酒店回复: Thank you for sharing your feedback. We’re glad to hear you appreciated the cleanliness of your room and the friendliness of our staff. At the same time, we regret that the bed and pillows did not meet your comfort expectations. Your comments have been shared with our team, as we continually strive to improve the overall experience for our guests.We hope to welcome you back in the future for a more comfortable stay.
3.0分
其他
原文
翻译提供方：Google
除了床和浴室不够干净以外，一切都很好。
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酒店回复: Hi Alejandra,Thank you for sharing your experience. We’re glad to hear most aspects of your stay went well, but we sincerely apologize for the cleanliness issues with the beds and bathroom. Your feedback has been passed along to management for immediate review with our housekeeping team.We hope to have the opportunity to welcome you back for a more comfortable and improved stay.
5.0分
情侣出游
原文
翻译提供方：Google
地理位置优越，交通便利
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酒店回复: Thank you for your perfect rating! We’re glad you enjoyed our central and accessible location. We look forward to welcoming you back very soon!
5.0分
其他
The receptionist provided a wrong password for WiFi... Wifi never worked... I had to use my cell phone as hot spot.
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酒店回复: Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with the Wi-Fi during your stay. Reliable internet access is important, and we regret that we did not meet your expectations in this regard. Please know we are addressing this issue with our team to ensure clearer communication and a smoother connection for our future guests. We hope you will give us another opportunity to provide you with a more seamless experience.
5.0分
其他
Very Nice and Beautiful interior. The King Size Bed was very spacious and had everything I needed for a comfortable night!
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酒店回复: Hi Cynthia,Thank you for your kind words! We're thrilled you enjoyed the beautiful interior and found the king-size bed comfortable and well-equipped for your stay. We look forward to welcoming you back soon!
3.0分
商务出差
When I check into my room my bed was not made. There were bugs around the building. Treadmills did not work.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, including the unmade bed, presence of bugs, and the non-functioning treadmills. This is not the standard we aim to provide, and we are addressing these concerns with our housekeeping, maintenance, and facilities teams to ensure improvements are made.We truly appreciate your comments, as they help us enhance the guest experience, and we hope you might consider giving us another opportunity in the future for a more comfortable stay.
3.0分
其他
The floor in my room was oily, the shower had stains and the towels that they gave had stains
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酒店回复: Hi Rosana,Thank you for bringing this to our attention. We're truly sorry to hear about the condition of your room and the linens. This is not the standard we aim to uphold. Your feedback has been passed to management, as we are committed to providing a much better experience. Please feel free to contact the hotel directly if you’d like to discuss your stay further. We hope to welcome you again for an improved visit.
2.0分
商务出差
The shower didn’t have any hot water and the staff had no concern about it at all.
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酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear about the issue you experienced with the hot water and for the impression you received from our staff’s response. This is not the level of service we aim to provide, and your comments have been shared with our team to ensure the matter is addressed promptly and with greater care in the future.We sincerely appreciate you bringing this to our attention, as it helps us improve our guest experience. We hope you’ll consider giving us another opportunity to provide you with the comfort and hospitality we’re known for.
5.0分
其他
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Nice Affordability
The staff is friendly and very helpful. I liked Embers, an excellent nearby restaurant. The gym was nicely Air conditioned with good equipment
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酒店回复: Thank you for your perfect 10/10 rating! We’re delighted you enjoyed our friendly and helpful staff, as well as the nearby dining and our well-equipped, air-conditioned gym. It’s wonderful to know you found great value in your stay, and we look forward to welcoming you back again soon.
早饭一般，环境一般
我喜欢房间的整洁，工作人员很友好，但床和枕头很不舒服
除了床和浴室不够干净以外，一切都很好。
地理位置优越，交通便利
The receptionist provided a wrong password for WiFi... Wifi never worked... I had to use my cell phone as hot spot.
Very Nice and Beautiful interior. The King Size Bed was very spacious and had everything I needed for a comfortable night!
When I check into my room my bed was not made. There were bugs around the building. Treadmills did not work.
The floor in my room was oily, the shower had stains and the towels that they gave had stains
The shower didn’t have any hot water and the staff had no concern about it at all.
Nice Affordability
The staff is friendly and very helpful. I liked Embers, an excellent nearby restaurant. The gym was nicely Air conditioned with good equipment