酒店回复: Dear Guido, Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the lack of available rooms during your reservation. Ensuring that our guests have a comfortable and seamless experience is our priority, and we regret any inconvenience or disappointment you experienced as a result. Your feedback will be reviewed with our team to ensure that similar situations are handled more effectively in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience.Sincerely,Hotel Management
1.0分
其他
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I booked my stay around 10h40 pm, when i went there , no body wqs there to serve me or even give me my room keys. I ended up sleeping in my car.
Other tenants needed services also we call they say some body will come, nobody came.
I need my refund please
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酒店回复: Dear Edouard, We apologize for the difficulties you encountered during your visit. Our front desk is staffed around the clock, yet we are sorry this was not your experience. Thank you for bringing this to our attention; we will address this matter with the respective teams to ensure that future guests do not encounter the same. We appreciate your patience and hope to have another chance to accommodate you again with a far better impression next time. Sincerely,Hotel Management
1.0分
商务出差
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Dirty bedbugs cockroaches. I have bedbug bites. This property is awful. Do yourself a favor and book somewhere else. I expected better from extended stay. I provided pictures to their regional manager and dared him to stay there anonymously. No response. So you see they don’t care.
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酒店回复: Dear Andrew, Thank you for your review. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
1.0分
其他
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They need to improve on their breakfast everything was stale coffee not enough for everybody in the building rooms were very dirty found garbage under the bed bugs in the room carpet filthy walk around with your socks on and they will be filthy need to close the place yeah they do
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酒店回复: Dear Greg, Please accept our apologies for not meeting your expectations. A comfortable room and quality amenities are essential to a positive stay, and we regret that you did not experience this. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Your input is invaluable to us, and we thank you for bringing this matter to our attention. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
1.0分
朋友出游
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The room was not cleaned. There was trash on the floor, bugs climbing the walls. The bedding had questionable stains. There were no towels or toiletries. The trash cans were in the tub upside down. There wasn't a shower curtain. There were dead bugs in the tub. The tub also took all night to drain and had a crack. There was loud music playing till way after 4am and when I woke up at 8am it was still playing. Not sure it ever stopped. It was loud enough that my bed vibrated from it. if it wasn't so late I would have changed hotels.
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酒店回复: Dear MAUREEN, We sincerely apologize for the numerous issues you encountered during your stay, including cleanliness and maintenance concerns, as well as the disruptive noise. This is far from the experience we aim to provide, and we regret the discomfort it caused. Your detailed feedback is taken seriously and will be shared with the relevant teams to make improvements. We appreciate you bringing these matters to our attention and hope future stays elsewhere better reflect your expectations and provide the comfort you deserve.Sincerely,Hotel Management
1.0分
商务出差
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You really need to have someone at the front desk to check people in. We waited for 45 minutes and then finally abandoned the reservation and went somewhere else
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酒店回复: Dear Haley, Thank you for taking the time to share your experience. We’re truly sorry that you were unable to check in as expected. Waiting without assistance can be frustrating, and we understand your disappointment. Your comments are important and have been shared with our team for further attention. We hope you’ll consider giving us another chance to provide a stay that reflects the standards we aim to uphold.Sincerely,Hotel Management
2.0分
商务出差
We specifically asked for a non-smoking room and we're put into rooms that someone clearly had smoked in. Also bed linens did not smell clean.
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酒店回复: Dear Andrea, Thank you for being our guest and for sharing your valuable feedback. We're sincerely sorry about the cleanliness concerns and that your room did not meet expectations. We understand how important it is for guests to feel comfortable in a clean, fresh environment. While we maintain strict no-smoking policies in designated areas, we recognize that these rules are sometimes not respected. We truly appreciate you bringing this to our attention so we can take the necessary steps to address it and prevent it from happening in the future. We hope you'll consider giving us another opportunity to provide you with the experience you deserve.Sincerely,Hotel Management
4.0分
其他
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They apllowed pets but not much grass,
The floor in my room was very dirty I believe I left the room cleaner than what it was when I got there other than that it was nice
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酒店回复: Dear Nay, Thank you for your feedback. We are glad that you found certain aspects of your stay enjoyable and are pleased that your overall experience was satisfactory. However, we apologize that the condition of the floor and the limited outdoor space for pets impacted your overall experience. We appreciate your comments and will share them with our team as we strive to improve the comfort and convenience we offer. We hope to welcome you back for a smoother visit next time.Sincerely,Hotel Management
2.0分
其他
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The staff was professional and polite. After being out all day when I awoke the room was full of roaches. Room appeared clean and updated but bugs were coming out of where the television was located.
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酒店回复: Dear Guest, Thank you for your valuable feedback and for highlighting the professionalism of our staff. We sincerely regret that your experience was affected by an issue that falls short of our usual standards. Although the room may have initially appeared refreshed and tidy, we take your observations seriously and will ensure that our team revisits and addresses the area to guarantee the comfort and peace of mind of our future guests. We welcome the opportunity to provide you with a significantly improved stay in the future.Sincerely,Hotel Management
2.0分
其他
The property did not feel safe at all, so many people walking around at night
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酒店回复: Dear Edith, Thank you for sharing your concerns. We understand how unsettling it can feel when the surroundings do not provide a sense of security, especially during evening hours. Ensuring a safe and comfortable environment for every guest is a top priority, and your observations will be shared with the appropriate team. We value your feedback and take it seriously, as it helps us continue to enhance the overall guest experience. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely, Hotel Management
虐待
我在这家酒店预订了房间，他们告诉我房间已经满了，他们把我留在街上
I booked my stay around 10h40 pm, when i went there , no body wqs there to serve me or even give me my room keys. I ended up sleeping in my car.
Other tenants needed services also we call they say some body will come, nobody came.
I need my refund please
Dirty bedbugs cockroaches. I have bedbug bites. This property is awful. Do yourself a favor and book somewhere else. I expected better from extended stay. I provided pictures to their regional manager and dared him to stay there anonymously. No response. So you see they don’t care.
They need to improve on their breakfast everything was stale coffee not enough for everybody in the building rooms were very dirty found garbage under the bed bugs in the room carpet filthy walk around with your socks on and they will be filthy need to close the place yeah they do
The room was not cleaned. There was trash on the floor, bugs climbing the walls. The bedding had questionable stains. There were no towels or toiletries. The trash cans were in the tub upside down. There wasn't a shower curtain. There were dead bugs in the tub. The tub also took all night to drain and had a crack. There was loud music playing till way after 4am and when I woke up at 8am it was still playing. Not sure it ever stopped. It was loud enough that my bed vibrated from it. if it wasn't so late I would have changed hotels.
You really need to have someone at the front desk to check people in. We waited for 45 minutes and then finally abandoned the reservation and went somewhere else
We specifically asked for a non-smoking room and we're put into rooms that someone clearly had smoked in. Also bed linens did not smell clean.
They apllowed pets but not much grass,
The floor in my room was very dirty I believe I left the room cleaner than what it was when I got there other than that it was nice
The staff was professional and polite. After being out all day when I awoke the room was full of roaches. Room appeared clean and updated but bugs were coming out of where the television was located.
The property did not feel safe at all, so many people walking around at night