酒店回复: We sincerely apologize for the confusion regarding the bathtub, Linda. We understand how important it is for your partner to have access to a bathtub, and we regret that this issue impacted your stay. Your feedback is valuable, and we will review the communication around room amenities to avoid future misunderstandings.
4.0分
其他
The room was clean and fresh. The staff was excellent and very helpful. We had a great stay. The a/c was good. The breakfast was ok.
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酒店回复: DARICE, it’s wonderful to hear you had a great time at Columbia NE - Fort Jackson, an IHG Hotel. The team is delighted you found your accommodations comfortable and the service attentive. Your comments about breakfast are appreciated and will be noted. Everyone looks forward to welcoming you back on your next visit.
1.0分
其他
Hotel didn't save a room for us even though we talked to them early afternoon. We were promised a room after explaining we had a new credit card due to fraud
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酒店回复: Lloyd, the team understands your concerns regarding your reservation experience. Every effort is made to assist guests with their bookings, and the feedback is appreciated. The situation you described is not typical, and your comments are valued as part of continuous improvement. Please note that the credit card on file was declined, which unfortunately prevented the room from being held. We truly regret the inconvenience this caused and appreciate your understanding as we work to ensure a smoother process for future stays.
3.0分
家庭亲子
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My room had a terrible stench. I informed the front desk who came over to the room and verified the weird sewage smell but said the hotel was sold out and could not move me but would inform the manager to see what can be done. I never heard from the manager so nothing was done and they didn’t care. I couldn’t change hotels because I was there for my son’s graduation and the surrounding hotels were sold out as well.
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酒店回复: Nestor, thank you for sharing your experience. The hotel recognizes your feedback regarding the comfort of your accommodations and the steps taken during your stay. Communication is important, and the team strives to respond promptly to all guest concerns. Your comments have been noted.
5.0分
朋友出游
The ladies at the front desk were very helpful. They did more to help me. I was very grateful for their help.
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酒店回复: Robin, the team at Columbia NE - Fort Jackson, an IHG Hotel, is delighted to know you appreciated the hospitality provided by our front desk colleagues. Thank you for your kind words and for choosing to stay with us.
3.0分
其他
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Nice facility. Professional staff.
However, facility does not meet ADA standards, as I understand them. The bathroom door was not wide enough for hubby’s wheelchair. Therefore, he could not shower during our stay. Most of his personal hygiene care was done in the hallway of the room. The commode was not ADA guidelines in height. The bed was too tall for a handicapped person—probably over 36” high. Had to buy a step stool to get mobility handicapped hubby in bed.
HOWEVER, grab bars were adequate near commode “ in shower-if he could have stood in there long enough to shower.
I wou be happy to be contacted if more details are needed!
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酒店回复: Debra, thank you for sharing your thoughts about your recent visit. The team is glad you found the facility appealing and appreciated the professionalism from colleagues. Your feedback regarding accessibility challenges is valued, and accommodations are regularly reviewed to improve comfort and convenience for all guests. If you wish, your offer to provide further details will be noted for consideration.
4.0分
其他
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Take the building and move it and I would definitely stay again. There was loud bass music playing into the early morning and loud yelling outside most of the night. But the room and the staff and the amenities were great.
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酒店回复: Kimberly, it’s wonderful to hear you enjoyed your accommodations, the amenities, and the attentive team members at Columbia NE - Fort Jackson, an IHG Hotel. The environment surrounding the hotel can sometimes vary, and your feedback is appreciated. We hope to welcome you back for another enjoyable visit soon.
4.0分
其他
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I loved the checkin process on Friday at 3:00. The guest agent as engaging, supportive and genuinely cared about my stay. Set the right tone. The room was clean and everything worked. The water pressure was very low and I was okay but my daughter had trouble getting the shampoo and conditioner out of her hair. The train passing 2 times at night was startling.
Thanks
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酒店回复: Robert, it’s wonderful to hear you had a great check-in experience at Columbia NE - Fort Jackson, an IHG Hotel, and that your room was comfortable. The team is glad to know you felt so well cared for. Your observations about the water pressure and nighttime atmosphere are valued, and your overall positive remarks are much appreciated. We hope to welcome you and your family back soon.
