酒店回复: We’re very sorry to hear about your experience and appreciate you sharing your feedback. We apologize for the issues with maintenance, cleanliness, and the breakfast quality. We will review these concerns with our team to improve our services. Thank you for your comments, and we hope to have the opportunity to provide a better experience in the future.
1.0分
情侣出游
No one was there to actually check us in after confirming the time we’d be there 5 hours earlier. Definitely dodged a bullet from the looks of everything
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酒店回复: ⸻Thank you for your feedback. We’re truly sorry to hear about your experience and any inconvenience caused by the check-in process. This is not the level of service we aim to provide, and we take your concerns seriously. We understand how frustrating this must have been, especially after confirming your arrival time. Your comments have been shared with our team so we can address the issue and ensure it doesn’t happen again. We appreciate you bringing this to our attention and wish you all the best in your future travels.
1.0分
情侣出游
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I do not recommend anyone stay here. The furniture was scratched up like someone had left dogs in there all day, multiple pieces of furniture were broken or missing handles, there were stains on the pillowcases and sheets, and we noticed the next morning there was no smoke detector in the room! If it had not been late already and if I had noticed that sooner, we would have high tailed it out of there. I'm shocked Wyndham has their name on this property.
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酒店回复: We sincerely apologize for the issues you encountered during your stay. Your experience does not reflect the high standards we strive to maintain at Super 8 Topeka. We’re truly sorry for the condition of your room and the maintenance concerns you mentioned, including the missing smoke detector — this is a serious matter, and our team has already addressed it to ensure guest safety.We appreciate you taking the time to share this feedback, as it helps us identify areas that need improvement. Please know that we’re reviewing all housekeeping and maintenance procedures to prevent this from happening again.Thank you for bringing these concerns to our attention.— Super 8 Topeka Management
4.0分
其他
Beds were comfortable, but it was noisy at 2:00 in the morning. That was the other customers' fault, not the hotel's.
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酒店回复: ⸻Thank you for your feedback.We’re glad to hear you found the beds comfortable. We’re sorry to hear about the noise during your stay. While we do our best to ensure a peaceful environment, unfortunately, disturbances caused by other guests can sometimes occur. Please know that our team is available 24/7, and we always encourage guests to contact reception so we can address any issues right away. We hope to welcome you back for a quieter stay in the future.⸻Would you like it to sound more casual or more formal?
1.0分
其他
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DIRTY & UNSAFE
Door into building was shattered. Our safety latch was broken and unusable. Room was dirty. Blackout drapes were held together by pant hangers. ***** hair on sheet. Luggage rack straps were cut so rack was unusable. Property had garbage everywhere. We didn’t feel comfortable or safe.
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酒店回复: ⸻We’re very sorry to hear about your experience and sincerely apologize that your stay did not meet expectations.What you described is far from the standard we strive to provide, and we take your feedback very seriously. The safety and comfort of our guests are our top priorities, and we’re deeply concerned to hear about the broken safety latch, cleanliness issues, and overall condition of the room and property.Please know that we are actively investigating these matters with our housekeeping and maintenance teams to ensure they are addressed immediately. Feedback like yours is essential in helping us make necessary improvements.We understand how unsettling your experience must have been, and we regret that we fell short. We hope you’ll consider reaching out to us directly, as we’d like the opportunity to make this right.
1.0分
情侣出游
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The whole property was falling apart and sketchy. There were two men smoking directly outside the lobby door. The whole building smelt strongly of **** and smoke. Staff wasn’t great. We left early and didn’t get a refund. Pretty sure there were bedbugs. Even though they had a mattress cover. I wouldn’t ever stay here again, ran poorly by sketchy people.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the experience you had during your stay. We are very sorry to hear about the concerns you mentioned regarding the condition of the property, cleanliness, and overall environment. This is not the level of service or comfort we want for our guests. Your comments will be shared with our team so we can address these issues and make the necessary improvements. We appreciate you bringing this to our attention and regret that we did not meet your expectations.
