spent a little more and went anywhere else.
4.0分
家庭亲子
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It's a place to sleep, nothing fancy, the included breakfast is good, although the manager, an old lady with glasses, watches the quantity and each thing one takes from the kitchen, and yells at the guests, very poor service from her, the rest of the hotel staff are all very good, only she is very grumpy.
Es un lugar para dormir, nada de lujos, el desayuno incluido es bueno, aunque la gerente, una señora vieja y de lentes, vigila la cantidad y cada cosa que uno agarra de la cocina, y grita a los huéspedes, muy mala atención por parte de ella, el resto del personal del hotel muy buenos todos, solo ella es muy malhumorada.
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酒店回复: I’m sorry you were upset about my Front desk Manager. But we don’t allow a bunch of Tupperware to be filled full in the mornings with food. She did say you could get plates of food just not filling Tupperware containers up. I hope you have a great trip home.
4.0分
情侣出游
Outer window pane was broken; staff said it happened during the summer - looked awful and should have been replaced by now.
3.0分
家庭亲子
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The desk clerk was extremely nice and tried his best to accommodate our reservations and navigate issues that arose.
First, one of the rooms we were checked into already had an occupant in it, so he fixed that.
There were quite a few questionable people around the property including a man passed out on the bench within feet of the main entrance. When I brought this to the clerks attention he went out and woke the man up but he remained out there intoxicated and at one point was drunkenly trying to talk to my daughter, which made her and I extremely uncomfortable.
Next issue was I called before making the reservation to ensure the pool was open for use and told it was then as well as upon check in. We proceeded to eat our dinner and went to head down to the pool which my daughter has been waiting for all day to be met with a note on the locked pool door that it was closed. When addressing the issue again with the extremely kind and professional desk clerk we were informed that the pool lining had gotten a rip in it and couldn’t be used. When asks if it would be fixed by our check out the next morning, he was very apologetic and said that was unknown. The hot tub was still ok for use so the also very helpful day staff let us in to soak the next morning for a few minutes, but we booked this hotel because my daughter wanted to swim.
Next issue was the door didn’t latch completely which I did not become aware of until my husband came back after an event and walked in.
Average
We were never informed that there was a hot tub or we would have used it. Not enough pillows. When we requested a couple of more we were told they had run out of them. Beds are not the most comfortable either. I thought they were way too hard.
No fresh fruit.
Loud within walls but not too late. Pool wasnt open. No hot tub use.
We did have a decent stay.
Rooms and facility are in desperate need for an upgrade. The bathroom door is not on the bottom hinge. It is hanging and sliding on the floor. The furniture is worn and shows it has been years since upgrades. The toilet handle is barely working. The staff is different and doesn’t look professional. They look like they rolled out of bed and came to work. The coffee is just flavored water, it was terrible, cold and empty most of breakfast. The forks ran out during breakfast and the staff couldn’t stop talking to come get more out. As the old saying goes “you get what you paid for” it is true with this place. We stuck it out because it was just a place to sleep but wouldn’t do that again. Will find another place next time.
Staff was hard to find... virtually not anyone behind the desk most times. AC temp could not be changed... light above sink in bathroom did not work... toilet ran so it would refill every 5-10 minutes... no drain stop in the tub just a few things. Bed was ok. BUT to top off the stay, when checking out the person who finally showed up at the desk gave me grief because I asked for a receipt. He was pissed because we had booked thru ******* and commented that now we could see how much they were skimming from him! Disappointed to say the least.
Tv didnt work right. No plug in the tub. Lights not great. Breakfast pretty good. Needed water. Bed rock hard and sagged. Time to freshen up!
Room door was kicked in neither their dead bolt lock or other the latch lock was broke You could tell the door had been kicked in quite a few times just all around filthy hotel definitely did not make me feel comfortable not being able to lock the door.
Staff acted as if we were a nuisance any time we needed anything. They also double booked our room and an unsuspecting person walked into our room with all of our things in it. The key cards for the doors did not work. Reprogrammed at least 5 times during our 2 day stay. Our bathroom door handle was falling off and there were missing pieces of carpet around the room. The hot tub is tiny, jets don't work, and is very unsafe to get in and out of. 10/10 would NOT recommend. Wish we would have spent a little more and went anywhere else.
It's a place to sleep, nothing fancy, the included breakfast is good, although the manager, an old lady with glasses, watches the quantity and each thing one takes from the kitchen, and yells at the guests, very poor service from her, the rest of the hotel staff are all very good, only she is very grumpy.
Es un lugar para dormir, nada de lujos, el desayuno incluido es bueno, aunque la gerente, una señora vieja y de lentes, vigila la cantidad y cada cosa que uno agarra de la cocina, y grita a los huéspedes, muy mala atención por parte de ella, el resto del personal del hotel muy buenos todos, solo ella es muy malhumorada.
Outer window pane was broken; staff said it happened during the summer - looked awful and should have been replaced by now.
The desk clerk was extremely nice and tried his best to accommodate our reservations and navigate issues that arose.
First, one of the rooms we were checked into already had an occupant in it, so he fixed that.
There were quite a few questionable people around the property including a man passed out on the bench within feet of the main entrance. When I brought this to the clerks attention he went out and woke the man up but he remained out there intoxicated and at one point was drunkenly trying to talk to my daughter, which made her and I extremely uncomfortable.
Next issue was I called before making the reservation to ensure the pool was open for use and told it was then as well as upon check in. We proceeded to eat our dinner and went to head down to the pool which my daughter has been waiting for all day to be met with a note on the locked pool door that it was closed. When addressing the issue again with the extremely kind and professional desk clerk we were informed that the pool lining had gotten a rip in it and couldn’t be used. When asks if it would be fixed by our check out the next morning, he was very apologetic and said that was unknown. The hot tub was still ok for use so the also very helpful day staff let us in to soak the next morning for a few minutes, but we booked this hotel because my daughter wanted to swim.
Next issue was the door didn’t latch completely which I did not become aware of until my husband came back after an event and walked in.