The parking lot outside the hotel was dimly lit; the fixtures in the bathroom didn't work well; the sink nor the shower drained well at all, so I was standing in water above my ankles while showering; the toilet overflowed when it was flushed; and we spotted a cockroach on the wall.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize and am truly sorry to see that your experience was less than satisfactory. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience.Sincerely,General Manager
1.0分
其他
Total dump
Broken elevator
Broken ice machine
Broken luggage caddy
Crime scene bathroom
Total dump
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize and am truly sorry to see that your experience was less than satisfactory. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience.Sincerely,General Manager
2.0分
其他
The hotel was not clean, it smelled like animals, the bath faucets were broke, wall paper peeling of wall, and air condition not cooling properly
1.0分
朋友出游
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This place needs to be condemned for mold. AC units do not cool and are visibly covered in mold. Halls smell like dead fish. 1 working elevator that had beer spilled and front desk said it would get cleaned when housekeeping got there… after 9am. Spiders in room. Fire escape locked on one side due to roof leak per front desk. All key access doors unlocked but one. Shower so dirty I had to wear shoes in it. Pool water cloudy. Courtyard covered in broken furniture and ant hills. Holes in walls with water leaks in common areas
2.0分
其他
Smell from trash car with rotting trash inside stairway landing- all the way to room. Dated. Broken elevator. Not enough seats for breakfast
2.0分
其他
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My only issue was the cleanliness of the rooms and the unrepaired aspects of building in general. Staff was great. First room smelled so musty I asked to me moved and was relocated to one that just smelled of cigarette smoke instead. Slept well in the bed and the property is conveniently located. Kind of a rundown place overall and only had one working elevator which someone vomited in on night one, so it was stairs for the rest of my visit.
2.0分
情侣出游
Our room was on the 2nd floor. The hallway was smelly and dirty. The stair was dark and lot of trash.
The place needs to be cleaned up to continue business.
1.0分
家庭亲子
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Didn’t stay. Property was not as advertised. Nothing worked in room. Elevator was sketchy. Very run down and outdated. Desk attendant was pleasant but the property was terrible.
3.0分
商务出差
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No comment
The room was clean ! The overall condition of the property was poor
Unfortunately the walls in common areas were “grungy” with dirty handprints on corners throughout
But again the room was immaculate
They just need to work on presentation
2.0分
家庭亲子
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The staff at Hotel Clarion were extremely helpful and very pleasant—definitely the highlight of my stay. Unfortunately, the hotel itself was disappointing. The building is very old and run down, and while the hallways were generally clean, the overall facility felt dirty and neglected. Outside the hotel, the grounds were cluttered with brush, leaves, and limbs. Inside, the TVs didn’t work, the bathrooms were not clean (including dirty commodes), and there were no real amenities offered. The continental breakfast was very limited. On a positive note, the beds looked comfortable, but overall, I would rate my experience as poor, apart from the excellent staff.
The parking lot outside the hotel was dimly lit; the fixtures in the bathroom didn't work well; the sink nor the shower drained well at all, so I was standing in water above my ankles while showering; the toilet overflowed when it was flushed; and we spotted a cockroach on the wall.
Total dump
Broken elevator
Broken ice machine
Broken luggage caddy
Crime scene bathroom
Total dump
The hotel was not clean, it smelled like animals, the bath faucets were broke, wall paper peeling of wall, and air condition not cooling properly
This place needs to be condemned for mold. AC units do not cool and are visibly covered in mold. Halls smell like dead fish. 1 working elevator that had beer spilled and front desk said it would get cleaned when housekeeping got there… after 9am. Spiders in room. Fire escape locked on one side due to roof leak per front desk. All key access doors unlocked but one. Shower so dirty I had to wear shoes in it. Pool water cloudy. Courtyard covered in broken furniture and ant hills. Holes in walls with water leaks in common areas
Smell from trash car with rotting trash inside stairway landing- all the way to room. Dated. Broken elevator. Not enough seats for breakfast
My only issue was the cleanliness of the rooms and the unrepaired aspects of building in general. Staff was great. First room smelled so musty I asked to me moved and was relocated to one that just smelled of cigarette smoke instead. Slept well in the bed and the property is conveniently located. Kind of a rundown place overall and only had one working elevator which someone vomited in on night one, so it was stairs for the rest of my visit.
Our room was on the 2nd floor. The hallway was smelly and dirty. The stair was dark and lot of trash.
The place needs to be cleaned up to continue business.
Didn’t stay. Property was not as advertised. Nothing worked in room. Elevator was sketchy. Very run down and outdated. Desk attendant was pleasant but the property was terrible.
No comment
The room was clean ! The overall condition of the property was poor
Unfortunately the walls in common areas were “grungy” with dirty handprints on corners throughout
But again the room was immaculate
They just need to work on presentation
The staff at Hotel Clarion were extremely helpful and very pleasant—definitely the highlight of my stay. Unfortunately, the hotel itself was disappointing. The building is very old and run down, and while the hallways were generally clean, the overall facility felt dirty and neglected. Outside the hotel, the grounds were cluttered with brush, leaves, and limbs. Inside, the TVs didn’t work, the bathrooms were not clean (including dirty commodes), and there were no real amenities offered. The continental breakfast was very limited. On a positive note, the beds looked comfortable, but overall, I would rate my experience as poor, apart from the excellent staff.