2.0分
其他
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Disappointed
my first impression was the musty smell. flooring is in need of repair. doors blocked open with folded magazines. My room was ok. TV would not work! Breakfast was indeed light . there was nothing except cereal. I will never stay there or advise anyone to. Bad as Motel 6
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酒店回复: Dear [Guest’s Name],lonnieThank you for taking the time to share your feedback. I’m truly sorry to hear that your stay did not meet expectations. We sincerely apologize for the musty smell, the condition of the flooring, and the inconvenience with the TV and breakfast. Your experience is not reflective of the standards we strive to maintain.Please know that your comments have been noted, and we will be addressing these issues with our team to ensure improvements are made. We value your input and regret that we missed the mark during your visit.Thank you again for bringing this to our attention.Sincerely,[Your Name][Hotel/Property Name]⸻Would you like me to tailor this further based on your role (owner, manager, staff, etc.) or the name of the property?
3.0分
情侣出游
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Hooters and Burger King are within walking distance for food. Our room still had trash and an unswept floor. The king size bed was on a bed frame but also had 2x4’s holding it up. The toilet felt like it was falling out of the floor and the flush lever was bone and had to be messed with to flush. Could use a make over or upgrade for sure.
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酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear about the issues you experienced during your stay. What you described regarding the cleanliness of the room, the condition of the bed, and the bathroom is far below our standards, and we sincerely apologize for the inconvenience this caused.Your comments have been shared with our housekeeping and maintenance teams so we can address these problems immediately. We agree that updates are needed and are actively working toward improvements to provide a better experience for our guests.We appreciate you bringing these matters to our attention and hope you’ll consider giving us another chance in the future after we’ve made the necessary upgrades.⸻Let me know if you’d prefer a firmer or more apologetic tone.
房间很脏，地毯有破洞，地板上有鞋印，毯子也有破洞，预订的是特大号床房结果给了大号床房，酒店需要翻新了，以后再也不会住这里了。
比较老旧，一般住住也还可以
糟糕的
酒店没有维护。 房间里的地毯又脏又臭。没有毛巾，我只好下去要。
抵达时在接待处的同一个人就是在酒店走廊拖地板的同一个人。 早餐只是黑咖啡，环境又黑又脏。我想我不会住这样的酒店。
No one was there to actually check us in after confirming the time we’d be there 5 hours earlier. Definitely dodged a bullet from the looks of everything
I do not recommend anyone stay here. The furniture was scratched up like someone had left dogs in there all day, multiple pieces of furniture were broken or missing handles, there were stains on the pillowcases and sheets, and we noticed the next morning there was no smoke detector in the room! If it had not been late already and if I had noticed that sooner, we would have high tailed it out of there. I'm shocked Wyndham has their name on this property.
Beds were comfortable, but it was noisy at 2:00 in the morning. That was the other customers' fault, not the hotel's.
DIRTY & UNSAFE
Door into building was shattered. Our safety latch was broken and unusable. Room was dirty. Blackout drapes were held together by pant hangers. ***** hair on sheet. Luggage rack straps were cut so rack was unusable. Property had garbage everywhere. We didn’t feel comfortable or safe.
The whole property was falling apart and sketchy. There were two men smoking directly outside the lobby door. The whole building smelt strongly of **** and smoke. Staff wasn’t great. We left early and didn’t get a refund. Pretty sure there were bedbugs. Even though they had a mattress cover. I wouldn’t ever stay here again, ran poorly by sketchy people.
Disappointed
my first impression was the musty smell. flooring is in need of repair. doors blocked open with folded magazines. My room was ok. TV would not work! Breakfast was indeed light . there was nothing except cereal. I will never stay there or advise anyone to. Bad as Motel 6
Hooters and Burger King are within walking distance for food. Our room still had trash and an unswept floor. The king size bed was on a bed frame but also had 2x4’s holding it up. The toilet felt like it was falling out of the floor and the flush lever was bone and had to be messed with to flush. Could use a make over or upgrade for sure.