酒店回复: Hello Scarleth,Agradecemos su comentario y lamento que su experiencia no haya sido satisfactoria. Tomamos en cuenta las observaciones sobre la limpieza y el estado de la propiedad, ya que la opinión de nuestros huéspedes es fundamental para mejorar nuestros servicios. Su feedback será compartido con el equipo correspondiente para su consideración en futuras evaluaciones. Esperamos que en su próxima visita pueda notar las mejoras implementadas.
4.0分
家庭亲子
Just stayed one night. Able to walk to several restaurants. We were flying out early morning so very close to airport
展开
酒店回复: Hello Beverly D,Thank you for sharing your experience! We're glad to hear you enjoyed the convenience of our location, with nearby dining options and proximity to the airport. We strive to offer our guests an enjoyable stay. Your feedback is appreciated, and we hope to welcome you back for a longer visit in the future to explore more of what our area has to offer.
2.0分
其他
Check in staff was gone for 15 min, waited 13 min in line, 5 people ahead of me. But polite.
展开
酒店回复: Hello Ashutosh,Thank you for sharing your feedback regarding the check-in process. We appreciate your patience during your wait and are glad to hear that our staff remained polite while you waited. Your experience is valuable to us, and we will consider your comments to enhance our guest service efficiency in the future. Thank you for choosing us for your stay.
2.0分
其他
展开
The room I booked smelled like either mold or something. I had to go out and get some items from the store to address the smell. The elevator didn't even look like an elevator. Had some kind of wall paint on the door. The hallway carpet looked old and the room had black marks all over the wall. The breakfast didn't look like something I wanted to eat. So I went somewhere else to eat breakfast. They also made me pay a deposit which I was not aware of. I took pics just so if I didn't get it back I had proof. I would never book this property again.
展开
酒店回复: Hello Eddie,Thank you for sharing your feedback. We appreciate you bringing these concerns to our attention. We strive to maintain high standards for our facilities and your comments regarding room conditions and cleanliness will be taken into consideration for future improvements. Regarding your experience with the deposit, we encourage all guests to review our policies prior to arrival. We value your input and hope that you find a hotel that better meets your expectations in the future.
4.0分
情侣出游
展开
The room was clean and everything functional, the paint on the walls needed help is probably my only complaint but that’s not a real deal breaker ,it had black marks all over , and the carpet was good , bed and bedding was good , shower worked good and had good hot water , definitely a good place for the price , easy on and off the highway and had a good restaurant on the other side of the parking lot
展开
酒店回复: Hello TODD,Thank you for sharing your feedback about your stay. We're pleased to hear that you found the room clean and functional, and that you enjoyed the comfort of the bed and the hot shower. Your comments regarding the paint will be noted for future improvements, as we strive to enhance our guests' experiences. We're glad you appreciated the convenient location and nearby dining options. We hope to welcome you back on your next visit!
4.0分
商务出差
close to Hwy, in commercial area, many stores, many restaurants. the elevator is old, breakfast is simple and easy 6am-9am.
展开
酒店回复: Hello Zhen,Thank you for sharing your feedback regarding your recent stay. We're glad to hear you appreciated the hotel’s convenient location and the accessibility to various stores and restaurants. Your comments about the elevator and breakfast options will be noted for our ongoing evaluations. We strive to make our guests’ experiences enjoyable and welcome any additional insights you may have for future visits.
3.0分
其他
展开
So so
System was down hen trying to check in but was called when system came back up. Hotel had a weird smell and bed was uncomfortable. Breakfast was ok but the biscuits and gravy were not good. Also wish they offered water as a beverage and not just juice and coffee
展开
酒店回复: Hello Samuel,Thank you for sharing your feedback. We’re glad to hear that our staff reached out to you regarding the check-in situation. We appreciate your insights on the room's condition and breakfast offerings; your comments will be considered for future improvements. We always strive to enhance our guest experience, and your input is invaluable in this process. Thank you again for your review.
3.0分
其他
展开
A bit of everything I guess
The air conditioning was a little bit poor the fan wouldn’t stay on and wasn’t loud enough for us to hear if it was on or not, the tv only had a few working channels and was hard to operate the remote control the buttons wouldn’t work, as we were leaving the cleaning crew was very rude and asked us to leave while we had 29 minutes before our scheduled check out time
展开
酒店回复: Hello Olivia,Thank you for your feedback. We appreciate your comments regarding the air conditioning, TV operation, and the interaction with our cleaning staff. These insights are valuable and will be reviewed with the appropriate team to ensure a better experience for future guests. Your experience is important to us, and we hope you consider staying with us again to enjoy a more pleasant visit next time.
1.0分
其他
House keeping stole from me
Had medicine stolen from our room by housekeeping. Didn’t finish the stay after that. Left early.
展开
酒店回复: Dear Guest, We take matters concerning our guest's belongings very seriously and appreciate you bringing this to our attention. It’s unfortunate to hear that your experience was impacted in this way, and we understand your decision to leave early. Your feedback will be shared with management to ensure our team is focused on maintaining the highest standards of service and trust. Thank you for your review; we hope you will consider staying with us again in the future.
5.0分
其他
Always had hot water! Black out curtains are amazing! Hotel smelled good! Very friendly staff!
展开
酒店回复: Hello Shelley, Thank you for sharing your positive feedback! We're delighted to hear that you enjoyed the hot water, blackout curtains, and pleasant ambiance of our hotel. It's great to know that our staff made a positive impression during your stay. We appreciate your insights and hope to welcome you back for another wonderful experience in the future.
他们得好好整修一下这房子！所有东西都已经破旧不堪、脏兮兮的了。
Just stayed one night. Able to walk to several restaurants. We were flying out early morning so very close to airport
Check in staff was gone for 15 min, waited 13 min in line, 5 people ahead of me. But polite.
The room I booked smelled like either mold or something. I had to go out and get some items from the store to address the smell. The elevator didn't even look like an elevator. Had some kind of wall paint on the door. The hallway carpet looked old and the room had black marks all over the wall. The breakfast didn't look like something I wanted to eat. So I went somewhere else to eat breakfast. They also made me pay a deposit which I was not aware of. I took pics just so if I didn't get it back I had proof. I would never book this property again.
The room was clean and everything functional, the paint on the walls needed help is probably my only complaint but that’s not a real deal breaker ,it had black marks all over , and the carpet was good , bed and bedding was good , shower worked good and had good hot water , definitely a good place for the price , easy on and off the highway and had a good restaurant on the other side of the parking lot
close to Hwy, in commercial area, many stores, many restaurants. the elevator is old, breakfast is simple and easy 6am-9am.
So so
System was down hen trying to check in but was called when system came back up. Hotel had a weird smell and bed was uncomfortable. Breakfast was ok but the biscuits and gravy were not good. Also wish they offered water as a beverage and not just juice and coffee
A bit of everything I guess
The air conditioning was a little bit poor the fan wouldn’t stay on and wasn’t loud enough for us to hear if it was on or not, the tv only had a few working channels and was hard to operate the remote control the buttons wouldn’t work, as we were leaving the cleaning crew was very rude and asked us to leave while we had 29 minutes before our scheduled check out time
House keeping stole from me
Had medicine stolen from our room by housekeeping. Didn’t finish the stay after that. Left early.
Always had hot water! Black out curtains are amazing! Hotel smelled good! Very friendly staff!