The room most lights didn’t turn on the sink didn’t drain and I believe I was charged wrong but I won’t know till the payment is pulled I had to separate charges and they told me it was a refund for the deposit to wait a couple of days for it and see.
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酒店回复: Thanks for sharing your feedback, Agustin. We’re glad you chose to stay with us, and we’re sorry to hear about the issues you experienced with the room lighting, sink drainage, and the confusion regarding the charges. Please know this isn’t the level of stay we aim to provide. Our team would be happy to review the billing with you and make sure everything is correct, and we’ll have maintenance address the room concerns right away. We appreciate you bringing this to our attention and hope to provide you with a smoother experience on your next visit.
1.0分
其他
Room was definitely not clean and the heater was lacking to say the least. Very little hot water in shower.
1.0分
其他
The hotel and rooms are horrible. Front desk staff was fine but overall this hotel is horrible.
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酒店回复: Thanks for sharing your experience with us Vickie. We’re truly sorry to hear about the issues you encountered during your stay. This is not the impression we want anyone to have, and your feedback is already being used with our team as we continue improving the property and overall guest experience. We appreciate you acknowledging the front desk staff, and we hope you’ll consider giving us another chance in the future as upgrades and changes continue.
2.0分
其他
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Staff was friendly. The condition of the room, and cleanliness, is lacking. While some remodeling has been done. Other parts of the room has not. I dont plan to stay here again.
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酒店回复: Thanks for sharing your experience with us Ken — I’m really glad to hear our staff took good care of you, but I’m sorry the room didn’t meet expectations. We’re currently in the middle of a full property upgrade, and some rooms are already remodeled while others still have older fixtures, so I totally understand your frustration. Your feedback helps us prioritize what needs attention right away, and we’re working floor-by-floor to get everything up to the same standard. We hope you’ll consider giving us another shot once these updates are finished — we’d love to make your next stay a much better one.
2.0分
其他
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The room was clean but dingy, peeling paint and scuffed walls and doors. States full breakfast but you have to be there early to get anything. Sleep in and you are out of luck
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酒店回复: Thanks for sharing your experience with us Ken. We’re glad to hear your room was clean and that our team took good care of you, but we’re sorry the overall condition of the room and the breakfast experience didn’t match what you were expecting. We’re actively working through building updates, including repainting and refreshing rooms, so feedback like yours helps us prioritize the right areas. As for breakfast, we’ll make sure items are restocked better throughout the morning so guests who sleep in don’t miss out. We appreciate you choosing us during your travels and hope we can offer you a smoother, more consistent stay next time.
1.0分
其他
Looks like most of the rooms are under construction, toilet was awful, bed sheets had some blood spots, it was long night.
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酒店回复: Thanks for sharing your experience with us Andrea — I’m really sorry to hear about the condition of the room and that we fell so far below expectations during your stay. That’s definitely not the standard we want anyone to experience, and issues like construction clutter, stained linens, or bathroom problems should never be happening. I’ll be addressing this directly with our housekeeping and maintenance teams to make sure these rooms are being inspected properly before anyone checks in. We appreciate you letting us know, and we’ll use this feedback to step up our quality so future stays are much smoother.
3.0分
商务出差
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I’m not normally a review guy, and to be fair some of my experience was very positive.
The staff was incredibly warm and accommodating.
That being said, the hotel is clearly being renovated and I know that is a tough time to operate any business. There is construction debris here, there, and everywhere. Not a deal breaker.
The bed was very comfortable, unfortunately the bathroom and shower needed some love. They could have been a lot cleaner and it was a definitely off putting.
The goings on around the hotel were slightly sketchy, with some kind of alarm going off loudly at 3 am for about 10 minutes. It wasn’t the most secure feeling.
For the price it was all good, but if you can spend the extra 20 bucks I would probably stay somewhere else.
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酒店回复: Thanks for sharing your experience with us Chris — I really appreciate you calling out the kindness of our team, and I’m glad the bed was comfortable, but I’m truly sorry for the areas that fell short during your stay. We are currently undergoing a full renovation, and while that’s no excuse, it’s clear we need to stay on top of debris, ensure bathrooms are spotless, and address anything that makes the property feel less secure. We’re tightening up our cleaning checks and onsite patrols so guests can feel confident and comfortable from the moment they check in. Thanks again for the honest feedback — it genuinely helps us improve.
2.0分
情侣出游
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5 Flies and 1 spider. No hot water for showering. Noisy patreons talking all night outside time to time, cars in parking lot noisy. Was put in a handicap room and denied change of rooms. Seemed pretty rude of the front desk lady. No sympathy of no hot water in my room by front desk lady. I will never ever come back.
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酒店回复: Thanks for sharing your experience with us, Zak. I’m really sorry to hear about the issues you ran into—from the insects and lack of hot water to the late-night noise and frustration with the room assignment. That’s not the level of comfort or service we want anyone to deal with, and I understand how disappointing that must have felt. I’ll be reviewing this with the team right away so we can address the hot water problem, improve pest control, and make sure our front desk handles room concerns with more care and flexibility. We appreciate you letting us know so we can work on getting better.
我喜欢这里的员工和所有的设施，他们也很乐意配合并尽力满足你的需求。我给五星好评！
服务快捷，房间大小也相当不错。非常方便，早餐的布置也很棒。
The room most lights didn’t turn on the sink didn’t drain and I believe I was charged wrong but I won’t know till the payment is pulled I had to separate charges and they told me it was a refund for the deposit to wait a couple of days for it and see.
Room was definitely not clean and the heater was lacking to say the least. Very little hot water in shower.
The hotel and rooms are horrible. Front desk staff was fine but overall this hotel is horrible.
Staff was friendly. The condition of the room, and cleanliness, is lacking. While some remodeling has been done. Other parts of the room has not. I dont plan to stay here again.
The room was clean but dingy, peeling paint and scuffed walls and doors. States full breakfast but you have to be there early to get anything. Sleep in and you are out of luck
Looks like most of the rooms are under construction, toilet was awful, bed sheets had some blood spots, it was long night.
I’m not normally a review guy, and to be fair some of my experience was very positive.
The staff was incredibly warm and accommodating.
That being said, the hotel is clearly being renovated and I know that is a tough time to operate any business. There is construction debris here, there, and everywhere. Not a deal breaker.
The bed was very comfortable, unfortunately the bathroom and shower needed some love. They could have been a lot cleaner and it was a definitely off putting.
The goings on around the hotel were slightly sketchy, with some kind of alarm going off loudly at 3 am for about 10 minutes. It wasn’t the most secure feeling.
For the price it was all good, but if you can spend the extra 20 bucks I would probably stay somewhere else.
5 Flies and 1 spider. No hot water for showering. Noisy patreons talking all night outside time to time, cars in parking lot noisy. Was put in a handicap room and denied change of rooms. Seemed pretty rude of the front desk lady. No sympathy of no hot water in my room by front desk lady. I will never ever come back.