酒店回复: Dear Sir Jeffery,Thank you very much for choosing to stay with us and for taking the time to share your experience.We sincerely apologize for the inconveniences you encountered during your stay, particularly the mistaken noise complaint, the incorrect room assignment, and the breach of your privacy by our housekeeping team. Please know that this is not the level of service we strive to deliver to our valued guests.We have carefully reviewed your concerns and are taking immediate steps to ensure these matters are addressed and do not recur. Our team is committed to improving our standards to provide a respectful and attentive service at all times.We truly appreciate your understanding and hope to have the pleasure of welcoming you back in the future, where we can offer you the exceptional experience you deserve.Warm regards,Guest Experience Team
酒店回复: Dear Madam,Thank you for taking the time to share your detailed feedback about your stay with us.We are delighted that you appreciated the immaculate condition of your accommodation and the attentive housekeeping service. Your satisfaction with the pristine pool area and the extensive breakfast selection brings us joy.However, we sincerely regret that some aspects of your stay did not meet your expectations. We understand your concerns about the dinner arrangements and beverage policies. Your feedback about the sunbed reservations has been noted, and we encourage guests to contact our reception team who can assist with advance bookings for premium beachside comfort.Nonetheless, we are pleased that you found our beachfront setting advantageous, with easy access to numerous dining establishments in the vicinity. The exemplary cleanliness standards throughout our establishment reflect our commitment to maintaining superior quality for our valued guests.We would be honored to welcome you back for another stay.Kind regards,Guest Experience Team
酒店回复: Dear Michelle,Thank you for taking the time to share your detailed feedback about your stay with us.We sincerely regret that your stay did not meet your expectations and we apologize for the shortcomings you encountered.We understand your concerns regarding the temporary beach restrictions and seating arrangements. While certain circumstances were beyond our control, we acknowledge that this impacted your comfort. Our team remains available around the clock to assist guests with finding suitable alternatives for relaxation and enjoyment during their stay.We hope you will give us another opportunity to serve you better in the future.Best regards,Guest Experience Team
酒店回复: Sehr geehrter Samuel,vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen. Es freut uns sehr, dass Sie Ihren Aufenthalt insgesamt genießen konnten und insbesondere der Meerblick für Sie ein Highlight war – wir stimmen zu, die Aussicht ist wirklich einzigartig!Gleichzeitig bedauern wir, dass einige Aspekte Ihres Zimmers nicht Ihren Erwartungen entsprochen haben. Ihre Hinweise zur Hellhörigkeit und zur Lage der Zimmer nehmen wir sehr ernst und leiten sie an die zuständigen Abteilungen weiter, um mögliche Verbesserungen zu prüfen.Es würde uns dennoch sehr freuen, wenn Sie uns in Zukunft eine zweite Chance geben würden, um Sie vollkommen zu überzeugen.Mit freundlichen Grüßen,Guest Experience Team
