There were no towels in the room, no batteries in the remote controls for the TV. The tub didn't have a stopper to take a bath, the towels that we did get from housekeeping had stains on them.
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酒店回复: Dear Tiffany,Thank you for sharing your experience at Capital O Amerihost Inn and Suites Mexico Hwy 54 MO. We apologize for the inconveniences you faced and will use your feedback to improve our services.Warm regards,LisaCapital O Amerihost Inn and Suites
5.0分
其他
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Got about what we wxpected for the price. They were installing carpet so it looks like they were trying to spruce the place up. It needs a lot of work and some serious cleaning. The worker at the front desk was amazing! Brought us towels when we weren't given any and offered us tolietries. The place has potential!
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酒店回复: Dear Deborah,Thank you for sharing your feedback regarding Capital O Amerihost Inn and Suites Mexico Hwy 54 MO. We are glad you appreciated the staff’s service and see potential in our property. Your comments are very encouraging.Warm regards,LisaCapital O Amerihost Inn and Suites
4.0分
其他
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The hotel’s getting some updates, so it was a bit shabby right now, but we’re excited to see how it turns out! We stay here pretty often when visiting our son’s school, and the staff is always super friendly and helpful—they really make the stay better!
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酒店回复: Dear Ambroa,Thank you for your feedback regarding Capital O Amerihost Inn and Suites Mexico Hwy 54 MO. We are glad you appreciate the staff and look forward to the completed updates in the hotel.Warm regards,LisaCapital O Amerihost Inn and Suites
5.0分
其他
Staff were very friendly and accommodating. Room was very clean and comfortable!
3.0分
其他
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Pretty shady people hanging around. Room had no towels and when we got some they weren’t regular size towels, they were much smaller.
Actual room wasn’t bad but the place is getting run down.
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酒店回复: Dear Carrol,Thank you for sharing your feedback. We’re sorry to hear that your experience at Capital O Amerihost Inn and Suites Mexico Hwy 54 MO didn’t fully meet your expectations. We apologize for the issues with towels and the condition of the property. Cleanliness and comfort are top priorities for us, and we will be addressing the concerns you mentioned to improve our guest experience.We appreciate you bringing this to our attention and hope to have the opportunity to provide a better stay in the future.Best regards,The Capital O Amerihost Inn and Suites Team
3.0分
其他
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the gals at front desk were great. I could smell smoke in hallway & up to room. I wondered since smoke garbage can just outside door if it smell was from there. i asked about doors being locked at night & they said not available. Sunday 9-28 @ 0200- heard people in pool outside door & no they were not quiet.
1.0分
商务出差
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They charged me a $50 PER NIGHT deposit.
This place is a dump. Also, they charged my card a $50 PER NIGHT deposit and still need to credit my card. SO no I am dealing with this crap.
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酒店回复: Dear Sebero,We apologize for the issues with deposits and the overall condition of your stay. Your feedback is important and will help us improve our processes and services.Sincerely,EvaCapital O Amerihost Inn and Suites
1.0分
商务出差
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Beware!
Do not book this hotel. If it is the only thing in town available, go down the road 15 miles and pick somewhere else. The staff are nice enough but the whole experience was a nightmare. Its soooo unclean and run down. The pillow cases on our bed were disgusting. And we only had a sheet on the bed, no comforter. The carpet was caked with nastiness. I complained about the bedding and they gave us brand new out of the box, so that was at least a step in the right direction. Only one towel in the room. Asked for more, none were clean.... this was 7 at night when I asked and the hotel was not full. Lots of people just walking around at night, did not feel safe. Do not bring children here. Owner was not nice either.
2.0分
家庭亲子
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The room was fine. A little deep cleaning would go a long ways. The building it self needs some safety measures, I didn’t need to use my card to get in the building because the outside doors were all unlocked. The pool area was dark and has a huge hole in the window and again you can walk in without your card from the outside. The check in was fine but you walked past a group of people to get in to find an empty desk, called and someone from that outside group smoking came in. Not a bd stay but needs some revamping before we come back.
2.0分
情侣出游
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The first room they put me in had bed bugs. Then they put someone eles in my old room and gave him my deposit. I finally got my deposit back but she told me since she messes up and gave the one guy two deposits back that mine was coming out of her paycheck its not my fault they shouldn't have put anyone in a room with bed bugs and the pther thing they had for breakfast was an apple
There were no towels in the room, no batteries in the remote controls for the TV. The tub didn't have a stopper to take a bath, the towels that we did get from housekeeping had stains on them.
Got about what we wxpected for the price. They were installing carpet so it looks like they were trying to spruce the place up. It needs a lot of work and some serious cleaning. The worker at the front desk was amazing! Brought us towels when we weren't given any and offered us tolietries. The place has potential!
The hotel’s getting some updates, so it was a bit shabby right now, but we’re excited to see how it turns out! We stay here pretty often when visiting our son’s school, and the staff is always super friendly and helpful—they really make the stay better!
Staff were very friendly and accommodating. Room was very clean and comfortable!
Pretty shady people hanging around. Room had no towels and when we got some they weren’t regular size towels, they were much smaller.
Actual room wasn’t bad but the place is getting run down.
the gals at front desk were great. I could smell smoke in hallway & up to room. I wondered since smoke garbage can just outside door if it smell was from there. i asked about doors being locked at night & they said not available. Sunday 9-28 @ 0200- heard people in pool outside door & no they were not quiet.
They charged me a $50 PER NIGHT deposit.
This place is a dump. Also, they charged my card a $50 PER NIGHT deposit and still need to credit my card. SO no I am dealing with this crap.
Beware!
Do not book this hotel. If it is the only thing in town available, go down the road 15 miles and pick somewhere else. The staff are nice enough but the whole experience was a nightmare. Its soooo unclean and run down. The pillow cases on our bed were disgusting. And we only had a sheet on the bed, no comforter. The carpet was caked with nastiness. I complained about the bedding and they gave us brand new out of the box, so that was at least a step in the right direction. Only one towel in the room. Asked for more, none were clean.... this was 7 at night when I asked and the hotel was not full. Lots of people just walking around at night, did not feel safe. Do not bring children here. Owner was not nice either.
The room was fine. A little deep cleaning would go a long ways. The building it self needs some safety measures, I didn’t need to use my card to get in the building because the outside doors were all unlocked. The pool area was dark and has a huge hole in the window and again you can walk in without your card from the outside. The check in was fine but you walked past a group of people to get in to find an empty desk, called and someone from that outside group smoking came in. Not a bd stay but needs some revamping before we come back.
The first room they put me in had bed bugs. Then they put someone eles in my old room and gave him my deposit. I finally got my deposit back but she told me since she messes up and gave the one guy two deposits back that mine was coming out of her paycheck its not my fault they shouldn't have put anyone in a room with bed bugs and the pther thing they had for breakfast was an apple