酒店回复: Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with the TV, insufficient towels, and the delay with your deposit. This is certainly not the level of service we strive to provide, and we will be addressing these concerns with our team to prevent similar situations in the future.We hope you might consider staying with us again so we can provide a smoother and more comfortable experience next time.
4.0分
其他
原文
翻译提供方：Google
员工非常细心周到，设施完善。
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酒店回复: Thank you for your 8/10 rating and kind words! We’re delighted to hear that you found our staff attentive and enjoyed our facilities. Your feedback is greatly appreciated.We look forward to welcoming you back for another enjoyable stay soon.
5.0分
其他
原文
翻译提供方：Google
伟大的
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酒店回复: Thank you for the perfect score! We truly appreciate your support and hope to welcome you back again soon.
2.0分
家庭亲子
Lobby smelled like a gas leak. Room was cold- no pictures on walls. Bathroom shower has cracked tile, dirty soap dish, mildew around shower frame
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酒店回复: Thank you for sharing your experience. We sincerely apologize for the issues you encountered with the lobby, room, and bathroom. The matter has been passed to management, and we encourage you to call the hotel directly so your concerns can be addressed.We hope to have the opportunity to welcome you back and provide a much better experience.
3.0分
其他
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Could use attention to detail. As exiting room, blasting music/noise in another room. Cleaning person leaning on ledge listening to noise. Our room, curtain in window, terrible. Faucet, in bathroom sink leaks at counter top, etc..
.
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酒店回复: Thank you for sharing your feedback. We apologize for the issues you encountered during your stay. The matter has been passed to management, and we encourage you to call the hotel directly so your concerns can be addressed.We hope to welcome you back and provide a much better experience in the future.
5.0分
其他
Comfortable and Convenient. Staff gave me the ground floor room requested! Fantastic Fitness Center. We’re going to return!
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酒店回复: Thank you for your wonderful feedback! We’re glad you enjoyed your comfortable stay, our fitness center, and that we could accommodate your ground floor room request.We’d be delighted to welcome you back on your next visit!
3.0分
其他
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We asked for clean towels and had to go down to the front desk at midnight after being out also our toilet clogged and we had to go down and get the plunger and plunge ourselves
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the towels and the toilet. This is not the level of service we aim to provide, and we appreciate you bringing these issues to our attention so we can address them with our team.We hope you will consider giving us another opportunity to provide a smoother, more comfortable stay in the future.
1.0分
其他
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Couch was filthy - needed to cover it with a sheet to sit on it.. had to ask for additional towel, only one in the room. The AC Unit sounded like it was going to blow up
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酒店回复: Thank you for sharing your experience. We sincerely apologize that your stay did not meet your expectations. The issues you described with the couch, towels, and AC unit are not reflective of the standards we aim to maintain, and your feedback will be shared with our housekeeping and maintenance teams to prevent similar problems in the future.We hope you might give us another opportunity to provide a more comfortable and enjoyable stay that truly reflects the quality we strive for.
1.0分
其他
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Front desk was rude from the start. Ask to speak to manager and he just said get away from counter. Always traveling and never expertise type of behavior. Towards me and another guest trying to check in. Front desk should be polite and professional. And also keep one set of standards for everyone. Not charge 25 deposit to those who check in before 2pm and 100 after 3pm.
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酒店回复: Thank you for your feedback. We’re very sorry to hear about your experience at check-in and the concerns regarding our deposit policy. Your comments have been shared with our management team for review. Please feel free to contact the hotel directly so we can better address your concerns. We hope to welcome you back and provide a much better experience next time.
早饭一般，环境一般
地方还不错，就是房间里的电视坏了，而且他们从来没来过问过我们。毛巾也不够。我的押金还没到账，都一个星期了。
员工非常细心周到，设施完善。
伟大的
Lobby smelled like a gas leak. Room was cold- no pictures on walls. Bathroom shower has cracked tile, dirty soap dish, mildew around shower frame
Could use attention to detail. As exiting room, blasting music/noise in another room. Cleaning person leaning on ledge listening to noise. Our room, curtain in window, terrible. Faucet, in bathroom sink leaks at counter top, etc..
.
Comfortable and Convenient. Staff gave me the ground floor room requested! Fantastic Fitness Center. We’re going to return!
We asked for clean towels and had to go down to the front desk at midnight after being out also our toilet clogged and we had to go down and get the plunger and plunge ourselves
Couch was filthy - needed to cover it with a sheet to sit on it.. had to ask for additional towel, only one in the room. The AC Unit sounded like it was going to blow up
Front desk was rude from the start. Ask to speak to manager and he just said get away from counter. Always traveling and never expertise type of behavior. Towards me and another guest trying to check in. Front desk should be polite and professional. And also keep one set of standards for everyone. Not charge 25 deposit to those who check in before 2pm and 100 after 3pm.