酒店回复: Dear Spenceryouji,Thank you for your feedback! We’re glad to hear you enjoyed the convenience of the kitchenette and appreciated having Tesco nearby for your meals. It’s also great to know you found our location very convenient with easy access to public transport and nearby shopping.We apologize for the issue with the hair on the pillow and appreciate you bringing this to our attention. We will address this with our housekeeping team to ensure a more comfortable stay for future guests.Thank you again for choosing to stay with us. We hope to welcome you back soon!Best regards,Anna Webster.
酒店回复: Dear Danaodai5872,Thank you for taking the time to share your detailed feedback. I’m delighted to hear that you enjoyed the size of your apartment, our central location, and the convenience of nearby shopping and dining.It’s wonderful to know our team could assist with your request for slippers I will be sure to share your kind words with the receptionist, as recognition like this is very motivating.We look forward to welcoming you back to Citadines City Centre Liverpool on your next visit to the city.Warm regards,Louise CrossResidence ManagerCitadines City Centre Liverpool
酒店回复: Dear Guest,Thank you for your feedback! We’re glad our front desk team was able to assist you quickly with the parking reservation. We release all deposits on the day of departure, and the speed of the refund depends on your bank, which may cause some delay. We appreciate your patience and hope to welcome you again soon!"Kind regards,Anna Webster,Senior Receptionist.
酒店回复: Dear Guest,Thank you for taking the time to share your feedback. I’m delighted to hear that you enjoyed our central location, just minutes from the train station, and that the nearby restaurants and supermarkets made your stay convenient and enjoyable.We would be thrilled to welcome you back to Citadines City Centre Liverpool on your next visit.Warm regards,Louise CrossResidence ManagerCitadines City Centre Liverpool
房间里的小厨房很好呀，出差不想吃外卖旁边就有Tesco可以买菜自己做。房间床还可以，就是枕头下面有毛发。酒店位置也超级好，公交地铁都超级方便，楼下商场超级多。
近两次去利物浦都住的这里，离lime street车站比较近，出门右手就是bold street（餐厅、咖啡、酒吧、很好逛的小店），去码头也很近，总之地理位置不错。
利物浦的人很热情。友善。自己由于在上个旅程中拖鞋忘拿了。然后英国酒店是不提供拖鞋的。然后抱着试一下的问了前台小姐。她很热情的帮我们找了二双拖鞋。真的很感谢。酒店房间很大。是我在英国住的最大的房间。而且靠近市中心。周围都是商业街。吃的。购物很方便。下次来利物浦还会再次选择这家酒店
九月第一周住的，一共四晚。位置很好，去哪儿都方便！房间很宽敞，还有厨房，太实用了。推荐！
非常干净，房间很好。会再来入住的。
市中心绝佳位置，设施也很棒！这个价格绝对物超所值，强烈推荐！
但：
1. 淋浴水温控制有问题。
2. 浴室水龙头下水不畅。
3. 电视机位置尴尬，在床上看很不方便，也没有其他选择。
4. 没有洗碗用品（肥皂或海绵），所以无法清洗餐具。
5. 在六楼洗衣服时，一台烘干机不工作，而且没有水龙头可以排出烘干机里的水。
6. 窗户隔音效果不佳。
7. 酒店前台的Marian（来自菲律宾）非常棒，其他前台人员也很好。
8. 我们遇到的其他工作人员也都很友善。
9. 我们还会再来的，希望这些小问题能得到解决。
扎米·本·乔林
606房间
虽然没有停车位，但是前台小姐姐帮忙快速预定了停车位。就是房间的押金退还速度有点慢
我们预订的其中一间客房在第一晚无法入住，前台工作人员花了大约30分钟才承认这是Quest方面的失误。前台工作人员甚至告诉我们必须自己去找其他住处。此外，我已经付过房费了，但Quest又向我收取了446.68英镑。前台员工业务不熟练，也缺乏支持。
酒店的位置很好，离车站很近，周围好吃的餐厅很多，超市也多，买东西方便