酒店回复: Dear Miguel,We’re glad to hear that your stay went well overall, but we sincerely apologize for the oversight regarding the cleaning and change of sheets during your stay. We understand how important it is for guests to feel comfortable and cared for throughout their time with us. We will share your feedback with our team to ensure our housekeeping schedules are followed. Thank you for bringing this to our attention, and we appreciate your understanding as we continue to improve our service. We would love another opportunity to not only meet but surpass your expectations. Your review is sincerely appreciated, and we thank you for sharing your thoughts.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
这不是一个好的住处
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酒店回复: Dear Guest,We're sorry your experience did not meet the standards we aim to uphold. Our goal is to provide a welcoming, well-maintained environment for every guest, and we regret that we missed the mark during your stay. We're reviewing feedback like yours closely to ensure that our service and property conditions are addressed and work on improvements so that future guests receive a better experience. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
好的
1.0分
其他
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One star review terrible hotel.
Hotel staff was inconsiderate and did not have supplies since I let towels or blankets for the fold out sofa. Threatened to call the cops because we were an hour late renewing our room for the second night. Avoid this place. It is a last resort situation if necessary
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酒店回复: Dear Yolanda, Thank you for taking the time to share your feedback. We regret that your stay did not meet your expectations. Guest well-being and a respectful environment are always priorities, and your comments have been shared with the appropriate team for review. We appreciate you bringing these matters to our attention and hope there may be an opportunity in the future to provide a more positive experience.Sincerely,Hotel Management
5.0分
商务出差
Traveling on business, had a quiet enjoyable stay here. Good hotel stay!
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酒店回复: Dear Guest, Thank you for including Extended Stay America in your travel plans and sharing your review. We’re delighted to know that a peaceful and pleasant stay complemented your business trip. We truly appreciate your recognition of our efforts to provide a comfortable and seamless experience. Your feedback motivates our team to continue delivering exceptional hospitality, and we look forward to welcoming you back for another enjoyable visit.Sincerely,Hotel Management
4.0分
商务出差
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Expecting a little more
Staff was cery friendly and accommodating. My bed was very comfortable and the AC was blowing cold. However there is not utensils or cookwear to use in the kitchen as mentioned. The kitchen floor was sticky and the remote didn't work at first. I was able to get another remote at least. Aside from that my stay was not bad for the price.
房间非常干净，床也出乎意料地舒服。主入口和走廊看起来有些陈旧，但我房间里的家具都是新的或者比较新的。提供的用品非常有限，所以请注意这一点（例如，只提供了一块肥皂，连洗发水都没有）。我通常不住ESA的民宿，但这次一晚的住宿体验却让我惊喜不已！
优点：床很舒服，枕头充足，价格实惠，停车方便
缺点：房间老旧，霉味很重，只有两条毛巾，而且没有额外提供，没有24小时前台服务，每次拨打本地电话都要收费
房间不如预期，真的不适合两个人住，炉灶只有两个炉头能用，而且被告知他们不能提供第二把椅子供人在餐桌上用餐。
房间又旧又破，冰箱运转起来像柴油发动机一样，淋浴只有热水。看起来像是30年没翻新过了。
我们一切都好，但我不得不延长住宿时间，他们也没有来打扫或换床单。
这不是一个好的住处
好的
One star review terrible hotel.
Hotel staff was inconsiderate and did not have supplies since I let towels or blankets for the fold out sofa. Threatened to call the cops because we were an hour late renewing our room for the second night. Avoid this place. It is a last resort situation if necessary
Traveling on business, had a quiet enjoyable stay here. Good hotel stay!
Expecting a little more
Staff was cery friendly and accommodating. My bed was very comfortable and the AC was blowing cold. However there is not utensils or cookwear to use in the kitchen as mentioned. The kitchen floor was sticky and the remote didn't work at first. I was able to get another remote at least. Aside from that my stay was not bad for the price.