酒店回复: Dear Miguel,We’re glad to hear that your stay went well overall, but we sincerely apologize for the oversight regarding the cleaning and change of sheets during your stay. We understand how important it is for guests to feel comfortable and cared for throughout their time with us. We will share your feedback with our team to ensure our housekeeping schedules are followed. Thank you for bringing this to our attention, and we appreciate your understanding as we continue to improve our service. We would love another opportunity to not only meet but surpass your expectations. Your review is sincerely appreciated, and we thank you for sharing your thoughts.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
这不是一个好的住处
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酒店回复: Dear Guest,We're sorry your experience did not meet the standards we aim to uphold. Our goal is to provide a welcoming, well-maintained environment for every guest, and we regret that we missed the mark during your stay. We're reviewing feedback like yours closely to ensure that our service and property conditions are addressed and work on improvements so that future guests receive a better experience. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
好的
1.0分
其他
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One star review terrible hotel.
Hotel staff was inconsiderate and did not have supplies since I let towels or blankets for the fold out sofa. Threatened to call the cops because we were an hour late renewing our room for the second night. Avoid this place. It is a last resort situation if necessary
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酒店回复: Dear Yolanda, Thank you for taking the time to share your feedback. We regret that your stay did not meet your expectations. Guest well-being and a respectful environment are always priorities, and your comments have been shared with the appropriate team for review. We appreciate you bringing these matters to our attention and hope there may be an opportunity in the future to provide a more positive experience.Sincerely,Hotel Management
2.0分
朋友出游
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Positives: bed comfortable, extra pillows, price, parking
Negatives: old, strong moldy smell in room, only 2 towels and was not given any extra, no 24hr front desk service, charges for every local call made
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酒店回复: Dear Candice, Thank you for sharing your feedback. While we are glad that some aspects of your stay were enjoyable, we regret that your visit did not meet your expectations. Guest satisfaction and a welcoming environment are always priorities, and your comments have been shared with our team so that necessary steps can be taken to enhance the experience for future guests. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a better experience on a future visit.Sincerely,Hotel Management
4.0分
商务出差
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Expecting a little more
Staff was cery friendly and accommodating. My bed was very comfortable and the AC was blowing cold. However there is not utensils or cookwear to use in the kitchen as mentioned. The kitchen floor was sticky and the remote didn't work at first. I was able to get another remote at least. Aside from that my stay was not bad for the price.
1.0分
其他
This is the 3rd time I have attempted to put employees there and each time they have complained of insects in the rooms
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酒店回复: Dear Matthew,We sincerely apologize that your team has encountered repeated problems during their stays. A clean and comfortable environment is something every guest deserves, and we take pest-related concerns seriously. Your feedback has been shared with our dedicated team for immediate follow-up. We appreciate your continued efforts to work with us and remain committed to resolving these matters in an effective manner. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
4.0分
朋友出游
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It was a good place to stay . It has a kitchen and a nice comfortable bed. But the shower hot water was broken and since it was the weekend they couldn’t fi it until Monday that I left. But the General Manager Charlotte took care of the issue . She is very professional and an asset to the hotel. Kudos to Charlotte and thank you.
4.0分
其他
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Thankyou.
Due to a flight and a long drive from ORD, I arrived at the Carmel ESA around 3:40 AM. There was a phone at the door, so I picked it up and dialed 1 for check-in service. It was a pleasant experience—the ESA service lady came out and opened the door to assist with my check-in. Thank you, ESA!
2.0分
其他
No one at hotel for check in. Have to call a number and wait for someone to drive over and check you in. I arrived to check in around 10pm...
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酒店回复: Dear Guest,We apologize for the inconvenience you encountered during check-in. We understand how frustrating it can be, especially when arriving late. While we do our best to accommodate all guests, regardless of their arrival time, we recognize that waiting for assistance is not the ideal experience. We will review our procedures to ensure smoother and more efficient check-ins, especially during late hours. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
我们一切都好，但我不得不延长住宿时间，他们也没有来打扫或换床单。
这不是一个好的住处
好的
One star review terrible hotel.
Hotel staff was inconsiderate and did not have supplies since I let towels or blankets for the fold out sofa. Threatened to call the cops because we were an hour late renewing our room for the second night. Avoid this place. It is a last resort situation if necessary
Positives: bed comfortable, extra pillows, price, parking
Negatives: old, strong moldy smell in room, only 2 towels and was not given any extra, no 24hr front desk service, charges for every local call made
Expecting a little more
Staff was cery friendly and accommodating. My bed was very comfortable and the AC was blowing cold. However there is not utensils or cookwear to use in the kitchen as mentioned. The kitchen floor was sticky and the remote didn't work at first. I was able to get another remote at least. Aside from that my stay was not bad for the price.
This is the 3rd time I have attempted to put employees there and each time they have complained of insects in the rooms
It was a good place to stay . It has a kitchen and a nice comfortable bed. But the shower hot water was broken and since it was the weekend they couldn’t fi it until Monday that I left. But the General Manager Charlotte took care of the issue . She is very professional and an asset to the hotel. Kudos to Charlotte and thank you.
Thankyou.
Due to a flight and a long drive from ORD, I arrived at the Carmel ESA around 3:40 AM. There was a phone at the door, so I picked it up and dialed 1 for check-in service. It was a pleasant experience—the ESA service lady came out and opened the door to assist with my check-in. Thank you, ESA!
No one at hotel for check in. Have to call a number and wait for someone to drive over and check you in. I arrived to check in around 10pm...