酒店回复: Dear Deborah, Thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方：Google
房间的浴室门形状很糟糕，前门底部严重磨损。房间有烟味。房间很干净只是看起来很旧而且破旧
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酒店回复: Dear Sandra, Thank you for sharing your recent experience at our hotel. We are sorry that the room's appearance did not meet your expectations. We take all feedback seriously and will address the issues you mentioned with our team. We hope you found some comfort in the cleanliness of the room, and we apologize for any inconvenience caused by the condition of the bathroom and front door. We appreciate your business and hope to serve you again in the future.Sincerely, Hotel Management
1.0分
商务出差
原文
翻译提供方：Google
非常糟糕
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酒店回复: Dear Francisco, Thank you for sharing your experience. It’s disappointing to hear that your stay did not meet expectations. We strive to provide a welcoming and comfortable environment, and your feedback will be reviewed to identify areas for improvement. We hope you’ll consider giving us another chance in the future.Sincerely,Hotel Management
2.0分
其他
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Totally run down hotel. Room was missing cabinet doors, cigarette burns everywhere (supposedly a non-smoking hotel).
First time I leave a bad review in all my travelling. Do not stay at this hotel.
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酒店回复: Dear Christine, We appreciate you taking the time to provide your feedback. We regret that your stay did not meet expectations and recognize the concerns you shared regarding the condition of the room. Your comments have been shared with our team to help improve the overall guest experience. We hope future visits offer a more comfortable and positive stay.Sincerely,Hotel Management
1.0分
其他
The room was unacceptable and the attendant said ******* would issue a refund. There is no way to obtain this refund on *******.
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酒店回复: Thank you for your review. It seems we fell short in some areas. We will use this feedback to improve and train our team. We hope to host you again in the future.
1.0分
情侣出游
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The rooms were very nice, however at about 2:30am the was very loud talking,preventing me from sleeping. A complaint was made, but no action was taken. The talking continued until at least 5:00am when I left for work.
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酒店回复: Dear Craig, Thank you for your feedback. We’re glad to hear you found the rooms comfortable, but we’re sorry your rest was disrupted by noise during the night. A peaceful environment is essential, and we regret that your complaint wasn’t addressed promptly. Your comments have been shared with our front desk and night staff to ensure better responsiveness and follow-through in the future. We appreciate you bringing this to our attention and hope we can offer you a more restful stay next time.Sincerely, Hotel Management
3.0分
商务出差
Front desk was helpful in exchanging rooms as the first had a horrible smell of nicotine throughout the room. Second room was better.
酒店回复: Thank you for your helpful feedback
1.0分
商务出差
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Most disgusting hotel room ever
This was the most disgusting room i have ever stayed in and i travel very frequently. I checked in around 9:45 pm. They close their office at 10. I went to grab some food. So when i got back the office was closed. I walked into the room to find the bathroom sink full of gross water with hair and a dead spider. There was brown water pooling out of the kitchen sink. The toilet seat was broken off and there was no toilet paper. I had to work early so i didn't have time for the off site person to show up and help. I went to work and stopped by the office. I was told someone would clean it. I was told the only other room smelled like smoke. Hours later someone finally showed up. I was eventually given a new room. I was 3 roaches in the 2 nights. I would have left but as i work 12 hour shifts i just toughed it out cause i only sleep there. I had this place booked for 7 more weekends. Obviously i am canceling that and am seeking a refund for the first night
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酒店回复: Dear Robert, Thank you for taking the time to detail your experience. We are deeply sorry that your stay fell so far below expectations and regret the level of frustration this caused. A well-kept environment and responsive service are essentials we are committed to providing, and it is clear we fell short during your visit. Your concerns about room conditions, maintenance, and communication at the desk will be shared directly with our team for immediate attention. We appreciate you bringing this to our notice and truly value your feedback. We hope you might allow us another opportunity in the future to provide the level of comfort and care every guest deserves.Sincerely,Hotel Management
1.0分
其他
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Left immediately
Room was awful. Could see out the door, bed was not made, chair was held together with duct tape. Kitchen space was broken and not clean. I didn’t even make it to the bathroom.
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酒店回复: Dear James, Thank you for sharing your experience. We regret that the room you encountered was not up to the standards we are committed to providing. Your feedback regarding the condition and cleanliness of the space is very important and will be shared with our team to address immediately. We understand how disappointing this must have been, and we hope you might consider giving us another opportunity in the future to provide the well-kept and comfortable stay you deserve.Sincerely,Hotel Management
2.0分
商务出差
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Wont stay again
Air conditioning was not great. Sheets and comforter were damp as if not dry when made. Roaches were visible within room. Dead and alive. There was no coffee pot or complimentary coffee as website described. One night stay and had to ask for toiletries which were supposed to be in the room.
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酒店回复: Dear Joy, Thank you for sharing your experience. We regret that your visit did not meet expectations and apologize for the concerns you encountered during your stay. Cleanliness and comfort are priorities for us, and your comments will be carefully shared with our team to ensure improvements are made. For guest convenience, toiletries and kitchen items are available at the front desk upon request, and we will continue working to provide a more reliable experience moving forward. We appreciate your input and hope you will consider giving us another opportunity in the future to deliver the stay you deserve.Sincerely,Hotel Management
主办公室很难找。藏在灌木丛后面。房间号太小，必须走到房间门口。房间里的电视坏了，没有有线电视，没有遥控器，没有电话服务，没有闹钟。床上的床垫破旧了，需要更换。冰箱很吵。
房间的浴室门形状很糟糕，前门底部严重磨损。房间有烟味。房间很干净只是看起来很旧而且破旧
非常糟糕
Totally run down hotel. Room was missing cabinet doors, cigarette burns everywhere (supposedly a non-smoking hotel).
First time I leave a bad review in all my travelling. Do not stay at this hotel.
The room was unacceptable and the attendant said ******* would issue a refund. There is no way to obtain this refund on *******.
The rooms were very nice, however at about 2:30am the was very loud talking,preventing me from sleeping. A complaint was made, but no action was taken. The talking continued until at least 5:00am when I left for work.
Front desk was helpful in exchanging rooms as the first had a horrible smell of nicotine throughout the room. Second room was better.
Most disgusting hotel room ever
This was the most disgusting room i have ever stayed in and i travel very frequently. I checked in around 9:45 pm. They close their office at 10. I went to grab some food. So when i got back the office was closed. I walked into the room to find the bathroom sink full of gross water with hair and a dead spider. There was brown water pooling out of the kitchen sink. The toilet seat was broken off and there was no toilet paper. I had to work early so i didn't have time for the off site person to show up and help. I went to work and stopped by the office. I was told someone would clean it. I was told the only other room smelled like smoke. Hours later someone finally showed up. I was eventually given a new room. I was 3 roaches in the 2 nights. I would have left but as i work 12 hour shifts i just toughed it out cause i only sleep there. I had this place booked for 7 more weekends. Obviously i am canceling that and am seeking a refund for the first night
Left immediately
Room was awful. Could see out the door, bed was not made, chair was held together with duct tape. Kitchen space was broken and not clean. I didn’t even make it to the bathroom.
Wont stay again
Air conditioning was not great. Sheets and comforter were damp as if not dry when made. Roaches were visible within room. Dead and alive. There was no coffee pot or complimentary coffee as website described. One night stay and had to ask for toiletries which were supposed to be in the room.