5.0分
商务出差
Great stay
Accomodations were great. Breakfast was more than I expected. Staff was very friendly. Nice clean look and feel.
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酒店回复: James, the team is thrilled you enjoyed your stay at Columbia NE - Fort Jackson, an IHG Hotel. It’s wonderful to hear that the accommodations and breakfast exceeded your expectations, and that our colleagues made you feel welcome. Thank you for choosing us, and we hope to see you again soon.
1.0分
情侣出游
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I have stayed there 5 times over the last 5 months. I have family nearby. The staff are very kind and courteous. The bed is made well and decor is decent. Each time, the floors are so dirty, both in the hallway and room. I could not figure this out. This last time there were crumbs on the bed tables, coffee stains on the coffee counter and excessive debris on the floor. The manager was great about it and sent housekeeping to fix it and moved us to another room. But it too was dirty int he same way, just not as bad. Housekeeping came to our second room too. I think the issue is they use BROOMS to clean the floor, not a vacuum, and most of it is carpet! I have never seen or heard one being used. The dirt is just getting pushed around. I feel bad for the staff, they are nice, but they do not know how to clean the rooms and they need vacuums!
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酒店回复: Irwin, thank you for sharing your honest feedback and for being a returning guest. It’s appreciated that you highlighted the efforts of the team members and management during your stay. Your observations regarding room upkeep have been noted. The team strives to provide a comfortable experience, and ongoing attention is given to maintaining cleanliness standards for future visits.
我特意预订了这家酒店，因为描述上说他们有浴缸，但当我到达时，我被告知没有浴缸，只有淋浴。我的伴侣因医疗原因需要浴缸。我被告知因为这是不可退款的预订，所以我不会拿回我的钱。
The room was clean and fresh. The staff was excellent and very helpful. We had a great stay. The a/c was good. The breakfast was ok.
Hotel didn't save a room for us even though we talked to them early afternoon. We were promised a room after explaining we had a new credit card due to fraud
My room had a terrible stench. I informed the front desk who came over to the room and verified the weird sewage smell but said the hotel was sold out and could not move me but would inform the manager to see what can be done. I never heard from the manager so nothing was done and they didn’t care. I couldn’t change hotels because I was there for my son’s graduation and the surrounding hotels were sold out as well.
The ladies at the front desk were very helpful. They did more to help me. I was very grateful for their help.
Nice facility. Professional staff.
However, facility does not meet ADA standards, as I understand them. The bathroom door was not wide enough for hubby’s wheelchair. Therefore, he could not shower during our stay. Most of his personal hygiene care was done in the hallway of the room. The commode was not ADA guidelines in height. The bed was too tall for a handicapped person—probably over 36” high. Had to buy a step stool to get mobility handicapped hubby in bed.
HOWEVER, grab bars were adequate near commode “ in shower-if he could have stood in there long enough to shower.
I wou be happy to be contacted if more details are needed!
Take the building and move it and I would definitely stay again. There was loud bass music playing into the early morning and loud yelling outside most of the night. But the room and the staff and the amenities were great.
I loved the checkin process on Friday at 3:00. The guest agent as engaging, supportive and genuinely cared about my stay. Set the right tone. The room was clean and everything worked. The water pressure was very low and I was okay but my daughter had trouble getting the shampoo and conditioner out of her hair. The train passing 2 times at night was startling.
Thanks
Great stay
Accomodations were great. Breakfast was more than I expected. Staff was very friendly. Nice clean look and feel.
I have stayed there 5 times over the last 5 months. I have family nearby. The staff are very kind and courteous. The bed is made well and decor is decent. Each time, the floors are so dirty, both in the hallway and room. I could not figure this out. This last time there were crumbs on the bed tables, coffee stains on the coffee counter and excessive debris on the floor. The manager was great about it and sent housekeeping to fix it and moved us to another room. But it too was dirty int he same way, just not as bad. Housekeeping came to our second room too. I think the issue is they use BROOMS to clean the floor, not a vacuum, and most of it is carpet! I have never seen or heard one being used. The dirt is just getting pushed around. I feel bad for the staff, they are nice, but they do not know how to clean the rooms and they need vacuums!