酒店回复: Hello Thomas,I understand your feedback and appreciate you taking the time to share your experience. Your comments are important, and they help us understand our guests' perspectives better. Please feel free to reach out to management directly if you would like to discuss your concerns further. Thank you for your thoughts on your stay.
5.0分
其他
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Everything was great. They did give us the wrong room(single instead of double bed) but since we didn't need the double in the end it didn’t matter and they did notice it and were willing to fix it.
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酒店回复: Hello Nathan,Thank you for your feedback! We're glad to hear you enjoyed your stay overall and appreciate the staff's willingness to address the room assignment. Your understanding of the situation is greatly appreciated. We hope to welcome you back for another enjoyable stay in the future, where we will ensure your preferences are met.
1.0分
其他
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Despite this property sending an email after booking that you CANNOT have additional guests in your room or parties, I was awoken at 330am by a full blow party occurring in the room next door. When I informed the front desk they called the room and felt it necessary to tell them a “neighbor” called. This escalated the situation and the other partying room began banging on the adjoining door yelling “i will break it down”. The front desk/ manager next came up to investigate and assure the situation was resolved, it was absurd.
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酒店回复: Hello Jayna,Thank you for sharing your experience. We understand how disruptive a late-night disturbance can be and we appreciate your feedback regarding the handling of that situation. Your comments will be shared with the appropriate team members to ensure they are considered for future improvements. We strive to maintain a peaceful environment for all our guests and value your input in helping us achieve that. Your experience is important to us and we wish you safe travels ahead.
5.0分
情侣出游
Very Friendly and very Clean! I would definitely recommend staying here. I will be back
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酒店回复: Hello Tammy, Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and appreciated the cleanliness and friendly service. We look forward to welcoming you back on your next visit, where we hope to provide you with another wonderful experience while continuing to exceed your expectations. Safe travels until then!
5.0分
情侣出游
Very clean and pleasant. We always try to stay here on our way home from Madison WI and when we attend wine festivities in Paw Paw.
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酒店回复: Hello Debbie,Thank you for your wonderful feedback! We're delighted to hear that you find our hotel clean and pleasant. It's great to know that we are your preferred choice on your travels from Madison and during wine festivities in Paw Paw. We look forward to welcoming you back for your next stay and appreciate your continued support. Safe travels!
5.0分
其他
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Nice, clean hotel
Appreciated the cleanliness of the hotel and room. Breakfast was a little to be desired but OK. Room appeared to be updated. Hospitality staff was kind and helpful.
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酒店回复: Hello Joseph,Thank you for your feedback regarding your stay. We're delighted to hear that you appreciated the cleanliness and the hospitality of our staff. Your comments about the breakfast will be shared with our team, as we always aim to enhance our guests' experiences. We hope to welcome you back in the future for an even more enjoyable stay.
4.0分
家庭亲子
Very polite staff member. I appreciated her engaging despite the fact that we checked in after 10 pm
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酒店回复: Hello Andrew,Thank you for your feedback about our staff! We are proud of our team’s commitment to providing excellent service, even during late check-ins. Your kind words will certainly be shared with the member you interacted with, as it encourages them to continue their great work. We hope to welcome you back on your next visit.
5.0分
朋友出游
We had a reservation but when we entered the room it was 78, way too hot and stuffy. It took hours to cool down.
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酒店回复: Hello Todd,Thank you for sharing your feedback. We understand that arriving to a warm room can be uncomfortable, and we appreciate your patience while the temperature adjusted. Your comments will be noted for future improvements to enhance our guest experience. We hope to have the opportunity to welcome you back for a more comfortable stay in the future.
5.0分
情侣出游
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We enjoyed staying at this hotel. The room was clean, shower was wonderful, bed was comfortable, linens were clean and smelled good and everything was in operating order. Very friendly staff. The room rates were very good. We will be returning. Thank you! I saw it has only 2 stars and I think this hotel deserves more. Thank you!
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酒店回复: Hello Maureen,Thank you for sharing your positive experience! We're thrilled to hear that you enjoyed your stay and found our team friendly and accommodating. It's wonderful to know that our room amenities met your expectations, and we appreciate your kind words regarding our value and cleanliness. Your feedback is invaluable, and we look forward to welcoming you back on your next visit!
4.0分
其他
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Managerial staff was very polite and friendly, clean and updated Hotel, the only issue we had and nothing against the Hotel chain or management, was the walls seemed paper thin, every noise from.adjacent room sounded like it was in our room or out in the hall.
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酒店回复: Hello Christopher,Thank you for your feedback about your stay. We’re pleased to hear that you found our staff friendly and the hotel clean and updated. We appreciate your understanding regarding the noise levels and will take your comments into consideration for future improvements. Your experience is valuable to us, and we hope to welcome you back for a more peaceful stay in the future.
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Everything was great. They did give us the wrong room(single instead of double bed) but since we didn't need the double in the end it didn’t matter and they did notice it and were willing to fix it.
Despite this property sending an email after booking that you CANNOT have additional guests in your room or parties, I was awoken at 330am by a full blow party occurring in the room next door. When I informed the front desk they called the room and felt it necessary to tell them a “neighbor” called. This escalated the situation and the other partying room began banging on the adjoining door yelling “i will break it down”. The front desk/ manager next came up to investigate and assure the situation was resolved, it was absurd.
Very Friendly and very Clean! I would definitely recommend staying here. I will be back
Very clean and pleasant. We always try to stay here on our way home from Madison WI and when we attend wine festivities in Paw Paw.
Nice, clean hotel
Appreciated the cleanliness of the hotel and room. Breakfast was a little to be desired but OK. Room appeared to be updated. Hospitality staff was kind and helpful.
Very polite staff member. I appreciated her engaging despite the fact that we checked in after 10 pm
We had a reservation but when we entered the room it was 78, way too hot and stuffy. It took hours to cool down.
We enjoyed staying at this hotel. The room was clean, shower was wonderful, bed was comfortable, linens were clean and smelled good and everything was in operating order. Very friendly staff. The room rates were very good. We will be returning. Thank you! I saw it has only 2 stars and I think this hotel deserves more. Thank you!
Managerial staff was very polite and friendly, clean and updated Hotel, the only issue we had and nothing against the Hotel chain or management, was the walls seemed paper thin, every noise from.adjacent room sounded like it was in our room or out in the hall.