Everything was excellent _ except that the Air Conditioner in Room 113 is NOT working well at all... not cooling.
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酒店回复: Dear Brian,Thank you for your feedback. We’re glad to hear that most aspects of your stay were excellent. We sincerely apologize for the issue with the air conditioner in your room and will have our maintenance team address it promptly. We appreciate you bringing this to our attention and hope to provide you with a more comfortable experience on your next visit.Best Regards,Management Team
4.0分
家庭亲子
Close to historic district, safe location, clean room but our sheets had some stains.
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酒店回复: Dear Joanna,Thank you for sharing your feedback. We’re glad you enjoyed our convenient location, safe environment, and clean rooms. We sincerely apologize for the issue with the sheets and have shared your comments with our housekeeping team to ensure this is addressed. We appreciate your input and hope to provide you with a fully comfortable stay in the future.Best Regards,Management Team
1.0分
商务出差
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This hotel is disgusting! They put me in a room where the air conditioner leaked making the carpet stink! Then in the morning I was getting ready for work and the housekeeper tried opening my door!! Who does that!?? It was 8:00 in the morning!! Never ever stay here!!!
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酒店回复: Dear Teresa,We sincerely apologize for the issues you experienced during your stay. A leaking air conditioner and any intrusion into your room are completely unacceptable and do not reflect the standards we strive to maintain. Your feedback has been shared with our management and housekeeping teams so that these matters are addressed immediately. We truly regret the discomfort and frustration this caused and appreciate you bringing it to our attention.Sincerely,Management Team
4.0分
家庭亲子
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Property was older, but pretty well maintained and clean. The room was comfortable but the air conditioner and hallway (doors etc) were noisy. All in all not a bad place to stay.
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酒店回复: Dear Julie,Thank you for your thoughtful feedback. We’re glad you found the property clean, well maintained, and the room comfortable. We appreciate your comments about the noise from the air conditioner and hallways, and we’ll keep this in mind as we continue to make improvements.Best Regards,Management Team
2.0分
家庭亲子
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The blankets we asked for were dirty and then told there were no more for us to switch out. The morning shift lady at the front desk was very rude and off putting. The evening front desk man was much nicer. The bed thing had old blood on it and there was a dried piece of blood clot on the bed. It was conveniently located, but unfortunately we won’t be back.
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酒店回复: Dear Tiffany,We sincerely apologize for the cleanliness issues and the negative experience with our staff during your stay. This is not the standard we aim to provide. Your feedback has been shared with management for immediate review and improvement.Sincerely,Management Team
3.0分
其他
Clean but Older
Unfortunately the smoke detector started beeping at 2am and had to change rooms
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酒店回复: Dear Annette,We’re glad you found the room clean, though we regret the inconvenience caused by the smoke detector. While such issues are rare, they can happen unexpectedly, and our team acted promptly to relocate you to ensure your comfort. We appreciate your understanding.Sincerely,Management Team
位置很棒。酒店干净，员工也很出色，非常安静。早餐有点糟糕，但总体来说是家很不错的酒店。
位置优越，但房间内有难闻的潮湿气味！如果鼻子比较薄的话就不推荐了！
酒店、大堂和我的房间都有很浓的烟味
性价比很高。
这超出了我的预期。
All good except Air Conditioner
Everything was excellent _ except that the Air Conditioner in Room 113 is NOT working well at all... not cooling.
Close to historic district, safe location, clean room but our sheets had some stains.
This hotel is disgusting! They put me in a room where the air conditioner leaked making the carpet stink! Then in the morning I was getting ready for work and the housekeeper tried opening my door!! Who does that!?? It was 8:00 in the morning!! Never ever stay here!!!
Property was older, but pretty well maintained and clean. The room was comfortable but the air conditioner and hallway (doors etc) were noisy. All in all not a bad place to stay.
The blankets we asked for were dirty and then told there were no more for us to switch out. The morning shift lady at the front desk was very rude and off putting. The evening front desk man was much nicer. The bed thing had old blood on it and there was a dried piece of blood clot on the bed. It was conveniently located, but unfortunately we won’t be back.
Clean but Older
Unfortunately the smoke detector started beeping at 2am and had to change rooms