酒店回复: Hello Yesenia,Agradecemos su comentario sobre el servicio, ya que valoramos la dedicación de nuestro equipo. Lamentamos que hallas encontrado la limpieza del cuarto insatisfactoria. Sus observaciones son importantes para nosotros y serán compartidas con el equipo correspondiente para mejorar nuestros estándares. Agradecemos su comprensión y esperamos que considere visitarnos nuevamente en el futuro.
5.0分
其他
原文
翻译提供方：Google
安宁和良好的服务
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酒店回复: Hi Juan! Thank you for your fantastic review! We're thrilled to hear that you enjoyed the tranquility and good service during your stay. Your satisfaction is important to us, and we look forward to welcoming you back to Quality Inn Moses Lake in Washington for another great experience soon!
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Hello Ronald,Thank you for taking the time to share your feedback. Your experiences are valuable to us as we continuously strive to improve our services. If you'd like to discuss your stay in more detail, please reach out to management directly. We appreciate your insights and hope you consider us for your future travels.
1.0分
朋友出游
Guys you need more pay attention for your cleaning services, this place terrible has service
Thank you
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酒店回复: Hi Yuliya! Thank you for your feedback. We regret that cleanliness and service fell short of expectations during your stay. Your comments will be used to reinforce higher standards so future visits are more comfortable.
3.0分
商务出差
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Staff were friendly, knowledgeable, and very helpful. You can tell the building and rooms were old which makes it challenging to keep a clean appearance. I felt safe in my room and safe leaving my car in the parking lot.
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酒店回复: Hello Racheal, Thank you for your feedback. We're glad to hear that you found our staff friendly and knowledgeable, and that you felt safe during your stay. We appreciate your comments regarding the building and room conditions, as we strive to maintain a welcoming environment for our guests. Your observations help us continue to improve, and we hope you consider staying with us again in the future.
2.0分
其他
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Staff is Great…Property, not so much!
The staff were wonderful and they all seem to be proud to work there. Everyone wanted to add to our stay. That being said, the property is in very poor condition. The rooms are clean but the walls are cracked and peeling, the furniture is badly scuffed. Our room did not have a hair dryer and staff was not able to supply one (although they offered to allow us to use another room to dry our hair…certainly inconvenient the gesture was nice). After purchasing our own hair dryer, there was no shampoo or conditioner dispensers or small bottles. Housekeeping was kind enough to provide some finally.
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酒店回复: Hello Shelley,Thank you for sharing your feedback about your recent stay. We're pleased to hear that our staff made a positive impact on your experience with their dedication and service. Your comments regarding the condition of the property and the amenities will be communicated to the appropriate team for future consideration. It's great to know that housekeeping was able to assist you with the necessary items during your stay. We appreciate your input and hope you will consider staying with us again for an improved experience.
3.0分
其他
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I booked Quality inn instead of the cheaper places for one night as we were only in town to purchase something and then leave ....their brand usually has good QUALITY....not here...the breakfast was poor tasting...the bed..I was fine but the rooms need w major update.....not my type of workmanship...the staff was fine.vert friendly...for a 120 per night the room was like the 70 per night across the street
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酒店回复: Hi Davin! Thank you for sharing your experience with us. We are glad to hear our staff was friendly, but we regret that the room condition and breakfast did not meet your expectations. Your feedback about the need for updates and value for price will be reviewed closely to improve future stays.
2.0分
其他
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Definity not a "Quality" Inn
The window had a large crack in it. The upholstered chair and stool were so incredibly dirty that we absolutely could not use them. The refrigerator dial was broken and it froze our drinks so that they exploded when opened.
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酒店回复: Hello Robert,Thank you for sharing your feedback. We take maintenance and cleanliness seriously, and your comments will be forwarded to the appropriate team for review. We strive to provide a comfortable experience for all guests and will use your insights to improve our facilities. We appreciate your input as we continue to enhance our services and accommodations for future visitors.
2.0分
情侣出游
Staff was very friendly including the manager Joann, but the room wasn’t clean and smelled like mold. Bad! Breakfast food was mediocre and not refilled.
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酒店回复: Hello Jesse,Thank you for your feedback. We're glad to hear that you found our staff friendly, especially Joann. We take cleanliness and quality seriously, and your comments regarding the room and breakfast will be shared with our management team for further review. We appreciate your input as it helps us improve the experience for future guests. Thank you for your valuable insights.
房间很旧，地毯很脏，通道有住客酒后呕吐无清洁，床头柜内有带血绷带。一楼是地下室层通风差：隔音差周边噪音很吵。原来订单一张大床房，但实际是双床房搬走一张单床充作大床房。非常差的酒店，完全不值网上的订价价格。差评差评！！！
前屋里很多东西都很脏。服务很棒。
安宁和良好的服务
好的
Guys you need more pay attention for your cleaning services, this place terrible has service
Thank you
Staff were friendly, knowledgeable, and very helpful. You can tell the building and rooms were old which makes it challenging to keep a clean appearance. I felt safe in my room and safe leaving my car in the parking lot.
Staff is Great…Property, not so much!
The staff were wonderful and they all seem to be proud to work there. Everyone wanted to add to our stay. That being said, the property is in very poor condition. The rooms are clean but the walls are cracked and peeling, the furniture is badly scuffed. Our room did not have a hair dryer and staff was not able to supply one (although they offered to allow us to use another room to dry our hair…certainly inconvenient the gesture was nice). After purchasing our own hair dryer, there was no shampoo or conditioner dispensers or small bottles. Housekeeping was kind enough to provide some finally.
I booked Quality inn instead of the cheaper places for one night as we were only in town to purchase something and then leave ....their brand usually has good QUALITY....not here...the breakfast was poor tasting...the bed..I was fine but the rooms need w major update.....not my type of workmanship...the staff was fine.vert friendly...for a 120 per night the room was like the 70 per night across the street
Definity not a "Quality" Inn
The window had a large crack in it. The upholstered chair and stool were so incredibly dirty that we absolutely could not use them. The refrigerator dial was broken and it froze our drinks so that they exploded when opened.
Staff was very friendly including the manager Joann, but the room wasn’t clean and smelled like mold. Bad! Breakfast food was mediocre and not refilled.