酒店回复: Dear Guido, Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the lack of available rooms during your reservation. Ensuring that our guests have a comfortable and seamless experience is our priority, and we regret any inconvenience or disappointment you experienced as a result. Your feedback will be reviewed with our team to ensure that similar situations are handled more effectively in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience.Sincerely,Hotel Management
1.0分
其他
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I booked my stay around 10h40 pm, when i went there , no body wqs there to serve me or even give me my room keys. I ended up sleeping in my car.
Other tenants needed services also we call they say some body will come, nobody came.
I need my refund please
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酒店回复: Dear Edouard, We apologize for the difficulties you encountered during your visit. Our front desk is staffed around the clock, yet we are sorry this was not your experience. Thank you for bringing this to our attention; we will address this matter with the respective teams to ensure that future guests do not encounter the same. We appreciate your patience and hope to have another chance to accommodate you again with a far better impression next time. Sincerely,Hotel Management
1.0分
商务出差
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Dirty bedbugs cockroaches. I have bedbug bites. This property is awful. Do yourself a favor and book somewhere else. I expected better from extended stay. I provided pictures to their regional manager and dared him to stay there anonymously. No response. So you see they don’t care.
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酒店回复: Dear Andrew, Thank you for your review. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
1.0分
其他
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They need to improve on their breakfast everything was stale coffee not enough for everybody in the building rooms were very dirty found garbage under the bed bugs in the room carpet filthy walk around with your socks on and they will be filthy need to close the place yeah they do
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酒店回复: Dear Greg, Please accept our apologies for not meeting your expectations. A comfortable room and quality amenities are essential to a positive stay, and we regret that you did not experience this. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Your input is invaluable to us, and we thank you for bringing this matter to our attention. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
1.0分
商务出差
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You really need to have someone at the front desk to check people in. We waited for 45 minutes and then finally abandoned the reservation and went somewhere else
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酒店回复: Dear Haley, Thank you for taking the time to share your experience. We’re truly sorry that you were unable to check in as expected. Waiting without assistance can be frustrating, and we understand your disappointment. Your comments are important and have been shared with our team for further attention. We hope you’ll consider giving us another chance to provide a stay that reflects the standards we aim to uphold.Sincerely,Hotel Management
2.0分
商务出差
We specifically asked for a non-smoking room and we're put into rooms that someone clearly had smoked in. Also bed linens did not smell clean.
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酒店回复: Dear Andrea, Thank you for being our guest and for sharing your valuable feedback. We're sincerely sorry about the cleanliness concerns and that your room did not meet expectations. We understand how important it is for guests to feel comfortable in a clean, fresh environment. While we maintain strict no-smoking policies in designated areas, we recognize that these rules are sometimes not respected. We truly appreciate you bringing this to our attention so we can take the necessary steps to address it and prevent it from happening in the future. We hope you'll consider giving us another opportunity to provide you with the experience you deserve.Sincerely,Hotel Management
4.0分
其他
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They apllowed pets but not much grass,
The floor in my room was very dirty I believe I left the room cleaner than what it was when I got there other than that it was nice
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酒店回复: Dear Nay, Thank you for your feedback. We are glad that you found certain aspects of your stay enjoyable and are pleased that your overall experience was satisfactory. However, we apologize that the condition of the floor and the limited outdoor space for pets impacted your overall experience. We appreciate your comments and will share them with our team as we strive to improve the comfort and convenience we offer. We hope to welcome you back for a smoother visit next time.Sincerely,Hotel Management
1.0分
其他
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This property is a place where low income people live for a number of days. They do not clean this place at all, they only tidy it up for you. The walls, floor, tub, stove, chairs, shower and bathroom are dirty. The furniture is old from the early 2003. The tvs doesn't have a remote. This place is the worst I ever been to.
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酒店回复: Dear Felicia, Thank you for taking the time to share your thoughts with us. We are truly sorry to hear that your visit did not meet expectations. We understand how important a comfortable and well-kept environment is, and we regret that this was not reflected during your stay. Your observations regarding the overall upkeep and condition of the facilities are taken seriously and will be shared with the appropriate teams. We appreciate your feedback, as it helps us in our ongoing efforts to enhance the guest experience.Sincerely,Hotel Management
1.0分
家庭亲子
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Carpet in room dirty. Smelled like smoke
We found a crack pipe right when we walked in and unfortunately no other rooms or hotels to go too since it was graduation weekend. Everyone was booked
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酒店回复: Dear Kimberly, Thank you for your feedback. We regret the condition of the room and the issue you encountered upon arrival. Your concerns have been taken seriously and will be shared with our team. Thank you for bringing this to our attention. We apologize for the inconvenience caused and hope to welcome you back for a better stay in the future.Sincerely,Hotel Management
2.0分
其他
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There were many stains all over the room. I felt very dirty in the room. The pictures online were very misleading. When I first got there I had to swap out myself the top bedding because it had stains on it. 3 of my 4 towels either had stains or dirt on them.
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酒店回复: Dear Guest, Thank you for sharing your experience. We're truly sorry that we did not meet expectations. Cleanliness is a priority, and it’s disappointing to know we fell short during your visit. Your concerns have been shared with our housekeeping team for immediate review and improvement. We hope you might consider giving us another chance in the future to provide a more comfortable and welcoming stay.Sincerely,Hotel Management
虐待
我在这家酒店预订了房间，他们告诉我房间已经满了，他们把我留在街上
I booked my stay around 10h40 pm, when i went there , no body wqs there to serve me or even give me my room keys. I ended up sleeping in my car.
Other tenants needed services also we call they say some body will come, nobody came.
I need my refund please
Dirty bedbugs cockroaches. I have bedbug bites. This property is awful. Do yourself a favor and book somewhere else. I expected better from extended stay. I provided pictures to their regional manager and dared him to stay there anonymously. No response. So you see they don’t care.
They need to improve on their breakfast everything was stale coffee not enough for everybody in the building rooms were very dirty found garbage under the bed bugs in the room carpet filthy walk around with your socks on and they will be filthy need to close the place yeah they do
You really need to have someone at the front desk to check people in. We waited for 45 minutes and then finally abandoned the reservation and went somewhere else
We specifically asked for a non-smoking room and we're put into rooms that someone clearly had smoked in. Also bed linens did not smell clean.
They apllowed pets but not much grass,
The floor in my room was very dirty I believe I left the room cleaner than what it was when I got there other than that it was nice
This property is a place where low income people live for a number of days. They do not clean this place at all, they only tidy it up for you. The walls, floor, tub, stove, chairs, shower and bathroom are dirty. The furniture is old from the early 2003. The tvs doesn't have a remote. This place is the worst I ever been to.
Carpet in room dirty. Smelled like smoke
We found a crack pipe right when we walked in and unfortunately no other rooms or hotels to go too since it was graduation weekend. Everyone was booked
There were many stains all over the room. I felt very dirty in the room. The pictures online were very misleading. When I first got there I had to swap out myself the top bedding because it had stains on it. 3 of my 4 towels either had stains or dirt on them.