酒店回复: Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the water pressure on your recent visit. I have shared your feedback with maintenance to ensure we handle these types of situations differently in the future.
2.0分
其他
原文
翻译提供方：Google
房间里有瓢虫。房间没有打扫。房间有异味。不会再住那里了。前台人员很贴心。床很舒服，但感觉房间很脏。
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酒店回复: Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with maintenance to ensure we handle these types of situations differently in the future.
4.0分
其他
原文
翻译提供方：Google
更好的枕头
我们来这里之前住过。住宿很棒，但如果换个枕头会更好。
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酒店回复: Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with maintenance to ensure we handle these types of situations differently in the future.
2.0分
家庭亲子
原文
翻译提供方：Google
疑似瓢虫和甲虫侵扰
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酒店回复: Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with maintenance to ensure we handle these types of situations differently in the future.
4.0分
其他
Bathroom door sticks/ rubs on the floor bad. Drink vending machine was not working.staff was friendly.Air Conditioning worked great
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酒店回复: Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Kind regards, Sincerely, Front Desk Manager Comfort Inn & Suites
2.0分
其他
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Rough stay to say the least
Check-in day was fine. Their breakfast is simply ready to go items in packages or waffles that you make or microwaved scrambled eggs or sausage out of a bag. On the second night we came back to no hot water told the staff, they messed with the boiler and it still wasn’t fixed so that was a cold shower. We then decided to leave a day early and was told I would be charged $63 for leaving a day early. Never had clean towels in the room for the kids to use and the beds were not queen sized beds.
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酒店回复: On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will use your feedback to make improvements and provide exceptional experiences for our guests. Should you need additional support, We hope for an opportunity to properly host you in the future. Sincerely, Front Desk Manager
4.0分
其他
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It looked like the property is getting ready to remodeling, updating, something. I would have given the property a 8, or 9, but the dead fly in the room is ok, the one in the refrigerator is not. The empty shampoo bottle would not so bad, but it was bone dry, I would have just mentioned to the staff, but there was no one around.
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酒店回复: Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Sincerely, Front Desk Manager Comfort Inn & Suites
4.0分
其他
Traveler
Hotel staff was excellent. Hotel room was average. Bed was comfortable. Restaurants and shopping near by. Good location.
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酒店回复: Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Sincerely, Front Desk Manager Comfort Inn & Suites
3.0分
其他
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Decent for in a pinch
Hotel staff was friendly, helpful and sympathetic to the issues we had with the room. The room smelled musty. The hot water took about 20 min of running to get to our room. And the hot water valve on the sink had to be turned off so the sink didn't leak all night long. Didn't try the breakfast.
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酒店回复: Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with maintenance to ensure we handle these types of situations differently in the future.
3.0分
家庭亲子
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Our toom type was over booked, but the lady at the front desk didn't say anything, she just handed me a key. We walked into a room that wasn't completely made up.
When i went to ask, the front desk offered to switch our room, but didn't offer a solution to us being short a bed.
Later we were offered a rollaway bed, and when set up, not only did it block access to the bathroom but blocked or only fire escape (the room door).
Not our best start at this hotel.
Crystal made a great breakfast and was very sweet and helpful.
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酒店回复: Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with maintenance to ensure we handle these types of situations differently in the future.
设施不干净，状况很差。被子和毛巾都有洞，而且他们告诉我们没有更好的替代品。游泳池里和周围都有毛球。我们去的第一个房间闻起来很难闻，他们确实免费给我们换了一间房。但是，房间又热又闷，也不干净。我要说的是，工作人员很友好，尽其所能地提供帮助。
房间里有瓢虫。房间没有打扫。房间有异味。不会再住那里了。前台人员很贴心。床很舒服，但感觉房间很脏。
更好的枕头
我们来这里之前住过。住宿很棒，但如果换个枕头会更好。
疑似瓢虫和甲虫侵扰
Bathroom door sticks/ rubs on the floor bad. Drink vending machine was not working.staff was friendly.Air Conditioning worked great
Rough stay to say the least
Check-in day was fine. Their breakfast is simply ready to go items in packages or waffles that you make or microwaved scrambled eggs or sausage out of a bag. On the second night we came back to no hot water told the staff, they messed with the boiler and it still wasn’t fixed so that was a cold shower. We then decided to leave a day early and was told I would be charged $63 for leaving a day early. Never had clean towels in the room for the kids to use and the beds were not queen sized beds.
It looked like the property is getting ready to remodeling, updating, something. I would have given the property a 8, or 9, but the dead fly in the room is ok, the one in the refrigerator is not. The empty shampoo bottle would not so bad, but it was bone dry, I would have just mentioned to the staff, but there was no one around.
Traveler
Hotel staff was excellent. Hotel room was average. Bed was comfortable. Restaurants and shopping near by. Good location.
Decent for in a pinch
Hotel staff was friendly, helpful and sympathetic to the issues we had with the room. The room smelled musty. The hot water took about 20 min of running to get to our room. And the hot water valve on the sink had to be turned off so the sink didn't leak all night long. Didn't try the breakfast.
Our toom type was over booked, but the lady at the front desk didn't say anything, she just handed me a key. We walked into a room that wasn't completely made up.
When i went to ask, the front desk offered to switch our room, but didn't offer a solution to us being short a bed.
Later we were offered a rollaway bed, and when set up, not only did it block access to the bathroom but blocked or only fire escape (the room door).
Not our best start at this hotel.
Crystal made a great breakfast and was very sweet and helpful.