酒店回复: Thank you for your review of Candlewood Suites Cookeville. We are so glad you enjoyed your stay and we hope to serve you again.
5.0分
情侣出游
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Room spotless the staff very helpful, I will choose Candlewood again when I visit Cookeville A grab bar in the shower would be a nice addition. The kitchenette was well stocked.
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酒店回复: Thank you for taking the time to share your wonderful experience! We're delighted to hear you enjoyed your stay. We hope o welcome you back on your next visit to Cookeville.
5.0分
其他
Room was spacious clean and sec and gear was great. We enjoyed our stay and would definitely stay here again
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酒店回复: Thank you for taking the time to review us. So happy to hear you enjoyed your stay with us . We hope to see you again on your next visit to Cookeville.
5.0分
其他
Very welcoming and helpful staff. Clean and comfortable or accommodations. Smelled wonderful!
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酒店回复: Thank you for taking the time to share your wonderful experience! We're delighted to hear you enjoyed your stay. We hope o welcome you back on your next visit to Cookeville.
5.0分
其他
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The room had everything and more! Excellent service when I called and excellent service when we walked in. This is a fantastic place to stay and we will be returning!
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酒店回复: Thank you so much for your review of Candlewood Suites Cookeville. We are glad you enjoyed your stay and hope to serve you again.
2.0分
其他
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There was garbage under the bed, the tile in the kitchen/living room hadn’t been mopped, and there was food splashed on the walls that hadn’t been cleaned. Overall, the room was dirty.
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酒店回复: Thank you for taking the time to share your feedback of your recent stay. We are truly sorry to hear that your experience did not meet your expectations Please know that we take your feedback seriously. We pride ourselves on providing a high-quality experience are constantly improving ourselves. We hope you will give us another opportunity in the future to show you the exceptional hospitality we are known for.
5.0分
家庭亲子
My only complaint would be water pressure. Aside from that it's a fantastic extended stay hotel.
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酒店回复: Thank you for your review of Candlewood Suites Cookeville. We received the parts and replaced the showerhead and divertor. We hope to serve you again.
5.0分
其他
We didn’t visit the laundry area but the staff always greeted us when we walked into the lobby.
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酒店回复: Thank you for your review of Candlewood Suites Cookeville. We are glad you enjoyed your stay. We believe travel is hard enough, our hotel should feel like home away from home.
3.0分
其他
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once weekly maid service; insufficient silverware in kitchen; no pad or pencil in the room; only 2 chairs in a suite. Maybe I'm expecting too much in this day and age, but I was very disappointed in the amenities. Evening desk clerk was very nice and helpful.
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酒店回复: Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our brand so that we can continue to improve our services. Everything mentioned is set standards by the Candlewood Suites brand. We do hope to have the opportunity to welcome you back in the future.
4.0分
其他
The room was well maintained and very quiet and comfortable. Would definitely recommend staying again to all.
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酒店回复: Good Morning, Thank you for taking the time to share your review of your recent stay. We're delighted to hear you had a positive experience with us. It was a pleasure having you and we sincerely hope to welcome you back to the Candlewood Suites again soon for another enjoyable experience.
出色的
Room spotless the staff very helpful, I will choose Candlewood again when I visit Cookeville A grab bar in the shower would be a nice addition. The kitchenette was well stocked.
Room was spacious clean and sec and gear was great. We enjoyed our stay and would definitely stay here again
Very welcoming and helpful staff. Clean and comfortable or accommodations. Smelled wonderful!
The room had everything and more! Excellent service when I called and excellent service when we walked in. This is a fantastic place to stay and we will be returning!
There was garbage under the bed, the tile in the kitchen/living room hadn’t been mopped, and there was food splashed on the walls that hadn’t been cleaned. Overall, the room was dirty.
My only complaint would be water pressure. Aside from that it's a fantastic extended stay hotel.
We didn’t visit the laundry area but the staff always greeted us when we walked into the lobby.
once weekly maid service; insufficient silverware in kitchen; no pad or pencil in the room; only 2 chairs in a suite. Maybe I'm expecting too much in this day and age, but I was very disappointed in the amenities. Evening desk clerk was very nice and helpful.
The room was well maintained and very quiet and comfortable. Would definitely recommend staying again to all.