The staff at the hotel were kind and helpful. However, the room was in disrepair as we turned on the heat and it smelled like something was burning and about the catch fire. In addition, the handle of the bathroom door was broken and would not lock. There were signs everywhere outside that the hotel is not responsible for your car and based on the surrounding area I could see why those signs are necessary. I got up at 3 AM to make sure my car and the items in it were still there! The hotel is ok, but not for the price we paid, but it’s really the neighborhood that is going to cause me to stay somewhere else next time.
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酒店回复: Thank you for taking the time to share your feedback with us. We’re very glad to hear that our staff made a positive impression with their kindness and helpfulness. However, we sincerely apologize for the concerns you experienced during your stay.The issues you described with the heating system and bathroom door handle are certainly not up to our standards, and we will have our maintenance team address these immediately. We’re also sorry that the neighborhood and parking situation left you feeling uneasy — your comfort and peace of mind are extremely important to us.We value your honest input, as it helps us make improvements, and we regret that your stay did not reflect the quality we strive to provide. Should you consider staying with us again, we’d love the opportunity to better meet your expectations.
4.0分
其他
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Stay was good. But hotel was run down- ceiling was peeling and falling apart. We were given a handicap room which is fine but we didnt need one. We could hear everyone above us move. And the shower made the bathroom floor a mess
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酒店回复: Thank you for sharing your feedback with us. While we’re glad to hear that your overall stay was good, we sincerely apologize for the issues you encountered. We regret that the condition of the ceiling and the noise from above disrupted your comfort, as well as the inconvenience caused by the bathroom layout.Your comments are very important to us as we work on improving both our facilities and guest experience. We appreciate you bringing these matters to our attention and hope we’ll have the chance to welcome you back for a much more comfortable stay.
2.0分
商务出差
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No id was asked upon checking in which raises a concern for safety. All i gave was my name which means anyone can check in . The front desk clerk sniffling all over the place. , my room was mediocre , sheets with stains toilet dirty breakfast was not great at all. . Eggs and bacon microwaved. Maybe hire more staff , the “cook “ was also the front desk clerk as well as a cleaner . I’d love to request a refund.
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酒店回复: Thank you for leaving a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
5.0分
其他
Great stay.
The staff was super helpful. The breakfast was great. And the overall experience was wonderful.
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酒店回复: Thank you so much for your kind words! We're delighted to hear that you had a wonderful experience with us. It’s great to know that our staff made a positive impression and that you enjoyed the breakfast.Your feedback truly means a lot to us, and we hope to welcome you back again soon for another great stay!
3.0分
情侣出游
Bathroom not clean. Long black hair all over the floor as well as in the shower.
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酒店回复: Thank you for leaving a review regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
2.0分
其他
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Its a motel full of construction workers
Only ONE staffer on to check guests in, guests piled up, no one to help resolve computer issues while another checked guests in.
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酒店回复: Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience you experienced during check-in. We completely understand how frustrating it can be to wait, especially after a long day of travel.Our property frequently hosts construction crews, and during your visit, we experienced an unusually high volume of arrivals. Unfortunately, a technical issue further compounded the delay. Our team member did reach out to technical support, and we were advised that the resolution could take a minimum of 30 minutes, possibly longer.We truly appreciate your patience and understanding during this time. Please know that we are taking steps to prevent similar situations in the future, and we hope to welcome you back with a much smoother experience.
1.0分
家庭亲子
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Could not check in because system was down. Staff had no idea when it would be back up. After traveling 5 hours we had to find another hotel which was 30 minutes away.
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酒店回复: Thank you for sharing your experience, and please accept our sincerest apologies for the inconvenience you encountered during your recent visit.We understand how frustrating it must have been to arrive after a long journey, only to face unexpected system issues that prevented check-in. This is certainly not the level of service we strive to provide, and we deeply regret that our team was unable to give you a clear timeline or resolution at that time.Please know that we are actively reviewing what occurred to ensure this situation is handled more effectively in the future, including better communication and contingency planning.
3.0分
其他
My wife and I both woke up with miserable back aches. Not sure why, but it was a tough day b/c of that.
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酒店回复: Thank you for sharing your feedback. I'm truly sorry to hear that you and your wife experienced discomfort during your stay. That’s certainly not the experience we want our guests to have, and I can understand how a poor night’s rest can affect your entire day.We’ll be looking into the mattress in your room to ensure everything is up to standard. Your comments help us improve, and we appreciate you bringing this to our attention.
4.0分
家庭亲子
Staff was nice, but very run down area and building looked run down and outdated. Room was clean and amenities were adequate
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us.We’re pleased to hear that you found our staff friendly and your room clean with adequate amenities. However, we sincerely apologize that the condition of the building and surrounding area did not meet your expectations. Your comments are important to us, and we truly appreciate you bringing these concerns to our attention.Please know that we are actively exploring ways to improve the overall appearance and condition of our property to better serve our guests. We hope you’ll consider staying with us again in the future so we can provide you with a more comfortable and updated experience.
5.0分
其他
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Rooms were very clean staff was very polite and answered any questions that we had about where stuff was and some places if you DoorDash will deliver right to your room
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酒店回复: Thank you so much for your kind words! We're thrilled to hear that you found your room very clean and that our staff was polite and helpful throughout your stay. It's great that you were able to enjoy the convenience of food delivery right to your room as well — definitely a plus! We truly appreciate your feedback and hope to welcome you back again soon.
The staff at the hotel were kind and helpful. However, the room was in disrepair as we turned on the heat and it smelled like something was burning and about the catch fire. In addition, the handle of the bathroom door was broken and would not lock. There were signs everywhere outside that the hotel is not responsible for your car and based on the surrounding area I could see why those signs are necessary. I got up at 3 AM to make sure my car and the items in it were still there! The hotel is ok, but not for the price we paid, but it’s really the neighborhood that is going to cause me to stay somewhere else next time.
Stay was good. But hotel was run down- ceiling was peeling and falling apart. We were given a handicap room which is fine but we didnt need one. We could hear everyone above us move. And the shower made the bathroom floor a mess
No id was asked upon checking in which raises a concern for safety. All i gave was my name which means anyone can check in . The front desk clerk sniffling all over the place. , my room was mediocre , sheets with stains toilet dirty breakfast was not great at all. . Eggs and bacon microwaved. Maybe hire more staff , the “cook “ was also the front desk clerk as well as a cleaner . I’d love to request a refund.
Great stay.
The staff was super helpful. The breakfast was great. And the overall experience was wonderful.
Bathroom not clean. Long black hair all over the floor as well as in the shower.
Its a motel full of construction workers
Only ONE staffer on to check guests in, guests piled up, no one to help resolve computer issues while another checked guests in.
Could not check in because system was down. Staff had no idea when it would be back up. After traveling 5 hours we had to find another hotel which was 30 minutes away.
My wife and I both woke up with miserable back aches. Not sure why, but it was a tough day b/c of that.
Staff was nice, but very run down area and building looked run down and outdated. Room was clean and amenities were adequate
Rooms were very clean staff was very polite and answered any questions that we had about where stuff was and some places if you DoorDash will deliver right to your room