What wasn’t great is the booking experience. I booked the same day I stayed. The ******* app automatically pushes you to the next day even after I selected the same day as the day I booked.
I know this because after I tried checking in the staff told me it was for the next day NOT the day I entered. Of course I went through a third party and they couldn’t do nothing about it.
So I went to book again online and this time I caught it. I signed up for the same day I was staying and it automatically pushed me to the next day. I caught it and changed it. Paid $70 more for the room and didn’t not use my “automatic booking” the next day as I was leaving. So I lost $ 250.00 on the deal.
The ******* app has a flaw and they get you on it especially if you don’t purchase the insurance. Shouldn’t habe to purchase insurance do to their software glitches.
5.0分
其他
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Lake view wins! TV system confounds!
I like everything about this location other than the bizarre TV guide system, which is picking nits, for sure. The channel list only appears on certain channels and you have to wait for it to do what amounts to a slide show of current and upcoming programming. Not user friendly and quite annoying. Other than that, breakfast is decent, the rooms are clean, and if you’re fortunate to book a room that faces north, the view of the lake is a pleasant surprise.
4.0分
家庭亲子
The breakfast was ok but don’t care for turkey sausage. Fortunately, Sunny Street cafe is 2 minutes away and they have excellent food and service.
5.0分
其他
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As a single woman traveler, I felt safe. My room was quiet, clean, and spacious. I am really picky about where I stay, and this is the best place for the price in Painesville
5.0分
家庭亲子
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We had a great experience here. We were here for a couple of nights on the first leg of a longer trip that included upstate New York and Niagara falls. We would stay here again.
5.0分
家庭亲子
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I loved this hotel. It was clean, smelled clean, had great breakfast options, had laundry and fitness center that were easily accessible and clean. The pool was nice, but was a little cold. Bedroom was spacious and clean. Staff was kind and helpful.
5.0分
商务出差
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Everything was amazing wven the breakfast. Its so clean and having coffee 24 hours and snacks downstairs is great.. the pool was so clean and the interior. Staff great and attend well
4.0分
其他
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The pool and workout room were nice. The breakfast was very good and my room was nice. Their cleaning staff could put more attention into replacing coffee machine supplies, toilet tissue, and wiping down counters. I was there 5 night and I expected a bit more from them.
早餐太棒了， 住过的holiday inn最丰盛的早餐，室内不会太陈旧，房间窗户明亮，一片森林绿意，假日价格较高，晚班柜台人员亲切，假日住客非常多，室内空间不如Kingston 那家，但也不会太窄
非常美丽的地方。
The hotel is great, always stay here.
What wasn’t great is the booking experience. I booked the same day I stayed. The ******* app automatically pushes you to the next day even after I selected the same day as the day I booked.
I know this because after I tried checking in the staff told me it was for the next day NOT the day I entered. Of course I went through a third party and they couldn’t do nothing about it.
So I went to book again online and this time I caught it. I signed up for the same day I was staying and it automatically pushed me to the next day. I caught it and changed it. Paid $70 more for the room and didn’t not use my “automatic booking” the next day as I was leaving. So I lost $ 250.00 on the deal.
The ******* app has a flaw and they get you on it especially if you don’t purchase the insurance. Shouldn’t habe to purchase insurance do to their software glitches.
Lake view wins! TV system confounds!
I like everything about this location other than the bizarre TV guide system, which is picking nits, for sure. The channel list only appears on certain channels and you have to wait for it to do what amounts to a slide show of current and upcoming programming. Not user friendly and quite annoying. Other than that, breakfast is decent, the rooms are clean, and if you’re fortunate to book a room that faces north, the view of the lake is a pleasant surprise.
The breakfast was ok but don’t care for turkey sausage. Fortunately, Sunny Street cafe is 2 minutes away and they have excellent food and service.
As a single woman traveler, I felt safe. My room was quiet, clean, and spacious. I am really picky about where I stay, and this is the best place for the price in Painesville
We had a great experience here. We were here for a couple of nights on the first leg of a longer trip that included upstate New York and Niagara falls. We would stay here again.
I loved this hotel. It was clean, smelled clean, had great breakfast options, had laundry and fitness center that were easily accessible and clean. The pool was nice, but was a little cold. Bedroom was spacious and clean. Staff was kind and helpful.
Everything was amazing wven the breakfast. Its so clean and having coffee 24 hours and snacks downstairs is great.. the pool was so clean and the interior. Staff great and attend well
The pool and workout room were nice. The breakfast was very good and my room was nice. Their cleaning staff could put more attention into replacing coffee machine supplies, toilet tissue, and wiping down counters. I was there 5 night and I expected a bit more from them.