The room was clean, staff friendly and helpful, and the fan in room 214 was not working and needed to be cleaned or replaced.
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酒店回复: Hi James,Thank you for taking the time to share your feedback. We’re glad to hear you found your room clean and our staff friendly and helpful. We appreciate you letting us know about the fan in room 214; our maintenance team has been notified to address it right away. Your comments help us improve, and we hope to welcome you back for an even better stay next time.
5.0分
其他
It's a very beautiful and convenient location.
The hotel is cozy and the staff are super caring!
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酒店回复: Hi Vladimir,Thank you so much for your wonderful review! We’re glad you enjoyed our cozy atmosphere and convenient location, and it’s great to hear our team made you feel well cared for. We appreciate you choosing to stay with us and hope to welcome you back again soon.
5.0分
家庭亲子
The room was clean and the staff was very friendly and helpful. We appreciated the quiet at the facility.
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酒店回复: Hi Ann,Thank you so much for your kind review! We’re delighted to hear that you enjoyed a clean, quiet stay and that our team made you feel welcome. We truly appreciate your feedback and hope to have the pleasure of hosting you again soon.
5.0分
其他
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The staff was very polite and informative about the property. We enjoyed the cleanliness and relaxing atmosphere as we entered the inn with a warm reception from the staff.
Our room was cozy and clean. It was stocked with everything we required for our stay. The bathroom door would not close due to swelling of the door due to moisture.
We would definitely book with you again and we appreciate our experience at The Mountain Inn!
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酒店回复: Hi Thomas,Thank you so much for your thoughtful review! We’re delighted to hear you enjoyed the warm welcome, cleanliness, and relaxing atmosphere during your stay. It’s wonderful to know your room had everything you needed for a comfortable visit.We appreciate you letting us know about the bathroom door, our maintenance team has been notified to make sure it’s addressed.We’re so glad you’d stay with us again and truly appreciate your kind words about our team and property. We look forward to welcoming you back to The Mountain Inn!
5.0分
家庭亲子
Very welcoming to pets, they had a pet bed, food and water bowls, poo bags and treats. Friendly staff.
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酒店回复: Hi Camilla,Thank you for your kind review. We’re so happy to hear you and your pet felt welcome and enjoyed the special touches we provide for our four-legged guests. It’s wonderful to know our team helped make your stay a pleasant one.We appreciate you choosing to stay with us and hope to see you again soon.
5.0分
其他
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The room was smaller and we paid more than the other nights we stayed here. There is a nice shower with a glass door. TV is smaller. Not as nice furnishings in the King bedroom as was in the 2 be Queen room.
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酒店回复: Hi there!Thank you for sharing your feedback and for continuing to stay with us. We’re glad you enjoyed the shower and overall cleanliness of the room.We appreciate your comments about the room layout and furnishings. Our rooms do vary slightly in size and setup, and your notes help us as we look for ways to make each space as comfortable and consistent as possible.We’re grateful for your return visit and hope to welcome you back again soon.
5.0分
情侣出游
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Amazing location, comfortable and so welcoming to us and our Aussiedoodle! The staff was wonderful from the second we came in and then had treats, bowls, bags, and a bed for our pup to use!
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酒店回复: Hi Amelia,Thank you so much for your wonderful review! We’re thrilled to hear you and your Aussiedoodle felt so welcome; our team loves making sure every guest (and pup!) feels right at home. We hope to see you both again soon!
5.0分
家庭亲子
It was nice and clean. Not a lot amenities, with that said it was a very nice stay the whole family liked the nice spacious well laid out rooms.
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酒店回复: Hi Jason,Thank you for the wonderful review! We're so glad you and your family enjoyed your stay and the spacious rooms. We appreciate your feedback and hope to welcome you all back again soon!
3.0分
商务出差
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Room was very clean amenities are very good. The only thing I have to say is the plumbing was less than stellar. The toilets took forever to flush. The shower and the sink did not drain very well. You were standing in a puddle of water while you were showering. Staff is very nice.
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酒店回复: Hi Derek,Thank you for sharing your feedback. We're glad you found the room clean and our staff friendly. The slower flushing and drainage are part of our septic system, which can sometimes take a little longer than a standard city system. That said, we’ll still have maintenance check the drains to make sure everything is flowing properly. We appreciate you bringing it to our attention and hope to welcome you back again.
4.0分
家庭亲子
Sometimes I had to wait for someone to come to the front desk to assist me which was inconvenient.
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酒店回复: Hi Holly,Thank you for sharing your feedback! We’re so glad you enjoyed your stay overall and appreciate your honesty about the wait at the front desk. At times, our team steps away to assist guests around the property, but we understand how that can be inconvenient. We’ll continue working on improving response times so we can better serve you and all our guests. We hope to welcome you back soon!
The room was clean, staff friendly and helpful, and the fan in room 214 was not working and needed to be cleaned or replaced.
It's a very beautiful and convenient location.
The hotel is cozy and the staff are super caring!
The room was clean and the staff was very friendly and helpful. We appreciated the quiet at the facility.
The staff was very polite and informative about the property. We enjoyed the cleanliness and relaxing atmosphere as we entered the inn with a warm reception from the staff.
Our room was cozy and clean. It was stocked with everything we required for our stay. The bathroom door would not close due to swelling of the door due to moisture.
We would definitely book with you again and we appreciate our experience at The Mountain Inn!
Very welcoming to pets, they had a pet bed, food and water bowls, poo bags and treats. Friendly staff.
The room was smaller and we paid more than the other nights we stayed here. There is a nice shower with a glass door. TV is smaller. Not as nice furnishings in the King bedroom as was in the 2 be Queen room.
Amazing location, comfortable and so welcoming to us and our Aussiedoodle! The staff was wonderful from the second we came in and then had treats, bowls, bags, and a bed for our pup to use!
It was nice and clean. Not a lot amenities, with that said it was a very nice stay the whole family liked the nice spacious well laid out rooms.
Room was very clean amenities are very good. The only thing I have to say is the plumbing was less than stellar. The toilets took forever to flush. The shower and the sink did not drain very well. You were standing in a puddle of water while you were showering. Staff is very nice.
Sometimes I had to wait for someone to come to the front desk to assist me which was inconvenient.