酒店回复: Dear Patricia,We are deeply sorry to hear about your experience. This is certainly not the impression we want to leave with our guests, and we apologize for the discomfort and concerns you encountered. We take your feedback seriously and will investigate the issues you have mentioned regarding the cleanliness and reservation at our property.
4.0分
家庭亲子
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I enjoyed my stay at Baymont by Wyndham Cincinnati! The staff was kind, the location worked great, and the room was cozy for the price. It’s a nice place if you’re looking for something simple and affordable
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酒店回复: Dear Ngalula,Thank you for sharing your positive experience! We’re delighted to hear that you enjoyed your stay and appreciated our friendly staff, convenient location, and comfortable accommodations. It’s wonderful to know we could provide you with a pleasant and affordable stay. We look forward to welcoming you again soon.Best regards,Management Team
3.0分
其他
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For what it's worth the location was convenient for getting food and a gas station a couple blocks away, the room was decent. Definitely had water damage over the air conditioner, which worked well. A few of the towels were stained and not the best quality. But it served my purpose.
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酒店回复: Dear Kyle,Thank you for taking the time to share your feedback. We’re glad to hear that you found our location convenient and your room comfortable for your stay. However, we apologize for the water damage you noticed and the condition of some of the towels — this does not reflect the quality we strive to maintain.Your comments have been shared with our maintenance and housekeeping teams to ensure these issues are promptly addressed. We appreciate your understanding and honest feedback, as it helps us make meaningful improvements.Sincerely,Management Team
1.0分
其他
Room at burn holes in the sheets and bed bugs on my room I wa switched rooms and the new room had bed bugs too
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酒店回复: Thank you for taking the time to share your feedback. We're sorry your experience did not meet your expectations. We appreciate your comments and will use them to improve. We hope you'll give us another chance in the future.
3.0分
其他
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For the cost of the room it was an okay stay. I don’t think I would choose it again. Needs a lot of upgrades and repair. The smoke alarm was beeping for battery replacement. I called the front desk to make them away and I was told to just rip it from the wall. The bathroom light kept coming on.. the AC was cracked. All in all it served its purpose.. but I’ll choose different next time.
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酒店回复: Thank you for taking the time to share your feedback. We're sorry your experience did not meet your expectations. We appreciate your comments and will use them to improve. We hope you'll give us another chance in the future.
5.0分
其他
just what i needed
room was great and I use the heat and was comfortable. No microwave was unexpected. Like to bring my own food
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酒店回复: Dear Candice,Thank you for sharing your feedback. We’re glad to hear that you found the room comfortable and enjoyed a pleasant stay. We understand the convenience a microwave can offer, and we appreciate your suggestion, it helps us identify ways to enhance our guest experience. We hope to welcome you back soon.Best regards,Management Team
2.0分
家庭亲子
The room itself was clean and comfortable, but the lobby and common areas were not well maintained. Not a terrible stay, it served its purpose
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酒店回复: Dear Terrance,Thank you for your feedback. We’re glad to hear that your room was clean and comfortable. We apologize that our lobby and common areas did not meet your expectations and appreciate you bringing this to our attention. Your comments will help us improve, and we hope to provide an even better experience on your next visit.Sincerely,Management Team
5.0分
其他
Great for an inexpensive clean stay
Wonderful experience, clean from hallway to elevator to room deeply, good breakfast options.
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酒店回复: Dear Johnathan,Thank you for your kind feedback! We’re delighted to hear you had a wonderful experience and appreciated the cleanliness of our property as well as our breakfast options. We look forward to welcoming you back for another great stay!Best Regards,Management Team
3.0分
其他
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Check in was fine. Lobby restroom was out of order. Elevator was sketchy. Not all entrances/exits were secure. Room was clean. Bathroom was clean. Location is off highway so that was good.
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酒店回复: Thank you for taking the time to share your feedback. We're sorry your experience did not meet your expectations. We appreciate your comments and will use them to improve. We hope you'll give us another chance in the future.
5.0分
情侣出游
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I enjoyed every aspect of my visit and the hotel stay I only had ..one disappointment.. the towels.. The towels should be sent out to a cleaning service to be cleaned. We depend on the white clean and fluffy towels.
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酒店回复: Dear Alonzo,Thank you for taking the time to share your experience with us. We’re delighted to know that you enjoyed every aspect of your visit and hotel stay. At the same time, we truly regret that our towels did not meet your expectations. Fresh, clean, and comfortable linens are an important part of our guest experience, and your feedback is invaluable. We will review our laundry process to ensure our towels consistently reflect the quality and comfort our guests expect. We greatly appreciate your comments and look forward to welcoming you back for an even better stay.Best Regards,Management Team
接待员不想看我是否有预订，她只说没有什么，没有看，我不得不打电话给我买的地方解决，因为她不肯看预订，房间很脏，我们在淋浴间发现了一只虫子，游泳池里的水很冷，烘干机无法工作。
I enjoyed my stay at Baymont by Wyndham Cincinnati! The staff was kind, the location worked great, and the room was cozy for the price. It’s a nice place if you’re looking for something simple and affordable
For what it's worth the location was convenient for getting food and a gas station a couple blocks away, the room was decent. Definitely had water damage over the air conditioner, which worked well. A few of the towels were stained and not the best quality. But it served my purpose.
Room at burn holes in the sheets and bed bugs on my room I wa switched rooms and the new room had bed bugs too
For the cost of the room it was an okay stay. I don’t think I would choose it again. Needs a lot of upgrades and repair. The smoke alarm was beeping for battery replacement. I called the front desk to make them away and I was told to just rip it from the wall. The bathroom light kept coming on.. the AC was cracked. All in all it served its purpose.. but I’ll choose different next time.
just what i needed
room was great and I use the heat and was comfortable. No microwave was unexpected. Like to bring my own food
The room itself was clean and comfortable, but the lobby and common areas were not well maintained. Not a terrible stay, it served its purpose
Great for an inexpensive clean stay
Wonderful experience, clean from hallway to elevator to room deeply, good breakfast options.
Check in was fine. Lobby restroom was out of order. Elevator was sketchy. Not all entrances/exits were secure. Room was clean. Bathroom was clean. Location is off highway so that was good.
I enjoyed every aspect of my visit and the hotel stay I only had ..one disappointment.. the towels.. The towels should be sent out to a cleaning service to be cleaned. We depend on the white clean and fluffy towels.