酒店回复: Dear Dylan, It is disappointing to learn of the issues you experienced with our front desk during check-in. We strive to create an exceptional, memorable experience for each guest, so please accept our apologies for what you encountered. During the late hour, we have a phone number available for our guests to call. If unanswered, it is routed to the manager; we are sorry if you were unable to connect with any of us. We completely understand your frustration and the inconvenience this caused you. Thank you for your valuable feedback and, most importantly, your patience. We hope you will give us another opportunity in the future.Sincerely,Hotel Management
酒店回复: Dear Lakisha, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our team is looking at the faulty area and will fix it. Our priority is to serve our guests with excellent service; anything lacking in this is taken very seriously. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management
酒店回复: Dear Laura, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we will provide you with a flawless stay in the future.Sincerely,Hotel Management
酒店回复: Dear David, Thank you for choosing us and appreciating our staff. However, we are sorry for the inconvenience caused in the room. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and maintenance team to ensure all areas are thoroughly cleaned and inspected. Our front desk can always help you with improving your time with us. Please allow us to correct this for you on your next visit and regain your trust. Sincerely,Hotel Management
酒店回复: Dear Maranda, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
酒店回复: Dear Sherilyn, Thank you for your review. We apologize that our front office team fell short of providing you with the excellent service we strive for when you arrive at our hotel. We also apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with an exceptional experience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
我不得不另找一间房间，因为前台一直没人来。我试着打电话，但也没人接。周围一直没人。我希望我的信用卡能全额退款。
这家酒店和应用程序上显示的完全不一样！！！！尽管我没有在那里住过，但几个月过去了，我还是没有拿回我的钱！！！
不是一个好的选择。
房间门锁挂着（坏了）
油漆剥落，陈旧过时。房间里的床看起来像一张折叠床。虽然是长期住宿，但没有碗碟、锅、平底锅，没有肥皂，只有一卷纸巾，因为卷筒上的一卷是空的。我经常从伊利诺伊州到田纳西州科尔多瓦出差。我从来没有住过这个房间，我觉得不安全也不干净。他们告诉我不能退款。所以我不得不自掏腰包买点好东西。
我在孟菲斯科尔多瓦的长期住宿
工作人员非常乐于助人，日间经理 Sheila 非常可爱，周末服务员 Felicia 非常乐于助人，考虑到我的腿断了，他们总是随时待命。我遇到的唯一问题是偶尔看到害虫，不过我也看到有人在房间里喷洒杀虫剂，我住过的那些房间也有害虫，所以这很好。管家（我忘了她的名字）非常友善，总是确保我拥有一切所需，没有遗漏任何东西。总的来说，我在这里住得很愉快，我一定会再来的。
我不喜欢我的房间里第一天晚上就有三样东西无法使用，比如房间电话、电视遥控器，而且我的房间里没有微波炉。厨房和浴室里没有肥皂，只有 2 条毛巾，没有手巾、洗澡布或浴垫。第二天早上，那位女士给了我一个带电池的新遥控器，但其他东西仍然没有得到解决。这位年轻人告诉我，他可以提出将微波炉带进我房间的请求。我希望他能这样做，但是由于疏于解决问题，我可能今天早上就要退房了。我觉得我应该得到折扣或免除宠物费。对于支付全价却没有入住设备齐全的房间，应该给予某种补偿。
外门被瓶子和棍子撑开。小孩子们在走廊里徘徊，找不到父母。前门附近的停车场里正在举行一场醉酒尖叫派对。规定只提供两条毛巾，尽管预订了三条。
我刚刚在前台发现这不再是酒店，而是公寓。有些人已经在这里住了五年。这需要从*******网站上删除。
如果房间里有超过两人，请带上毯子和自己的枕头。另外，请务必带上垃圾袋，因为如果您留下垃圾，他们会向您收取额外费用。我再也不会住在这里了。
我到了那里，等了前台大约 30 分钟。她提前 1.5 小时帮我办理了入住手续，收费 16.00。房间里不干净，冰箱里有虫子，我的侄女身上起了个小疙瘩，好像被什么东西咬了，我还看到了一只蟑螂，当我办理入住手续时，警察在场，因为发生了一场打架事件……
美好的
我没有入住这家酒店。我周六晚上 9 点到达，酒店内没有工作人员。酒店贴着一张纸条，上面写着要使用外面一个看起来摇摇晃晃的电话寻求帮助。我拨打了 ******* 列出的号码，他们声称会退还我的钱，对此造成的不便我们深表歉意。我仍然不得不向 ******* 申请退款，因为我从未收到过这家酒店的回复。