The fact that your pet stays free is a bonus..this red roof inn was very clean and staff was great..no frills like pools or breakfast but otherwise a great night stay!
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Branson. We are so pleased that you noticed our commitment to cleanliness and that our staff provided excellent service. We're also delighted that you appreciated the pet-friendly policy. We aim to provide great value and a comfortable stay. We appreciate your understanding regarding the pool and breakfast, and we hope the overall experience compensated for those amenities.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Very truly yours,LeahRed Roof ManagementRediResponse Specialist
4.0分
其他
It’s a good place to stay especially on a budget. It’s located Around a lot of stores and restaurants as well as quick interstate access.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Charleston - Kanawha City, WV. We're delighted to hear you enjoyed your stay and found our location to be convenient. It's great to know that being close to stores, restaurants, and the interstate added value to your experience, especially within your budget.We aim to provide you with an exceptional experience at Red Roof. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,HannahRed Roof Management RediResponse Specialist
2.0分
商务出差
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Great people! Property not new… so a lot of age on the building. No breakfast options at all. Emergency stay would work but relaxing and luxury is not the option.
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酒店回复: Dear Valued Guest, We appreciate your comments regarding your recent stay at the Red Roof Inn Charleston - Kanawha City, WV. We are glad you found our team to be great. We're sorry that the age of our property and our lack of breakfast options impacted your stay. We understand your comments and are always working to improve our services and amenities.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,PrincessRed Roof ManagementRediResponse Specialist
1.0分
商务出差
Had reservations called told them my job rained
Was dirt had a smell that I could not stand
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酒店回复: Dear Respected Traveler,Thank you for taking the time to tell us about your experience at the Red Roof Inn Charleston - Kanawha City, WV. I am saddened to read about the smell you experienced in your room. Cleanliness and comfort are top priorities for us, and I apologize that we didn't meet your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,ErikaRed Roof Management RediResponse Specialist
3.0分
其他
Not the best neighborhood
None of the ice machines worked, the room was stuffy and only one chair to sit in
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酒店回复: Dear Carol,Thank you for taking the time to tell us about your experience at the Red Roof Inn Charleston - Kanawha City, WV. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the ice machine and the condition of the room you reported. To prevent this from happening again, my team has been made aware of your comments.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. The staff and I appreciate your comments, as it will only help us to improve and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,ErikaRed Roof Management RediResponse Specialist
4.0分
家庭亲子
Beds were a little hard for my liking but just needed a place to crash after a concert.
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酒店回复: Dear Respected Traveler,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn Ann Arbor - U of Michigan South. I appreciate you taking the time to share your experience with us. I am sorry to hear that you found the beds a little too firm for your liking. We understand the importance of a comfortable night's sleep, especially after a concert. We aim to provide a restful experience for all of our guests and will certainly take your feedback into account. We would love to continue to provide great experiences for you. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way.Sincerely,JMRed Roof Management RediResponse Specialist
1.0分
其他
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Terrible, go anywhere else.
This place is actually disgusting and unsafe. The first room we were in, the door lock was coming off the screws (unfortunately didn’t take photos) so we asked for a different room and the second room didn’t even have a door lock. The front desk didn’t seem to care and we were stuck with that one. There were dead roaches in the corners of the room and overall a gross musty smell through the whole place. If we hadn’t been traveling from 3am-9pm we would’ve just gone elsewhere.
1.0分
其他
The blankets and sheets on the bed Had stains on them. They didn't have anything in the room to take a shower with the location was bad and I felt uncomfortable
太糟糕了，在寒风中等了一个小时房间还没准备好，我根本就没住。他们甚至都没给我准备房间，找一个房间出来并打扫干净花了好长时间。我在那里等了一个小时还没能入住就走了。我要求退款，但两天过去了还没收到。
定错时间了，定了马上退，不给协商退款，携程真垃圾！
The fact that your pet stays free is a bonus..this red roof inn was very clean and staff was great..no frills like pools or breakfast but otherwise a great night stay!
It’s a good place to stay especially on a budget. It’s located Around a lot of stores and restaurants as well as quick interstate access.
Great people! Property not new… so a lot of age on the building. No breakfast options at all. Emergency stay would work but relaxing and luxury is not the option.
Had reservations called told them my job rained
Was dirt had a smell that I could not stand
Not the best neighborhood
None of the ice machines worked, the room was stuffy and only one chair to sit in
Beds were a little hard for my liking but just needed a place to crash after a concert.
Terrible, go anywhere else.
This place is actually disgusting and unsafe. The first room we were in, the door lock was coming off the screws (unfortunately didn’t take photos) so we asked for a different room and the second room didn’t even have a door lock. The front desk didn’t seem to care and we were stuck with that one. There were dead roaches in the corners of the room and overall a gross musty smell through the whole place. If we hadn’t been traveling from 3am-9pm we would’ve just gone elsewhere.
The blankets and sheets on the bed Had stains on them. They didn't have anything in the room to take a shower with the location was bad and I felt uncomfortable