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朋友出游
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酒店很漂亮，但服务却糟糕透顶，员工们只是玩闹，互不相助，光天化日之下就关门歇业，根本点不了菜。客房服务也完全不行。我们晚上打电话叫人吃东西，结果他们只送了个冷鸡肉卷，一点酱汁都没有。空调功率有限，天气热的时候真的睡不好，因为太热了。希望他们能考虑我的意见，因为我真的不想再住美利亚酒店了。我之前去过古巴的一家叫“美利亚天堂酒店”（Paradisus by Meliá），简直糟透了。现在我又去了这家，服务又出问题了。我跟你说，你们的酒店或许是世界上最美的，但如果你们的服务是世界上最差的，那真是太糟糕了。
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酒店回复: Dear Maydelene,Thank you for taking the time to share your experience. We deeply regret that your stay did not live up to your expectations and that you found deficiencies in several aspects of service.At Meliá we strive to provide a quality experience, both in facilities and service, and we are concerned to learn that you perceived a lack of coordination among our teams and limitations in our restaurant and room services. We sincerely apologize for the inconveniences you mention, especially with regard to night service and air conditioning, which are undoubtedly fundamental elements for a comfortable stay.We also regret that this situation has reinforced a negative perception of our brand. We thank you for sharing it with us, as we take every comment very seriously in order to continually improve and correct that which is not meeting our standards.We look forward to another opportunity in the future to provide you with the experience you truly deserve.Yours sincerely,Guest Experience Team
地理位置优越，早餐自助餐非常棒，甚至还有厨师现场煎蛋。员工服务周到又友好。
酒店太棒了！景色令人惊叹。员工服务周到，堪称一流。我生日那天入住，房间里竟然有一张非常贴心的便条、一瓶卡瓦酒和一块美味的蛋糕。真的很周到！早餐也很不错，选择很多。唯一不足的是，卫生间是开放式的，晚上会发出一些声响……有几次把我吓到了。不过，我肯定会再来的！
酒店坐落在非常热闹的街区，窗外就是热闹非凡的街道，随处可见派对和狂欢的人群。我们最喜欢的是在泳池边享用早餐。房间还可以。
非常棒的酒店，就在Nikki海滩旁边，设施也很好。
接到工作人员的电话，说下午2点左右有人抱怨噪音，但那人不是我们。我礼貌地告诉他们找错了人，工作人员却继续用保安来威胁我们。我告诉他们可以自己来看看，但他们仍然很粗鲁。我还给了我们错误的房间，尽管我付了钱订了一间更好的房间。房间很漂亮，但清洁工却会闯进我们的房间，因为我门上挂着“禁止入内”的牌子。
Melia South Beach 和 Melia Calviá 实际上是两栋楼，但其实是同一个度假村。房间干净整洁，客房服务也很棒。地理位置优越，海滩和餐厅都近在咫尺，步行即可到达。我们选择的是半膳服务，包含早餐和晚餐。以后我打算只买含早餐的。唯一的晚餐是自助餐和 Calviá 鸡尾酒，味道很差。我们一共 6 晚，只有 2 晚在那里吃的，味道也不好。晚餐还要收饮料费，甚至水费也不收！我感觉自己被坑了——我们付的是全包晚餐，结果一瓶水却要 8.50 欧元。另外，我们不清楚晚餐是否只包含自助餐，所以我们第一天晚上去了海鲜餐厅，结果账单却很高。泳池区非常干净漂亮。你必须很早就把毛巾拿出来，否则就没有躺椅了。我们最终以每天 60 欧元的价格购买了双人日光浴床，这样我们才有地方躺。房间只有7张，而且都卖光了。我提前几天预订了，但当天肯定订不到。自助早餐很棒，选择丰富。你可以花45欧元打车去帕尔马，前台会帮你叫车。海景房很不错，虽然说有阳台，但实际上只有几英寸。卡尔维亚酒店的阳台看起来更大，可以走动。预订卡尔维亚酒店，就可以使用南海滩的泳池了。
看来，几乎所有的设施都得花钱，毕竟房费已经够多了。我们入住期间，三分之二的海滩完全关闭，这度假村根本管不住，但他们居然还要求你花钱买一张沙滩躺椅，泳池附近也没有额外的躺椅。我之前住过其他美利亚度假村，这次是迄今为止最令人失望的经历。
我只给两星，因为前台的Claudia简直太棒了，而且是这家酒店唯一乐于助人的人。我办理入住花了一个小时，因为我预订的是半海景房，结果他们给了我一间面向庭院的房间。我投诉后，叫了两位工作人员陪我一起去查看房间，结果他们说其他房间已经订满了，我可以每晚多付50美元换个更好的景观房。我把问题上报给了客服，结果他们什么也没做！我的48小时假期一开始就很糟糕。他们家的食物选择有限，客房服务菜单很差，而且餐厅关门很早。我还在吃了三天的自助早餐后得了胃病。总而言之，我不会再住这家酒店，也不会推荐其他人。
在我看来，这家酒店勉强达到四星级的水平。我们强烈推荐预订海景房（这类房间可以一览泳池、沙滩和大海的壮丽景色）。临街的房间毫无价值，会破坏度假的氛围。那些非常注重房间面积的人可能不会喜欢这里，因为隔音效果会严重影响睡眠质量。总的来说，我们住得很愉快，但可能不会再选择这家酒店了。
酒店很漂亮，但服务却糟糕透顶，员工们只是玩闹，互不相助，光天化日之下就关门歇业，根本点不了菜。客房服务也完全不行。我们晚上打电话叫人吃东西，结果他们只送了个冷鸡肉卷，一点酱汁都没有。空调功率有限，天气热的时候真的睡不好，因为太热了。希望他们能考虑我的意见，因为我真的不想再住美利亚酒店了。我之前去过古巴的一家叫“美利亚天堂酒店”（Paradisus by Meliá），简直糟透了。现在我又去了这家，服务又出问题了。我跟你说，你们的酒店或许是世界上最美的，但如果你们的服务是世界上最差的，那真是太糟糕了。